ST
Sandy T
Active since Aug 2022
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Insurance
I had an incident at my house on 04 February 2025, where the ceiling collapsed as it was very windy outside. I logged a claim and Vukani from SA Homeloans insurance was allocated my claim. The guy never called me to give feedback. I was told on 5 February via an sms that a service provider was appointed. I had to call the service provider to come out to access the damage. They came out on 7 February. They provided their report to SA Homeloans on 10 February. On 13 February, I called SA Homeloans to follow up twice, after the second call Vukani told me that he did not look at the report yet, 3 days later. On 13 February after i spoke to Vukani, he appointed another service provider based on the sms I received. I had to call the second service provider / assessor to come out. No action by the look of things from Vukani to get the assessors ro assist me. The assessor came out on 17 February, 4 days later. Today is 20 February, i have not received any feedback from Vukani. SA Homeloans insurance is providing the worst service ever. My home is a mess, we cannot even clean properly due to the ceiling hanging. I regret the day i used them.
106 replies
19 months ago
Horrific service from Vodacom
I would like to lay a complaint regarding the service or rather non service that i am getting from Vodacom. I signed up for a fibre service. On Monday 30 September 2024, i made a call to request that the service be activated, i was asked by Unathi to submit pictures of the router and the cancellation confirmation of my previous service provider and was told that it takes 24 to 48 hours for the service to be activated. I called again on 1 October 2024, Frederick asked me to provide the same documents that I submitted to Unathi, of which I did. He told me that he will call me back as he was escalating the matter to the activation team. He never called back. On 2 October 2024, i sent Frederick an email following up, he told me that the service can only be activated end of October due to some note on their system that no one can tell me who put it there. On 02 October, I called the call centre on 082 1904 again, the call was answered by Remande, she told me that Metro Fibre who are the facility owners did not activate on their side. I called Metro Fibre to find out what the issues is, I was told that Vodacom had not requested the line to be activated in the past days as the request was done in July when the contract was requested which was closed. Metro Fibre indicated that a new request has to be done for the line to be activated. I then called Vodacom again, told them what Metro Fibre told me. The call was answered by Mandlakazi as Remande did not answer the call on the number she gave me. Mandlakazi then told me to send her the same picture of the information I sent to Unathi on 30 September, to Frederick on 01 October. I sent the information as I desperately needed internet. Even after sending the information for the third time, the service was not activated. I then called the call centre again, the call was then answered by Charl. He also indicated that he will escalate the matter, the matter was still not sorted. I called again ( fourth time on 02 October) this time Frederick answered. I asked why he did not call me back, he did not have an answer for. I asked him to check the system for me, he then told me that the service is active. He then customised my password. The service was okay on 03 October, however many of the times it was buffering. I was patient, i do not know why I tolerated that nonsense. On 04 October, in the morning, I tried to connect to the internet but there was no service. I now have to call the call centre again, the call was answered by Zindle. She told me that the router configuration was done and the password was reset to the password on the router. This is utter *******. They insinuated that there was an electricity outage in the area and there wasn’t. In any event, i have solar so it would not have affected my system. The system was rebooted again and the customised password created. Still on 04 October, when I complained about the terrible service that i am getting, Nomfundo (retention consultant) told me if i want to cancel the service (more like the non service of 2 days), i have to pay R2952.13 cancellation penalty, the current month’s (October) subscription and next month’s (November)subscription as i need to put a month notice for cancellation. Vodacom is currently holding me ransom for 12 months as Nomfundo told me that is how long I should tolerate this nonsense before i can cancel without a penalty. I am disgusted by this network provider so much right now. On 06 October, around 07:30 am, I tried to connect the apps on the tv, walla there is no internet. Guess what, i have to call the Vodacom call centre again, it was answered by Amir. He tried for over 30 minutes to reconnect me but nothing, still no internet. I tried to connect around 12 midday, funny enough, it connects. On 06 October around 13:15, the internet service went down again. I had to call the call centre again. I called, I spoke to a lady who told me to reboot, the customised password has to be set again. This is utter nonsense that i have to deal with daily. I had to reset the router for the million time and that irritates me because I am suffering for wanting to have a constant reliable internet connection which is what Vodacom promised but they are failing dismally. All i want is to cancel this nonsensical service and go find a service provider who can provide my home with a reliable consistent internet.
106 replies
23 months ago
Refund
On 1 May 2024, I made an order for an item at Snatcher. I made payment. On 6 May when I did not get any feedback on my order, I sent them an email to follow-up. A generic email was sent to me indicating that my order and payment was received and it is been attended to. On 8 May, I was told that the item I paid for is no longer available. I told them that I am not interested on an alternative item. I asked for a refund. I was asked to provide my banking details for a refund, and I did that on the same day, 8 May. On 9 May, I was told that accounts department was provided with my banking details to process my refund. On 21 May, I followed up on my refund as the 7 days turnaround had passed. I was informed that I will get my refund by end of the week. On 28 May, I followed up, I was responded by another generic email indicating that Upon reviewing my request, they encountered unexpected complications that have led to this delay. It feels like I am talking to a machine. A month later, I still have not received my refund.
0 replies
23 months ago
Return and refund
I am receiving the worst service ever. I made a purchase online on 23 April. I received the order. I needed to exchange an item. I went to two outlets at Atturbery Value Mart and Centurion Lifestyle. None of the shops wanted to assist me as the item was not bought in thier stores. I logged a return with the online customer service on 13 May 2024 after the stores refused to assist me. I was given RMA number. I called the customer service on 24 May 2024 after the turnaround time provided on various emails were not adhered to and no communication was provided either. They told me that the RMA number has expired and the item is still not collected. They now provided me with another RMA number, to date, the item has not been collected. This is frustrating and
0 replies
33 months ago
Solar system installation
I am very happy with the service received. The first day of installation was touch and go, but eventually they came right. I don't notice when is loadshedding. The family is happy too 😊 ☺️ ❤️ 🤗
0 replies
41 months ago
Kia Menlyn and N4 Autocraft
I went to fetch my car on Saturday after arranging with N4 Autocraft to let Kia Menlyn that i will fetch the car. When i got to the workshop it is closed and only to find that the person I was told to fetch the car from is not at work and nobody else can assist me including the Manager. My car is standing in the sun and will probably have to withstand the storm coming this weekend. No one can give me the key to my car as they are apparently locked up. Terrible service from both N4 Autocraft and Kia Menlyn.
0 replies
45 months ago
****ed by Tony's Dry Cleaners Equestria
I took my jacket to Tony' dry cleaners Equestria on 06 July 2022 for dry cleaning. It was indicated that it will be ready on 09 July. On 08 July, I received an SMS that the jacket is ready for Collection. I went to fetch it. To my surprise, the jacket is full of stains all over as if it was never cleaned. I left the jacket so that it can be cleaned again. Only on 20 July (12 days later), I was informed that the jacket is ready for Collection again. Mind you I went there already before only to be told that my jacket has not returned yet. On 20 July I found the jacket still not clean. I left it again to be cleaned. Now today (15 August), I get a call that it will be sold if I do not collect it. Mind you, I was never told that the jacket has returned since they do not do the dry clean themselves. The jacket still has stains and I am told I cannot get a refund despite not being satisfied for what I paid for. This is not the first time I get my clothes with stains. They are the worst clothes cleaners and now I remember that is the reason I never went back there for over 4 years. I gave them benefit of the doubt but clearly I was just throwing my money in the fire.
0 replies
45 months ago
****ed by Protea Metering
I made payment for my account. Next thing I buy electricity, part of the money is taken to allegedly settle part of my account which is already paid. I have been in contact with Evet, the portfolio manager who took me from pillar to post. Eventually she sent me the recent accout which shows that there is indeed a credit on my account. I ask her to give me electricity units for that credit amount as that was for electricity in the first place. I have been waiting for 5 days for her response. I am running out of electricity at my house while Protea is earning interest on my money that is not suppose to be with them in the first place. Warning to Protea, as homeowners at our estate, we have a meeting soon and we are planning to terminate your service as we are receiving no service from you in any event .
134 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)