JM
Jan M
Active since Oct 2022
11
Reviews
0
Industries
Reviews
11 reviews12 months ago
Shocking Service, Incorrect Goods, and Still No Full Refund
I am extremely disappointed with the unacceptable service I received from UNITED BUSINESS SOLUTIONS. From the very beginning, there was poor communication — I constantly had to follow up for feedback and updates on the NEC PBX system I ordered. No one took the initiative to keep me informed, and responses only came after repeated requests. After waiting far too long for delivery, the goods that finally arrived were not what I ordered. Even worse, they were clearly second-hand, in poor condition, and badly packaged. This is completely unprofessional and misleading. When I requested a refund, I was made to wait over a month, and only after threatening legal action did the company finally respond. To make matters worse, the refund was not even the full amount, and we were left to suffer the financial loss for their mistake. What is even more concerning is that the director of the company was included in all communications and has not responded to my concerns. This lack of accountability and professionalism from someone in such a senior position is shocking. This experience has been frustrating, time-consuming, and financially damaging. I would strongly caution others against doing business with this company unless they are prepared for poor service, no accountability, and the risk of being left out of pocket. I am still awaiting a full refund and a proper explanation.
0 replies
12 months ago
No responce from service personal
I am writing to express my concern regarding my recent order for a spare part. I sent a proof of payment on Friday, April 4, 2025, but have yet to receive any confirmation regarding the readiness of the part for collection. Despite multiple emails sent to both Vince and Lucky, I have not received any responses. This lack of communication is unacceptable and does not align with the standards I expect from Bosch Appliances, known for their quality products and customer service. I would appreciate your prompt attention to this matter and a timely update on the status of my order
0 replies
20 months ago
Spoiled food
We bought food from The Vredenburg branch of KFC ,South Africa on 25th of August @ 9h00 Sunday morning . When we removed the food from the wrapping and found all the food very dry and tasteless. After a few hours My wife and I ,both, started having severe stomach cramps and starting feeling sick ,which lasted the rest of the day. We suspect that the food may have been "left over" food from the previous day. This is not the first time we had this bad experience and the previous case was also on a Sunday morning. Is it normal practice to supply customers left over food of the previous day? ..because our food were definitely not fresh. We have logged a complaint on KFC website but have not received any feedback to date.
0 replies
21 months ago
Unautherised deduction
I used UBER from Durban airport at 9h00 today 30/7/2024 at approx 9h00. Over and above the normal approved price of R281 another unautherised payment of R225 have been deducted. How is this possible?..You also have no contact number on which you can be contacted on, regarding this error. Just your online help function via the uber app ,that is not of any use..
0 replies
21 months ago
No responce from ABSA
I have a business account with ABSA. I have visit my local branch regarding a serious matter and was advised to send an email to authorisations@ with all related documents attached. . I did not get any response and also included ABSA@, IB@, Melvinaa@, authorisations@ and cib*****@ in my follow up mails, in the hope to get an response from anybody at ABSA . From the multiple emails send from 29/6/24 to date , I only received automated response and one out-of-office reply. . I do not think this is very professional.
224 replies
30 months ago
Bad service
I ordered items from builders via their website on October 11, 2023. I have selected the "Constantia Berg" branch that showed high stock levels of the items I require. I received an email confirming delivery on 10/16/2023. I followed up with an email on 20/10/2023 requesting updated delivery. I received a reply stating they are waiting for an update from the Constantia Berg branch. I have not received any response from them to date. Two emails were sent afterwards requesting an updated delivery date, but no response was received. Constantia Berg branch is in the Cape Town area, approx. 150km from my location, with couriers traveling daily to and from Cape Town with same-day delivery. Builders.. The only conclusion that I can draw is that your online store is failing, as is your customer service.
524 replies
32 months ago
Rockys shoes - Bad Quality
My Wife purchased a pair of Rocky's for my birthday on 4/2/23. I hardly worn these shoes mainly due to the fact that it is our winter season.The other day the one strap broke in a way that I do not consider misuse. I took it back to "De Jagers, West Coast mall", the store where it was bought. After 24 Hours got a response that they are not going to replace it because they are out of guarantee. I decided contacted their customer care because you can see that the shoes has been hardly used. I got an automated reply from Footgear, with no further response. For potential buyers out there. 1)Please think twice buying Rockys shoes because their quality is not what it use to be. 2) Do not rely on customer care because you will not get a response from them. They most probably also have lost faith in their own products.
528 replies
36 months ago
Thank you Brano Industries Pretoria
Thank you Brano Industries Pretoria for excellent service.. Your "Aladdin Red" garage door openers are TOP quality... Thank you..
0 replies
42 months ago
Thank you GOVCHAIN
Highly profesional team. I am glas that I used Govchain to register my new company. Thank you
0 replies
43 months ago
Bad service
My Daughter bought earrings at Sterns,Vredenburg on 10/10/2022. When removed from package we found one faulty. I returned to store the morning of 11/10/2022 for it to be replace/refund. I was informed that they cannot refund me and the earrings have to be send away which will take 2 weeks which is unacceptable After insisting of a refund they informed me that they do not have cash and I must return the next day. On my return they again informed me that they do not have cash. I logged a complain on which I received a automated replay. I have phoned customer care and requested to talk to the person working with my complained. They informed me that it is not possible ..or also not possible to talk to area manager . a Week has passed and no communication from any representative from STERNS and this for a simple refund for a faulty product that could have been sorted on my first attendance to the store.
133 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)