JK
Jabu K
Active since Nov 2022
31
Reviews
0
Industries
Reviews
31 reviews9 months ago
Pick and Pay staff keeping customers discounted items for themselves.
Pick n Pay If your store has special offers, I believe it would be fair to clearly communicate that these promotions are exclusively for your employees, thereby excluding customers. This situation reminds me of an experience I had at Pick n Pay in Randburg Square, where a staff member was aware of her wrongdoing, as evidenced by her choice not to wear a name tag. I have recorded a video should you wish to see the individual I am referring to. I visited the store on Friday 1st August at around 17:00 to 17:30 to purchase the burger on Friday for R60. Upon reaching the shelves, I noticed that the burger buns and lettuce were missing. I approached the same staff member to inquire at the bakery, and I observed that she had a trolley containing the very buns and lettuce that were in short supply for customers. She disregarded my request, and when I asked where she was taking the trolley with the items I needed, her colleague informed us that it was for their use. It is astonishing that they could not procure these items before the store experienced a shortage. This situation leaves customers feeling disheartened when we have to return certain items because we witnessed staff taking the products we require. I am truly dismayed.
1 reply
9 months ago
Servest Security guards in Cosmo Mall swear at customers
Will proceed with legal action if company does not investigate on this matter
162 replies
19 months ago
****med by Uber
I need assistance because, as it is, Uber itself is not assisting us as customers. I have sent a message to Uber on the 4th of September 2024 immediately when I had the crisis, but my query has not been resolved till today, I requested for this driver (Edward- number plate: HD90MLGP) to fetch a child from school who was not well on the 4th September 2024 so while the teachers were busy with signing the register to release the child he decided to ditch the child and drive off without saying anything to anyone, I needed to rush the child to the doctor but I couldnt because he did not pick up the child and instead he charged me for that trip whereas he did not take the trip, I need serious measurements to be done to this driver and disciplinary action to be taken and also credit my account because this is *********. I now had to drive off to school to fetch the child myself and rush to the doctor. I have written to Uber on that same day and Im still not assisted. Im very angry, and I will really like for this matter to be attended to and will be waiting for a response and also on myself and rush to the doctor. I have written to Uber on that same day and Im still not assisted. Im very angry, and I will really like for this matter to be attended to and will be waiting for a response and also on my credit. As it is, I have bouncing debit order charges piling up on my credit card with Uber trying to debit more from my account, and I dont know why because I logged a complaint and nothing has been done and it's been 4 days now.
0 replies
39 months ago
Lack of customer service.
Im shocked with the way how Builders operates, honestly if I knew that this company operates in an un understandable way, is Builders express and Builders warehouse not under one umbrella? if not then be transparent to your customers, I bought light bulb from Builders Northgate and only to find its a ***** in instead of the one with pins, then today because my closes Builders was the one in Robindale I was turned away and I couldn't not exchange to the bulb that i needed and yet i saw the correct light bulb that I needed at Robindale the the lady at helpdesk turned me back, so instead of an exchange, I rather have a refund, I will buy it elsewhere were I will be appreciated and at the store with less complications because I dont understand how Builders stores dont work hand in hand. Very disappointing!!! I will stick to Leroy Merlin.
0 replies
39 months ago
Telkom is scamming people!!!
I’m totally livid with my Telkom account, in December month was not deducted for my contract and in January there was no funds which I acknowledge and February the same happened so I went to your outlet to get amount to pay on the 8th February and got an amount of R305.36 to pay of which I think its pro rata for December and full month of January, which I’m happy with then according to my knowledge I should have R199.00 more for the month of February so it must total to R504.36 of which I am happy to pay, so I went to your outlet in Ferndale on Republic with the very rude lady telling me that I have to pay R711.73, guys, where is this extra R207.37 coming from, how can an account that was opened for 2 and half months be owing R711.73???? this is a scam, I need this account to be fixed, I’m willing and prepared to pay for the months I’m owing which is December, January and February, and other costs that I don’t understand, I WILL NOT BE PAYING, I need this error to be fixed so I can pay this account, without this been fixed, I will not be prepared to pay anything and also I will ask for this contract to be cancelled, I’m NOT going to PAY FOR THE MONTH OF MARCH 2023 AND I DO NOT NEED YOUR SERVICES, account number in query is: 338220902.
0 replies
39 months ago
Debonairs employees, customers are not your friends!!!
I have never felt so devastated in my life, Debonairs please teach your staff that we as customer's we are NOT their friends, never felt such abuse in my life. On the 16th January on my birthday I received a birthday voucher from Debonairs so I decided to order pizzas with your branch in Debonairs Pizza Shell Boskruin at 17:08, the delivery guy gets here, gives me my order takes payment and then gave me an instruction to never order pizza from them again, then I asked why? and he walks off and starts using vulgar language, why was I verbally abused by this driver? if he doesn't like his job why doesn't he resign? Delivery fee was paid/ included in the order and it was not a free delivery, why we as customer catch the stray of whatever he is going through at the store? I need this query to be followed up and I need disciplinary action to be taken on this delivery guy and please I need to be updated on the outcome, never felt so disrespected on my day of birth and especially from someone who voluntarily looked for a job and goes around insulting customers.If you going to allow your drivers to abuse us please close your franchises, I cant be spending my money while being insulted by your employees, I will not except that.
0 replies
41 months ago
Shocking and appalling agent's attitude!!!
Im very disappointed with your company and the appalling attitude we as customers receive from your call centre agents as if we owe you anything, we as customer we are not your agents friends, more especially these agents that are making sales and yet they should be persuading us in cracking a sale but instead we receive unacceptable, distasteful attitude from them. On the 16th November 2022, I received a call from a number:(031) 832 4337 (Elite Mobile- on behalf of Vodacom) at 14:28 PM from a male saying he is from Vodacom scolding me and yelling at me that he has been trying to call me several times and I have not been picking his calls, why have I not picked up his calls, I explained to him that during the times he calls me Im at work so therefore I can not attend to my personal calls while im performing my duties, he further shouted at me and said I must cancel one of my 3 Vodacom contracts because he has something better that what Im using, I was left so confused to that how can Vodacom aske me to cancel my contract and sign up with another one which I have no details on or information on and especially to a person who is demanding that I do so with no explanation, now while Im still astonished by this person's behavior I then asked that is this the appropriate way he delivers his customer service, then he went on and threw a race card and said you black people dont respect indians and that was the last straw for me and I hang up. Till today I will like to know from the company if this is the training you give your agents to torture us? I really need the company to further investigate in this matter and I would like feedback on the outcome of this and I need to have this person who called me to call me back with his supervisor to explain to me that what was that attitude all about, I even feel like cancelling all my contracts with Vodacom and go to a network were I will be respected. I will highly appreciate your response to this matter as I like to know why are we harassed and abused by your agents.
396 replies
41 months ago
Shocking and appalling agent's attitude!!!
Im very disappointed with your company and the appalling attitude we as customers receive from your call centre agents as if we owe you anything, we as customer we are not your agents friends, more especially these agents that are making sales and yet they should be persuading us in cracking a sale but instead we receive unacceptable, distasteful attitude from them. On the 16th November 2022, I received a call from a number:(031) 832 4337 (Elite Mobile- on behalf of Vodacom) at 14:28 PM from a male saying he is from Vodacom scolding me and yelling at me that he has been trying to call me several times and I have not been picking his calls, why have I not picked up his calls, I explained to him that during the times he calls me Im at work so therefore I can not attend to my personal calls while im performing my duties, he further shouted at me and said I must cancel one of my 3 Vodacom contracts because he has something better that what Im using, I was left so confused to that how can Vodacom aske me to cancel my contract and sign up with another one which I have no details on or information on and especially to a person who is demanding that I do so with no explanation, now while Im still astonished by this person's behavior I then asked that is this the appropriate way he delivers his customer service, then he went on and threw a race card and said you black people dont respect indians and that was the last straw for me and I hang up. Till today I will like to know from the company if this is the training you give your agents to torture us? I really need the company to further investigate in this matter and I would like feedback on the outcome of this and I need to have this person who called me to call me back with his supervisor to explain to me that what was that attitude all about, I even feel like cancelling all my contracts with Vodacom and go to a network were I will be respected. I will highly appreciate your response to this matter as I like to know why are we harassed and abused by your agents.
132 replies
45 months ago
Disrespectful supervisor
Very disappointing and appalling customer service attitude from a Cambridge supervisor by the name of Thandekile Mthembu at Cambridge Newcastle KZN, very rude and please cambridge staff we are customers, we not your friends, we come to the store to do our shopping and there is a mistake that was done and I need it to be rectified and Im advised to go to a certain supervisor, I need my query to be resolved, not for a supervisor to tell me that who said I must come to her, if duties to be a supervisor are overwhelming then give the position to someone else who is deserving it, we cant be disrespected by your so called supervisors who dont want to be hands on with their job.
0 replies
53 months ago
Horrific and terrifying customer service in your Banbury store
I'm still in disbelief with the customer experience I have received from Debonairs Banbury from 9th October and it's repeating again on the 1st December 2021, what is going on??? does this store no longer need customers to buy, if that's that the case please can the store close down, why will Debonairs run a mediocre franchise, honestly this is appalling and a disgrace to other Debonairs branches who are ding great. 1st of all on the 9th October 2021, I placed an order and waited for hours with no response or contact on what's happening on my order till 2 hours after on my app it showed that it has been delivered, how? where? no one bothered to notify me until I had to trace this order with an agent from your app on Facebook, it was a query to follow up till this day I have not received any response, fine I let it pass by, I made another order again yesterday 1st December 2021 at 10:28, waited till 10:48 and on the app, it showed a delivery guy by the name of Bongani come through to deliver and I waited, then at 11:00 again on the app it shows that my order is delivered, now again, who was it delivered to? how? now I eventually had to call the store to query on y order and the shock of my life to be disrespected by the so-called manager who said his name is Texas/Memory, the guy did not make sense, he explains something this is so senseless saying that "the driver is at the road on Malibongwe drive but he was at the complex at the same time" this guy does not know what is doing at all, his explanation not making logic sense, guys get a new manager, this guy is going to tarnish this franchise name, up until today he said he was explaining why the driver did not come through but I'm still puzzled because he said nothing, nothing at all, I even said there is a number to dial for the intercom which is on the address, I do not know what did this guy try to put up as an excuse to not see it. Debonairs Banbury if you no longer need customers please close the branch down, let not go through tough times because of an order that I'm going to pay for, as it is the October order nobody has told me where did it disappear to and why??
0 replies
Review Distribution
5 Star
2 (6.451612903225806%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.225806451612903%)
1 Star
28 (90.3225806451613%)