Hestie N

Active since Nov 2022

Reviews

Industries

Reviews

35 reviews

9 months ago

Customer Care don't respect or accept NO vir an answer!!!

I upgraded my one contract with Vodacom Customer Care, what an absolute pleasure and help. When we started with the second contract, it was an absolute nightmare! The first consultant asked so many questions, that no one else did before. Even give me a summary of the POPI act. When asking for someone else or a manager, she simply ignores it, that I had to put the phone down. I phoned in again, because you have to cancel at the customer care. This consultant simply refused to accept no for an answer and kept telling me that if I only would trust him! THIS IS NOT A MATTER OF TRUST, IT IS A MATTER OF CHOICE!!! The call took longer than 16 minutes! The best of all is, now it is not yet processed. Simply one big, long nightmare!

2 replies

Cars.co.za

10 months ago

Information not verified of vehicles on adverti*****ts

Bought a car, after seeing and adverti*****t on cars.co.za. The information on the advertisment was not correct: 1. Kilometer difference of almost 3 000 km 2. Condition of car was not correct. Told only mark that could be polished out, had more than 30 marks, that could not be polished out. 3. Full Service History, which is still in dispute. After bringing this under the attention of Cars.co.za was simply being told, read the terms and conditions, they can't be held responsible, if the advertised information is not correct.

0 replies

Ford Nelspruit

10 months ago

Don't even deserve a one star

We bought a vehicle from FORD Nelspruit: 1. Kilometers on vehicle was almost 3 000 km more, than advertised, no explanation received. 2. Advertised as full service history, still not fully clarified. 3. Advertised as good condition and confirmed in writing, only one mark that could easily be polished out. On receiving vehicle more than 30 marks, that could not be polished out, at all. 4. Was told car was priced, as per condition, only one mark, that could be polished out....Which was not true. 5. Personnel was not able capable to handle the situation, lack of service and communication on paperwork and blatantly **** on three occasions, regarding arrangements for collection.

0 replies

Ford South Africa

12 months ago

No responsibility for dealers

Bought a car from FORD Nelspruit, was advertised as: 1. Full Service History 2. Excellent / Good condition 3. 79 000 kilometers It was not the truth: 1. Was told that we could go to any FORD dealer and they would be able to see all the services that was done. Phoned two separate dealers, only services done under service plan was visible. The service book was not stamped, previous owners information was missing. All the services has been filled in at once, same signature, same pen, same handwriting. The other service information, we had to give to the garage where the services has been done, they could not find the information on their own. Which raises serious questions? 2. The car was priced according to condition, which was only one mark, that could be easily polished out. That is what we have been told. Car had over 30 marks and both bumpers has been sprayed over and it was immediately visible and shown to them. At first we had been told they would be able to fix some of it and then suddenly nothing could be done? 3. Car was advertised as 79 000 km on the clock, but had almost 3 000 km more on. Still no explanation received. Then I did not even mention the personnel and the fact that the person who should have picked us up, **** three times and never showed. When receiving the car, the person was not capable at all, to handle the situation. After everything could not be resolved between us and the dealer, we followed FORD's channels to contact the FORD Customer Relationships Centre, just to be told they can't do anything, it is between us and the dealer.

0 replies

FNB (First National Bank)

15 months ago

Messages 24/7

Please advise why FNB have to send messages throughout the night, why can't they just simply hold it back between 10 and 6? Is it really necessary to send messages at 3:00 clock in the morning? Waking up everyone. This is not the first time I am bringing this under FNB's attention.

1 reply

Santam

15 months ago

Direct clients simply keep being ignored and Takealot R500 vouchers advertised, not receiving

First of all the only reason why Santam has a lot of good reviews, is because every consultant that you speak with, ask you to please write a review on Hello Peter. Let's me wonder. As a PAST direct customer of Santam for more than twenty years, I just feel it is fair to warn all direct customers: 1. I was in an accident, the other person, was also a Santam client, driving a unroadworthy vehicle, proof provided. 2. Although the vehicle was unroadworthy and I had no way of knowing that he was going to turn in front of me, Santam ruled everything against me. 3. All my e-mails to the legal department and complaints department, was ignored. 4. I had to sign over to a broker and then suddenly they could settle for 50/50 5. Still waiting for the explanation of the change of heart, suddenly when there is a broker involved and and an apology for still being ignored. 6. The adverti*****t that you will get a R500 Takealot voucher, if you get a cheaper quote, they also don't do, between me and a friend, there was two quotes, Santam did not even bother to acknowledge it or reply. 6. Bottomline: Santam don't do what they say, ignoring e-mails constantly and non-existing customer care for direct clients.

2 replies

Makro

15 months ago

Simply system not being investigated or corrected - ONLINE

This is my third query on the same problems, since Makro has changed it's online website: 1. Send e-mails more than a month ago, to all the e-mail addresses, online and support - still no feedback. 2. Reported on Hello Peter - third time - just getting your standard private reply, that means and do nothing. 3. Can suddenly, since on new or updated website, not delivery the following products to Bothaville, which Makro always delivered on the previous website: 3.1 Can deliver ProNutro Chocolate flavour, but not Caramel flavour, Proteiein bars 3.2 Can deliver 12 separate packages of ProNutro Chocolate bars, but not one box of 12 3.3 Could always delivery Mayonaise, but not anymore 3.4 Could not delivery a Kreepy Krauly, but could in the past This is really a problem for me, because we used to order all our groceries from Makro, but even although we queried it with Makro, they don't a lift a finger to correct the system. So disappointed. Please don't bother again, to send your standard reply privately for the third time. It has proved three times, that nothing are being done.

1 reply

Telkom

15 months ago

Can't correct/amend e-mail address for account

Please advise how can I find a capable person at Telkom, which could just change the e-mail address on the Telkom account. 1. I phoned in, got se most rude consultant, still not fixed. 2. Had to go to my elderly mother, at her home, had to assist her to phone in herself, they promised to change it, still not fixed. 3. Now what do you suggest we do, if they can't correct the e-mail address, how can we be expected to pay the bill?

0 replies

Herotel

15 months ago

Herotel - No feedback or communication

When there is a problem in our area, after you had to hold at least 10 minutes, you are simply being told it is being investigated. No managers are available and simply no answers or feedback. Normally we would have received a sms, but the last time they send a what's up, but if Herotel are down, how are we going go read the what's up? Lately it is just a matter of wait and see, your problem...

0 replies

Makro

15 months ago

New online disaster, to order

I have ordered regularly from Makro, but now they suddenly have a new website, and they simply can't deliver the products here anymore, that I received regularly. When you phone in, you are being told to send an e-mail with the screenshots. All my history is also gone. What a disaster, really Makro, why change things that worked, to simply non existing???

5 replies

Review Distribution

5 Star

14 (40%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

21 (60%)

Hestie N

Reviews

Customer Care don't respect or accept NO vir an answer!!!

Information not verified of vehicles on adverti*****ts

Don't even deserve a one star

No responsibility for dealers

Messages 24/7

Direct clients simply keep being ignored and Takealot R500 vouchers advertised, not receiving

Simply system not being investigated or corrected - ONLINE

Can't correct/amend e-mail address for account

Herotel - No feedback or communication

New online disaster, to order

Review Distribution

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