AH
Ayesha H
Active since Dec 2022
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Disgusting work ethic and customer service
I've been without fibre connectivity for 6 days now! 6 days for someone who works permanently from home might as well be a lifetime and guess what, they do not care at all! I was initially told it was an area outage for a day and a half and then later told its actually an openserve issue. Ticket was logged, someone came out and said it's not something he can fix. Another 2 people came out the next day and said the same thing. The next day another one came out and said the exact same thing. DO NOT GO WITH OPENSERVE! REPEAT, DO NOT GO WITH THEM! They do not give a damn about you and your needs. Absolutely atrocious and the "customer service" is laughable. I wish I could give minus 5 stars
0 replies
2 months ago
Seamless claims process and excellent communication
We had a pipe burst in our en suite bathroom that caused a ton of damage to everything in the room and Naked insurance really came through for us and made the claim process easy to follow. There communication throughout the process was honestly top notch and I was constantly kept in the loop with what the next steps would be. 100% would recommend this insurer!
53 replies
10 months ago
Appalling bond service from Nedbank
I am writing this review to warn people who intend on taking out a bond with Nedbank to do renovations that they will make your life extremely difficult. We recently decided to switch our bond from Standard bank to Nedbank as we needed to renovate our home and figured that a switch would be perfect to give us access to a better interest rate while also providing the additional funds we need to complete our renovation. We app**** in March and were pre approved in less than 15 minutes. We received the quote, accepted it and an evaluator came out, took some pictures and the process started. We got a call from the attorneys to go through the process of registration and we elected to wait out the 90 day period in order to not incur cancellations fees from Standard bank. Fast forward 3 months and we went to sign at the attorneys office on the 21st of May and the plan was to register on the 8th of June. On the 23rd of May I received a call from the attorney asking me how far we are with the renovation. This took me by surprise as we weren't ever asked this before. I told her we are not done as we are waiting for the funds to come through in order to complete it. I checked the terms and conditions on my quote and all it said was that repairs and maintenance was to be completed but nothing about the fact that we need to complete a full renovation which is also ironic considering the fact that we app**** for this in order to complete our renovation. I have now been visited by another evaluator who showed up at my home telling me the bank informed him that it was an incomplete building and its literally a fully built home that we are living in and only renovating. This caught him off guard as well as Nedbank told him it was a "building site". Its now more than a week later and not a single person from Nedbank has made any sort of contact with me to give feedback as to where we are in the process. I have had to contact the attorneys who have informed me that they also waiting for Nedbank to get back to them. Its been 94 days since we were approved for the bond and all we are receiving are issues from Nedbank but zero pay out.
0 replies
19 months ago
Appalling customer service
Placed an order for some groceries from Ubereats and I scheduled it between 2 and 3pm. The driver arrived and he tried calling me but I was in a meeting. He only called me once and I missed the call as he got here at 2:03 which I did not expect. I got a message saying be dropped my food on the road, I ran outside to check and nothing was there. I then complained to Ubereats because how is it allowed that the drivers can leave your food on the road, I do not even live in a gated community, I live in the suburbs so any vagrant would pick my things up and leave with it. I then checked my cameras to see if perhaps someone had taken it in the few seconds it took for me to run outside and then discovered the driver took a picture of my parcel in his scooter and actually just left with it and essentially stole my things. I contacted Ubereats and they told me he followed protocol and waited 9 mins before leaving the food at "my gate" on the road and I told them I saw him leaving with it on my cameras and the response remains the same. On another note, 3 of the items I ordered were out of stock and they haven't even refunded me for those items. I'm done with Ubereats and would advise people to stay away as they clearly condone theft and refuse to take responsibility
0 replies
24 months ago
Terrible callcentre customer experience
Standard bank callcentres are truly the worst! I've had so many bad experiences with it that its eventually led me here. I was called a few months back with an offer to increase my credit limit which I agreed to and was told it would take 24 to 48 hours to reflect and then, nothing, nothing at all. I called and called and to this day had still not received any feedback. Same thing happened again when they called me to upgrade my card to a platinum card and then, nothing, I called back and they said someone would call me with updates, its been about a year and still nothing. I then decided a few days ago that I would try them again and give them the benefit of the doubt. I reached out to the callcentre to increase my limit, I was then told it needs to go through to their credit department but they will call me back. Lo and behold, no callback. I called in yesterday and the agent said he would get the agent who did the application to call me back before 6pm last night and of course, nothing. I called a few mins ago and a lady who sounded like she had no interest in listening to me, put me on hold for a very long time until I eventually had to hang up as my airtime was running out. I have been to a bank on a number of occasions and I have always had a very positive experience but the callcentre staff are truly ********** and really do not give a damn about proper customer service!
53 replies
26 months ago
DO NOT EVER LET TRACKER TOUCH YOUR VEHICLE! THEY WILL BREAK IT AND NOT CARE!!!!!!
I wish I could give minus zero stars because this company should not ever be used! They called me last week saying there was a problem with my tracker, mind you, it was only activated about 1 week before it gave issues. They then sent out a technician who said he wasn't sure if he fixed the problem and said I should call back. I got into the car about an hour after and when I switched my car on, the dashboard lit up like a christmas tree with tons of error messages!!! My lights aren't working, my parking distance control is not working, my EPC light is on, everything on my car that could be faulty, is!!!! My car is only 3 weeks old! I then tried contacting tracker and was put on hold for over 10 minutes. I tried and tried till eventually I got through and the guy then sent a mail to there product department to give me a call. Fast forward and still no calls. I called the technician who proceeded to lie straight to my face and tell me that he never saw any errors after he pulled the car into the garage after working on it and still continues to stick with his lie even after I sent him a video of the errors on my dash. I bought my car brand new and he spent 45minutes in my car and now its broken and no one has the decency to call me back or even apologise for what they've done.
116 replies
27 months ago
I spoke to a lovely ...
I spoke to a lovely lady by the name of Phinda Okuhle Mbuyane and she helped me with everything in a timely, professional and caring manor and I really enjoyed my interaction with her.
58 replies
41 months ago
Worst customer service you will ever experience! DO NOT GO WITH THIS PROVIDER
The absolute worst customer service I have ever experienced in any industry. They purely do not care that they leave you high and dry with no connectivity and don't even care to give you and explanation as to why you cannot connect. Since the day I started with afrihost it's been a battle. Getting to actually speak to someone is like pulling teeth. Whenever I even try to contact customer service for assistance via WhatsApp or call it's almost impossible. I always end up waiting for assistance for atleast 2-3 hours! Pathetic provider!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)