CF
Clinton F
Active since Mar 2010
8
Reviews
0
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Reviews
8 reviews8 months ago
I had an excellent experience with the MiWay insurance call centre today
I had an excellent experience with the MiWay insurance call centre today. Precious Kgope assisted me and was friendly, patient, and extremely knowledgeable. She carefully reviewed my vehicle insurance portfolio, explained my options clearly, and managed to save me money by reducing my premiums — all while helping me add my daughter as a new driver with ease. It was such a relief to work with someone so professional and efficient. Thank you for making the process smooth and stress-free!
53 replies
91 months ago
Crooked electricians
Electrician pretended to change the earth leakage circuit breaker and wanted to charge me R11,895.00 for half an hour of lies. I confronted him about my suspicions and told him to remove the circuit breaker and install my existing circuit breaker as one of my electrical phases were providing power and half my residents lights were working before he came. I stood behind him and observed that he did not change the circuit breaker and all the lights were working as a municipal van was in the area and obviously corrected the problem. I called the flash electrical number on the internet and complained. The electrician began shouting and arguing with the head office lady. I offered to reimburse him with a call out fee which the head office said would be R350, the electrician refused to accept the money and left. This is a company with very poor ethics who try take people for a easy buck. Please beware of these unscrupulous practices by this company. The electricians name was Mark, a white male in his 50s. Buyer beware!!!
0 replies
92 months ago
Useless Dstv
I just contacted the multichoice call centre, I have connected my Dstv decoder to the internet and was getting ready to download the “complete” box set of The Walking Dead season 8 only to find episodes 1 to 7 are missing. The download interface page says that every episode is available to binge watch... really? The call centre agent says that those episodes are expired and I can only watch the other episodes. Why call it a box set then! Call it half a box set because that is really what it is! Not to worry as it is coming to Netflix soon and it will be the full season, and yes I have subscribed to Netflix and plan on disconnecting from Dstv very soon!! Dstv is a zoo!
210 replies
112 months ago
Useless processes and confused And unwilling employees
<p>28 December 2016 I applied for an Adsl package through the Telkom website. A week later I telephonically followed up which took the operator 25 minutes to answer the call, the operator was unsure of any processes and got a sales agent to contact me the following day. The sales agent started the whole application again telephonically where I was required to complete all the application information again. Wednesday I received an SMS notifying me of progress of the application with the wrong address for installation. I emailed a notification with the correct physical address to the email addresses provided and received read notifications but no response. A sales lady called to see if I was still interested in signing up a adsl contract..... ***? I told her I was awaiting installation and requested her to check if my address details had been updated, she said that they were not updated and proceeded to update them, she then transferred me to the relevant department that was to provide me with an installation update, I waited for 30 minutes for someone to answer, nobody answered! 26 January 2017 I again called to get an update, only to wait 25 minutes for the operator to answer and reconnect me to another department which took another 20 minutes to answer. The consultant informed me that the address details were again not updated and proceeded to update them, she was unable to give me an update as their database was not being updated by back office, she noted that the application was only started on the 16 Jan 2017.... ***... really?! She said I should just wait for an SMS to know what they were doing! How useless is Telkom really! I wish I had never wasted my time with them! Managers and supervisors need to be fired, including the CEO who is not putting controls in place to ensure this **** doesn't happen! Shareholders should demand much better performance in revenue generation... Telkom is useless, the employees are what makes the company the ****hole it is! </p>
168 replies
114 months ago
No communication and no response from appointed courier
<p>I puchased items from the ebucks store on the 12/12/2016 with order number ********** 4. I received an sms from their appointed courier "Dawn Wing" on the 14/12/2016 that delivery will take place on the same day.</p> <p>I made special arrangements with a relative to receive the package on my behalf... the package did not arrive, the next day I requested my relative to wait for the package again.... again it did not arrive... today is the 18/12/2016... and no surprise there is still no package.</p> <p> </p> <p>I called the Dawn Wing contact number and they said that they are very busy on the Thursday 15/12/2016...... every business is busy!... it is no excuse!</p> <p> </p> <p>I called the Ebucks call centre today 18/12/2016 and the consultant advised me to carry on waiting...?</p> <p> </p> <p>This is really unacceptable!! should we no longer purcahse from the Ebucks website as they cannot commit to a delivery date??</p> <p> </p> <p>should I change banks?</p> <p>Maybe Nedbank has better third party appointments who actually can deliver on time! </p> <p> </p>
56 replies
122 months ago
picking up call and throwing phone down
18 April 2016 at 15h12, I called the Service Call Centre number 0860 543 0000 to report a water leak, the call centre agent picked up the phone, probably just to make it stop ringing and continued to hve a conversation with her colleagues, all the time I was saying \hello\" with no response.<br> The Call centre agent then ended the call.<br> <br> DISGUSTING SERVICE! <br> <br> VOTE them out permanently!!"
53 replies
125 months ago
Poor technical problem solving
6th January 10h00, service customer 21.<br> <br> My explorer was hit by lightning damaging the hdmi output where it will not connect to different smart tv HDMI ports. Both tvs accept all other device hdmi connections like ps4 and blue ray players without problem. One smart tv has 4 hdmi ports to which the signal intermittently displays on two hdmi ports. My old Pvr also plays back recordings on the hdmi ports that will not accept the explorer. This was fully disclosed the tech who showed me that the hdmi was producing signal but refused to wait for the intermittent loss of signal. She dismissively said that the Lightning moved the dish which needed realignment, probably due to laziness and not wanting to troubleshoot. If the dish is misaligned then why is the signal not interrupted through rca or coaxial connection? All signal should be lost simultaneously! Another client waiting advised me to contact an independent tech to which I have taken details and will consult.<br> Another annoying health issue is the way the tech continuously scratched and patted her head, probably from an itch or lack of hair hygiene? This is disappointing and I will not be using aerial excellence again!
0 replies
134 months ago
No service
I pay my Mtn bills on my data bundle account. I have full signal coverage on my router and a balance of 12 gigabytes of data. The wifi connection is strong but there is no internet availability. I waited 20 minutes on the call centre before speaking to Phalisa who said there is nothing wrong and that she would reset the data number and I would need to restart the router... I have followed the instructions with no better result. I am told there is a 2 to 24 hour turnaround period if it still does not work ... What for.. What will change if Mtn has no idea what the problem is? I am using my Vodacom data to write this complaint. Mtn is pathetic.... Go crawl in a corner and die with eskom!!!
76 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
4 (50%)