DC
Daphna C
Active since May 2010
14
Reviews
0
Industries
Reviews
14 reviews38 months ago
Wonderful
Excellent service and such personalised care. Thank you Jason Jordaan and team for always caring about one little fish in the ocean.
0 replies
40 months ago
Outstanding customer service
Outstanding customer service. Thank you Marius Fourie for your constant assistance until the complaint was resolved.
0 replies
40 months ago
Negligent service while trying to add to my policy
On 4 November 2022 I emailed short term insurance department to say that I wanted a cellphone added to my policy as well as wanting to remove a phone to which I had no reply what so ever. On 4 January 2023 I emailed again to ask them to add my new phone and remove the stolen phone. They called me that day to say that they sincerely apologise for not responding to the email of 4 Nov 2022 but that they would sort it out and refund if necessary. They then wanted to add the new items but there was a problem on my profile. The agent said she would sort it out and get back to me. It is now 11 Jan and I still have had no feedback. This is shocking service and negligent.
0 replies
40 months ago
Disgraceful claim handling
Shocking service!!! I emailed the claims department on 25 December and then again on December and heard nothing back after the public holidays. I then emailed yet again on 4 January to which I received a call on 5 Jan which was the most painful experience of my life where the call centre agent does not even understand what he is saying - he just reads from the computer by rote. I emailed him back on 6 Jan with all the things he needed • Proof of Stolen item(s) (invoice/box/photo/manual} • Affidavit • ITC number • Quote I have not heard one word back in the past 5 days. What a disgrace!!!!
132 replies
68 months ago
TOTALLY USELESS
Pity there is no ZERO STARS. It is impossible to speak to a call centre agent within a reasonable time frame, the upgrade I requested is still not working - 10 days later, I was cut off from the service when I asked for an UPgrade. No chat function on the website. TOTALLY USELESS
0 replies
92 months ago
Bad customer service
From start to finish the experience was poor. 1. Booked online but when I received no email or sms confirmation I called and they said nothing is booked. However financial division confirmed that had my payment. 2. Poor customer service when you phone to inquire about time of arrival of the bus 3. failure to answer phone at times and had to keep calling and calling. 4. Need partial refund for ticket as I was told I overpaid when I did the booking online. They said it takes them 16 working days to refund into my account and this is after already waiting 2 weeks for someone to get back to me despite 3 phone calls and 3 emails. Really bad experience!!!!
0 replies
92 months ago
Woolworths credit card by ABSA - horrific service and high Fraud susceptibility
Woolworths credit card backed by ABSA has horrific service. To cut a long story short you guys have more fraud on your credit cards than any other bank. Even the call centre says that they experiencing very high call volumes. What a way to manage your services. My new card was delivered to the WRONG BRANCH due to call centre's pathetic service AND fraud division's service desk also gives poor service. Both of my cards were stopped instead of just the one and spoke to a manager days ago in the fraud division and have still not heard back from him on any of my complains!!!! Am ready to shut my account.
0 replies
92 months ago
Rude and Lying Agents !!
Just had a call at my office from a very rude lady at the Saturday Star who wants to know whether we would like to renew our subscription. I told her the lady she needs to speak to is out the office and she said unpleasantly asked when was a good time to phone to get hold of my colleague (who is my mom-in-law). She then says that she has phoned and I quote – every day for the past 2 months I told her she mustn't make up stories as she hasn't phoned every day for 2 months and that if she gives me her name I will get the correct person to call her back She told me I am very rude "receptionist" and she will call later when a less rude receptionist answers the phone. And then slammed the phone down on me I was told by my boss (also family) that she called yesterday afternoon and was asked to call back again today. Her timing today was unfortunate but what a disgusting way to behave. I hope the call was recorded as she needs to be seriously managed
0 replies
94 months ago
Worst courier
Truly the WORST courier service in South Africa. They just cannot get the time or address right when delivering my credit card. Lots of apologies but no action. Not once in 5 scheduled deliveries have they come on time in the 2 hour window period they gave me. Not only that but they leave a credit card with other people. Am speechless !
106 replies
96 months ago
Telkom = Useless
Telkom's customer accounts service center and website is USELESS ! They have removed our email address and cell number so am no longer getting bills but even though I answered 7 questions to prove who I am they will not update the details on my account because I am not the main account holder. But they have my details on the system as I pay the account and they have my cell number as the main contact number and I gave all the details of the main account holder. Further to this you can do NOTHING on the website with regards to your account other than view the balance of your account. You cannot access the account though. Nor can you make changes to your plan. So what is the point of hosting a website for 1000s of Rands when there is zero functionality ??? Pity there isn's a zero button !!! Can Telkom maybe wake up and provide service or should we just move to VOIP. I think the latter !!! And to think we nearly went with Telkom fibre.
53 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
9 (64.28571428571429%)