JS
Jabulani S
Active since May 2010
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Appalling "customer service"
After experiencing an outage on 18 Feb, I logged a ticket on 19 Feb. I continued experiencing outage until 24 Feb in the evening. 6 days of no internet, meaning I had to spend on other data - despite paying for Vox Telecom fibre. On 24 or 25 Feb, I received an invoice for the whole month, as per usual - despite not having had internet for 6 days. I sent an email to Vox asking them how I was getting charged the full amount but yet they didn't meet the SLA, or providing me with internet for all the days. No-one from Vox contacted me until I called them again today, 11 March. I spoke to someone who transferred me to accounts - who I'd CCed in original mail. A rude lady there wanted to transfer me back to tech support, when I was asking about billing. When I told her that wouldn't solve my issue. She just kept me on hold for about 5 minutes until I was asked to rate their level of service. No solution. No care. Just disrespect. I know her name .
159 replies
1 month ago
Worst customer "service" ever
After experiencing an outage on 18 Feb, I logged a ticket on 19 Feb. I continued experiencing outage until 24 Feb in the evening. 6 days of no internet, meaning I had to spend on other data - despite paying for Vox Telecom fibre. On 24 or 25 Feb, I received an invoice for the whole month, as per usual - despite not having had internet for 6 days. I sent an email to Vox asking them how I was getting charged the full amount but yet they didn't meet the SLA, or providing me with internet for all the days. No-one from Vox contacted me until I called them again today, 11 March. I spoke to someone who transferred me to accounts - who I'd CCed in original mail. A rude lady there wanted to transfer me back to tech support, when I was asking about billing. When I told her that wouldn't solve my issue. She just kept me on hold for about 5 minutes until I was asked to rate their level of service. No solution. No care. Just disrespect. I know her name - Kwezikazi Dondashe
53 replies
7 months ago
Lack of WiFi + Bad customer service = ******* hotel
I arrived at the hotel on Wed, 10 Sept. My room seemingly had an issue with WiFi, as my connection when using my laptop was very slow. I even struggled to order an Uber or UberEats, when my phone was connected to WiFi. They told me to try another WiFi connection - but it too was unstable. I went down to reception to let them know and an IT person came up, tried both the WiFi spots, found that they were poor and then set it up so I could connect to the WiFi that smart TV was connected to. That was stable and worked. Coming back from work this evening, arriving at 18:15, I got to my room and tried to connect my laptop to the same WiFi I was connected to yesterday, that worked. But now it wasn't showing up. At 18:30, I went downstairs to reception to let them know to send a technician upstairs ASAP as I had a call at 19:00. No-one came up. I went downstairs again at 18:45 to let them know. They said they'd send someone up quick. 18:55 came round and no-one had come upstairs. In my room at that time, I then called them AGAIN - meaning I let them know for a THIRD time within 40 minutes that my WiFi needed sorting out urgently. Did they sort it? No. Meaning I have had to postpone a work call I needed to have on Teams, because of their terrible WiFi. By 19:13, no-one had arrived still. DO NOT STAY AT HOTEL SKY IF YOU INTEND TO GO THEIR FOR BUSINESS OR EVEN A LEISURE STAY, IF YOU WILL NEED WIFI. OR EVEN DECENT SERVICE. STAY AWAY FROM THIS PLACE.
0 replies
15 months ago
Great customer service
After getting new spectacles, I needed to update my out-and-about cover, so I also ended up updating the outsured amounts of other items. I was assisted by Kagisho Marope, who was extremely helpful and explained parts I didn't get at first. Been with OUTsurance since 2017 now and I only have had good experiences.
53 replies
20 months ago
Courierit doesn't deliver
I've been waiting since 7 August for Courierit to come pick a parcel they need to take back to adidas. They have never showed up. Today, I eventually got through to adidas offices as Black River Park and told them what was happening. They got back to me, saying that the courier company claims they have been to my place twice but no-one was there. I have never received an SMS, WhatsApp, email or phone call from the courier company whether before the alleged pick up, while they were allegedly outside my door or after they allegedly had been to my place. It's frustrating as I simply want to return the 2 items and get my money back. Even emailed Courierit at cptqueries@courierit.co.za - no reply to my email
0 replies
21 months ago
Experian SA: never gets back to you, never wants to resolve issues
I had an issue with Experian not getting back to me, about sorting out missed MTN cellphone payments on my credit report from 2021, as I'd repeatedly told them that it was due to identify theft. I'd provided the required docs numerous times since then, including multiple affidavits. Earlier this year, after one of their consultants requested documents yet again in Feb, I supp**** them - but they didn't get back to him. After numerous follow-ups, over months, I complained on HelloPeter and someone contacted me. I again supp**** the documents and my story. It's now been over 2 months yet again, and they haven't gotten back to me. A month ago, I logged a complaint with them about not getting back to me. I just tried calling them now - I have been on hold on a call just now, holding for 20 minutes, to get answers but to no avail. Honestly, they actually just don't care. When they do eventually get back to me, they'll repeat that they want an up-to-date affidavit, yet they are the ones who don't get back in time to a person before THEIR SELF-PROCLAIMED validity period for an affidavit elapses.
53 replies
21 months ago
Nedbank Home Loans' unclear and dubious practices
In 2017, while single, I registered a bond for a property in my name. I paid the monthly amounts every month from my personal bank account. In 2019, I got married and Home Affairs erroneously registered the union as In Community of Property, as opposed to Out. So her name got added to the bond. There was no cost involved, seemingly. I got divorced in 2023 and this month, I approached Nedbank to put an application in to release my former spouse from mortgage bond. Nedbank Home Loans have come back to me saying this will cost between R60 000 to R100 000. Why? I am not clear on that and the explanation I have received makes no sense to me. Because my ex-wife's name only got added to the bond as there was am error on Home Affairs' part and they registered our marriage In Community of Property, when it was meant to be Out of Community of Property. Nedbank automatically added her to the bond - there was no payment cost associated with that. There was no change to where bond payments came from. We got divorced in 2023 - there was no change to where bond payments came from. Yet now removing her is going to end up costing me up to R100 000? Essentially, they want me to pay transfer costs of up to 100K - for a bond I already have and that was initially registered in my name and I have been paying since 2017, for a house I have been living in. This makes no sense, as well as being highly ********* and dubious.
0 replies
22 months ago
Experian does nothing
I was the victim of identity theft in 2021 and an account was opened with MTN. I didn't know about it until a debt collection agency came knocking. I provided proof that it wasn't me. But 4 missed payment showed up on my credit report. I contacted MTN to get this cleared and they said they'd write it off. I then contacted Experian to let them know to remove it from my record, as it was also now over 2 years but still on my credit report, even though I provided emails from MTN saying it wasn't my debt. I did this in early Jan 2024 and managed to send everything Experian requested in early March. I kept following up but have gotten no replies from Experian and the 4 missed payments are still on my report. It's frustrating because I provided everything they asked for but no-one has gotten back to me for almost 4 months since I contacted them with their requested documentation. So I am not sure why they asked for it and what function they serve if they don't help a person out. I have sent emails to both disputes@clearscore.co.za and help.za@clearscore.co.za - nothing from both, after I sent my documents on 3 March 2024. Absolutely frustrating.
53 replies
31 months ago
Vox double debits account and non-existent customer service
I usually have a debit order amount of around R999 go off my account each month, on the 26th. This month, this amount was taken on the 26th AND 27th. I didn't know why this was the case and called Vox on the morning of the 28th. I was on hold for about 3-4 minutes, waiting for a consultant. That's fine. After talking to her for about a minute, which was her just verifying my details (including email and cell number). She then said she was going to find out more about my issue and put me on hold. I was on hold for over 20 minutes, without her checking if I was still on the line or letting me know or updating me on what was happening. After about 25 minutes in total, the line dropped from their side. The consultant did not call back or email me, despite having my details. I then emailed the accounts@voxtelecom.co.za address to tell them what my issue was, and that I had already tried contacting them earlier via call and wanted a reason why I had been debited twice in September. That email was sent at 10:08 on 28 September. I got an auto-response at 10:11. It is now 1 October and I have had no response from a Vox representative getting back to me. This is absolutely the worst customer service I have received from a company. Vox basically took money from my account that isn't theirs and is avoiding explaining why and how this happened. I will be opening a case of ***** against them come Monday, 2 October.
131 replies
33 months ago
Non-stop spam for 2 months
For the past two months (maybe more), I keep getting SMSes and robo-calls from Buffalo. According to them, I am Diedrik Fourie, with order number BUFZA5050846009YQ, and I haven't been available to collect my parcel. I have spoken to warehouse dispatcher and I have spoken to drivers, telling them I am not Diedrik Fourie and I didn't order anything. I have told them whoever entered the phone number, must have done so wrongly. I have called South African numbers on their site and been on hold, only for the call to get drop MULTIPLE times when I'm next in the queue to speak to an operator. I have emailed them. All to no avail, as I keep getting spammed via SMS and robo-calls. I really would like to for this to stop. I don't know why they don't just contact the sender of the parcel, Bash, to find out details of this person (such as email) and contact them via that method. STOP SPAMMING ME, BUFFALO!
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
15 (78.94736842105263%)