AS
Adrian S
Active since May 2023
9
Reviews
0
Industries
Reviews
9 reviews23 months ago
Outsurance adds conditions afte claim withdrawn.
I submitted a claim for a damaged dishwasher. I was informed that I do not have Appliance Cover and that I should withdraw my claim. This I did. I then received a letter via email stating that I am to fit a surge protector or forego any cover. It is my understanding, from public reviews by respected consultants in the industry when the surge protector addendum was added during the height of loadshedding, that the no claim will be paid was applicable in the event of a total shutdown of the grid and the subsequent powering up again that should your appliances then break(during the process) one would not have a claim. The reason I have not fitted a surge protector, as I would take that risk of the grid failing and restarting etc. Now I am told, no, insisted on by the consultant and via the letter that I have no cover unless I have a surge protector fitted... well, if I did not lodge a claim and subsequently withdrew it, would I have received such letter insisting on a surge protector> I dont think so...
106 replies
23 months ago
LG no spares retention policy
I have an LG dishwasher about 10 years old and in mint condition. There is also a 10 year motor warranty. Took it to the LG service repair centre in Cape Town and after an assessment I was told no(door lock mechanism)spares available. Strangely, they did have the door 2 connectors. I queried the number of years that spares must be available for appliances and was told that LG does not have such a policy and that there is no such consumer law to force them to keep spares for 10 years per model. I queried the 10 year warranty on the motor and met with the same no spares retention policy answer. Most upset I did what I had to do from the start - phone local handyman technicians. I eventually found an appliance technician who came to my house and fitted a locking mechanism and 2 door connectors and now my old dishwasher is working as new and as before! No thanks to LG for not having nor keeping spares available! Shopping to perhaps buy a new replacement, most, if not all brands of appliances stated the availibilty of spares time on the websites.
53 replies
23 months ago
No tech specs feedback!
I purchased 2 headlamps online and it never performed as expected. It looked exactly like the product of another company, but without any technical specs to compare. Within 3 months the operating time was down to almost half...I eventually found my invoice - the website has no customer care / contact details - and voiced my being unhappy with a 60- 90 minute operating time. I promptly received an email back from a hannesdevry@yahoo.co.uk confirming the operating time was correct, even though I noted in my email the initial operating time was 2 hours. I then asked for the technical specs of the item(as every other lamp states when advertised by others). I specified exactly what specs. Needless to say I did not receive any feedback. The one lamp I gave as a gift to a technician family member and his feedback is same. With the specs at hand I can compare it to the other and same lamp on the market and make an informed decision: the lamps I bought are faulty or expected as specs are lower. ..
0 replies
23 months ago
Fair Cape excellent feedback service
I bought a 6 pack carton of longlife milk. From the get go the milk would leak at the caps when pouring into a cup etc...after the 3rd carton leaked and I had to dry the floor and counter top I complained to Fair Cape. I received a prompt response from Wendy asking for details which I fortunately could provide. Within days she reported back to me with dates and times and batch runs and that indeed there was a problem. To make up for my inconvenience she attached a voucher which I could use at any retailler for anything. With the price of milk as high as it is, I waited and shopped around for specials and again bought a 6pack cartons of Fair Cape milk...Thank you for taking responsibility and admitting there was a problem with that batch. And I certainly appreciated the unexpected voucher!
0 replies
23 months ago
Edgars does not package items "cheaper by the dozen" as expected
On 27 February 2024 I purchased an Edgars branded 3 pack Boxer shorts at Edgars Canal Walk for R280.00. I was in the queu to the tills when my wife called me to check prices of the same boxer shorts, but in single pack. The price was R80 each equating to R240 for 3 single pairs of exactly the same boxer shorts. Wow definitely not cheaper by the dozen at Edgars. I sent an email to edgars.customercare@retailability.co.za which was promptly answered regarding my other queries, but nothing regarding the pricing. I visited the store over the weekend, checked the prices again and no change. So it seems Edgars is out to con its customers into thinking it is cheaper to buy a 3 pack of exactly the same product with exactly the same amount of packaging used...
0 replies
23 months ago
Jet Stores pathetic no -response attitude
On 28 May 2024 I sent an email to the retailler Jet Stores at complaints@jet.co.je as found on the website. Today is 6 June 2024 and still no response! Pathetic to have a complaints email address and it is either not monitored or it is non-existent! Ps my email was not returned...
53 replies
35 months ago
30 day packages
I have a senior person subscribed to the HomeConnect data and HomeConnect voice packages. We accept that the minutes / data is valid for 30 days and expires... so every month I have to go into the store a day earlier than the previous recharge date to ensure continuous service. Where I originally started the package on the 9th, I am having to recharge a day earlier! What an inconvenience to keep track of "recharge a day earlier than last month" Seems 30 days is designed to shorten your month, every month!
159 replies
35 months ago
Promo data stopped
For the past 3,5 years I have received a so-called promo 20gig data per month. After an upgrade. I queried it at the start and was told "our loyal and good clients receiving it" Same with my wife. We upgraded again and again queried and the consultants said they don't know what it is. Suddenly last month, without any warning, the data upload has stopped. Upon querying why no warning or notice period I was told "sorry that's the way it works!" Wow Mtn, where's your decency to at least warn your customers, after 3,5years that you are going to stop this?!
53 replies
35 months ago
Loans Criteria
My niece app**** for a personal to buy a car. She is a Capitec client. She was told all approved. Then 2 hours later still doing paperwork, "oops declined due to your employers credit record and or not on our approved employer list"!! We left the on premises office at the dealer, drove to the closest Nedbank(where she is also a client), and before I could order a cup of coffee, she phones me all excited "approved, cash in my account, more than I asked for, no need for the car invoice, and at a 7% lower rate than Capitec". 2 hours of car dealership paperwork and she drove out with her car! I advised her to withdraw her investment and close her Capitec account.
106 replies
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5 Star
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4 Star
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3 Star
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2 Star
3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)