S
Subernicia
Active since May 2023
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Unprofessional
Good day , i have been requesting clarity regarding the issuing of invoice and still no assistance the response received Please advise when can the Dr expect the payment, please? the invoice details was my dependant and i went to consult the dr
0 replies
4 months ago
Customer Service Recognition
Good Day, I would like to express my sincere appreciation to the agent, Angela Benjamin (angelab@nimblegroup.co.za), for her assistance. After attempting to obtain help since 4 November 2025, her support has finally provided the clarity and assistance I needed. Your efforts do not go unnoticed and are truly appreciated.
0 replies
5 months ago
Disgruntle Client
I recently went for an eye test at Spec-Savers Southgate. I was required to make a co-payment as my medical aid did not cover the full claim amount. I paid half and requested that the banking details be emailed to me; however, I did not receive them and had to follow up telephonically. I then made the remaining payment, and a claim was submitted via the online platform. Spec-Savers has since informed me that they are still awaiting verification from the medical aid. My concern is whether the person handling the claim is not responsible for contacting the medical aid directly. Is this not part of their standard process, or does the responsibility remain with the member to follow up on outstanding claim verifications?
53 replies
5 months ago
Disgruntle
Good Day To date I have not received a reference number nor a response regarding the outcome of the complaint I logged. It was indicated that it would take 24 hours and additionally I made leeway to add additional time frame. This is the response below from Nimble Group’s reply 13 Nov 2025 at 10:21 Good day, Thank you for bringing this matter to our attention. The account will be investigated, and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler. Kind Regards Teri Harley Risk Mitigation Team
53 replies
5 months ago
Disgruntle Client
I lodged a dispute with Experia regarding a debt that is older than three years, requesting that it be removed in accordance with NCR guidelines. However, when I requested a formal letter confirming the removal of my name, the company in question asked me to provide additional information. My concern is that, if we are encouraged to log such disputes directly with Experia, why is the company not liaising with Experia to resolve the matter internally? I kindly request clarification and assistance in ensuring this matter is handled correctly.
53 replies
5 months ago
Frustrated
I initially disputed the following account enlisted by Nimble (Account No: 10140***X) and submitted all the required information. The auto-response indicated that the enquiry would be processed within 20 days, and the confirmation was in my favour. Nimble refuse to remove the account and clear my name. The email indicated I would need to wait up to 48 hours to apply for credit which I abide for 2 weeks and upon applying for a HOME LOAN I qualify
106 replies
18 months ago
Telkom Pushing Clients from Pillar to Post
My sister went into Telkom store at Diamond Pavillion Store to close her account at Telkom and they indicated it was successfully processed she will receive a SMS after 5 days my sister called to follow up and waited on the call for half an hour with no one answering ( proof of the phone record can be displayed) she called again yesterday 8th Oct where we spoke to Katie Scheepers and indicated she will restart her laptop as its slow and would call by end of business to date the account isn't closed and when trying to do it online it gives an error with a ROBOT indicate Something missing the page you are looking for might be removed, had its name changed or is temporarily unavailable (screenshot was taken).
0 replies
19 months ago
The consultant didn't know the deliverables of the fault logged
Good day I currently called a consultant to assist with connecting my mobile device Nokia 5 to my network where the consultant Khadja indicated to disable my Wi-Fi thereafter my Wi-Fi didn't even pick up and use the Wi-Fi to work the reference number is 24859545. When calling the consultant to ask turnaround time none could be provided all I was requested is to be patience. They needed to ensure that the technician is on hand to assist with manually capturing the mistake their consultant did
424 replies
21 months ago
Query
Good day I recently visited the Dischem at Lambton Gardens and purchased using a ucount points wiCode as per attached. 8362322????? I explained to the cashier I have R500 and bought items worth ±100 refer to when club card mention above was swipped To my disappointment when going into the shop 17 July 2024 they explained I have forfeited the remainder and felt why didn't the cashier have enough knowledge to explain that I need to purchase a once off amounting to R500 We are currently in an economic crisis and to forfeit an amount of R400 is steep as I have a 3 year old which I purchase her products or I could have used it for her immunization. Your assistance in this regard will be appreciated to come to a viable conclusion that can benefit me as a regular customer as I felt very frustrated Regards
0 replies
29 months ago
Customer service
I went into Jet Store Southdale and received the worst customer service from the staff on duty 28 November 2023 at 13h22
71 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
8 (66.66666666666667%)