MS
Mpho S
Active since Jul 2023
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
What a disappointment!!!!!
I recently purchased a laptop online and it was delivered yesterday. It has scratches on the lid and it has dirt on the rubber underneath. Funny how it’s still appearing to be in transit on their website dating back to Monday. I never received any delivery updates from the HP shop or the delivery company, including notification saying order was completed. R11k all for waste. I am disappointed and I think the website is a ****
0 replies
15 months ago
Too much waiting
I purchased a tv on promo coming up with a free sound bar. I noticed after I checked out the order that it doesn’t automatically put the sound bar in the cart. I had to cancel the order and I the only option was to call- I did and I was guaranteed that it is possible to cancel and asked if it was okay to but items on offer immediately before they run out of stock and the consultant agreed. Delivery guy came with both orders and I explained and he called and said he has been instructed to take it back with him. That happened and I received an email/sms yesterday stating the order has been delivered to the customer. I called the call centre for the fourth time and the consultant said she was escalating the matter to PLK office. I contacted them again today, I’m still told about escalation
53 replies
23 months ago
Disappointing
I have opted to withdraw from an investment/saving plan. I emailed the forms on Thursday. I got an email yesterday stating that my signature doesn’t match the ones that they have on their records. I have been requested to go sign on my ID copy in front of the commissioner of oaths- which I am not going to do. I think this is madness and their way of saying that they don’t want to pay out. I first submitted an online edited form and they haven’t been debiting funds for the past 2 months. I have received two emails stating that I have go make a payment of R1500- which is more like two premiums. Why send those if I have sent a surrender?
106 replies
28 months ago
We can’t do Fastway anymore!
My parcel has been in the nearest bay since the 2nd of Jan and always updated that I will receive my parcel on the next delivery date. I contacted the retailer and explained the situation on Monday and I received an email yesterday stating that my parcel was gonna be delivered and I haven’t received anything. I tried calling- no pick up. Online retailers should consider finding alternative courier companies. It’s making us hate this online shopping thing or at least state the companies they use on the delivery details and we will just cancel the order if it’s Fastway Couriers cos it’s just bad! 🚮
0 replies
30 months ago
Inconvenience!!!!!!!!!!!!!
I bought items online on Friday. I got an sms today saying that I will receive my order today before 5pm. I just received my order right now at 20h30 from the courier from On The Dot courier services. I was concerned about my safety and the delivery time itself. Please review the companies you use for deliveries. I really enjoy shopping experience with Bash, however, I don’t like today’s experience. The guys kept on saying they come from afar. RAM always arrive on time where I stay and their service is good
0 replies
33 months ago
Worst experience with Wesbank vehicle finance
I have had a bad experience with Wesbank vehicle finance. I always have to call the collection department to make a payment. I checked with them a day or two before my first debit order date and they confirmed that everything was set on their side not knowing they will call telling me about a bounced debit order. Reason I called was with the issue that happened at the dealership as I was signing the icontract. He cancelled the mandate saying that the system won’t let him continue. He started over without a new mandate set on my banking app. Wesbank also sent me an email saying that I requested a change of debit order date of which I did not. My new date is the 26th and I get paid on the last day of the month. The interests they add on my account on the 26th are way too much. I tried to call to try and fix this. I even called the regional manager Laura Jane Hunter after talking to the dealership to try to assist me with this issue. She told me that she doesn’t understand why I was given her number and that she doesn’t have access to customer’s accounts. I emailed Wesbank customer service on the 20th of July and I only received an automated response. Nobody contacted me. The consultants I talk to always tell me that they will talk to their team leaders and that they will get back to me and they don’t.
60 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)