Active since Jul 2010
My Experience at SACAP Studying for my Bachelor of App**** Social Science in HR and Psychology at SACAP was truly an amazing and transformative experience. The lecturers were knowledgeable, passionate, and genuinely invested in each student’s growth. They encouraged critical thinking, personal reflection, and open discussion, which made learning both engaging and deeply rewarding. The small class sizes created a supportive and interactive environment where I felt heard and valued. What stood out most to me was SACAP’s unique approach to blending psychology and human resources. The program helped me understand people on a deeper level and equipped me with the tools to apply psychology and HR. Overall, my time at SACAP was inspiring and empowering. It wasn’t just about earning a degree; it was about personal development, building confidence, and discovering my potential to make a positive impact in the world of work and beyond.
I’m writing to express my deep disappointment regarding the appalling service I received from the @HOME Cavendish store this past Saturday. I called the store as I needed assistance retrieving a receipt to exchange a beige curtain for a grey one. The sales consultant who answered the phone responded in a very abrupt and dismissive manner, stating that they were short-staffed and unable to assist me at all. Despite calmly explaining the urgency of my situation, she repeatedly told me, “Unfortunately, we can’t assist.” Her tone was dismissive and unprofessional throughout the call. When I asked for her name, she bluntly said she "does not have a name" and further claimed she "does not have a surname" either. I then requested to speak to the regional manager, to which she sarcastically rep****, “The regional manager is off until Tuesday.” I insisted on speaking to any available manager, and she placed me on hold for six minutes without any further communication (I have screenshots of this). After eventually hanging up, I attempted to call back three more times, but no one answered. I strongly suspect that my number was deliberately ignored, as your phone system appears to have a caller ID. Out of sheer desperation to resolve the issue, I ended up driving all the way to Canal Walk, where the staff assisted me professionally and efficiently. Malcolm, I have supported the @HOME Cavendish store for years, but this experience was by far the most disgusting display of customer service I have ever encountered. The attitude and unwillingness of the staff member left me absolutely appalled. I cannot continue to support a store that treats loyal customers in this manner. I unfortunately, will no longer shop at your stores. I also feel it’s important that others are made aware of the treatment I received from “the lady with no name.” Also Malcolm (the customer services manager) did not bother to reply to my email sent on 2 days ago!
Two weeks ago, I contacted Foschini Waterfront to purchase a Ladies boot priced at R3500. The sales assistant promised to call me back to confirm size availability, but failed to call me back. I followed up on Monday and had to wait 9 minutes for someone to find the store manager. The manager eventually called me back, and after I explained the situation, she said she would investigate and get back to me. She later informed me that she had located the boot, and I could collect it over the weekend. However, when I arrived at the store, I found the boot had clearly been tried on multiple times, evident from the wear on the sole. The sales assistant confirmed it had been worn. Frustrated by the waste of my time and effort, I asked for the manager to call me. Still no call.... On Monday, I had to call the store again and re-explain the situation to the manager, who then promised that the Area Manager would call me. The Area Manager did call, apologized, and promised to speak to her manager and call me back. Seven days have passed, and I still haven't received a call back. Ladies and gentlemen, that is the "service" from Foschini Waterfront. I have now attempted to reach out to the MD, maybe they can assist!
Trying to pay up a car for the last week and every email the team at Wesbank sends is a generic response!! PLEASE SORT THIS OUT ASAP!!
There is no other way to describe your service other than you SUCK!!! 2 of my orders cancelled with NO EXPLANATION!! Ashley in the call center advised that its due to inventory issues BUT sorry mam, try again in 48 hours. I need this gift for Christmas and paid extra for delivery only to get it cancelled two days in a row! When you call to speak to a manager you get told, sorry we cant transfer you we working from home. WOW! Really cant stomach the service this company provides!!
I called this company 5 times to complete my refund. I spoke to Nicole who promised to follow up and call me back on Tuesday. They have you on hold for days and apparently you cant speak to management. ANNOYED AT THEIR PATHETIC SERVICE.!!!!!!!
Mishka.P (Superbalist) May 24, 2022, 16:32 GMT+2 They need to close shop and not be in business. I bought shoes, the wrong pair delivered. Returned it and repurchased, again the wrong pair delivered. Ive been waiting on a full refund since the 26th May. ALL their managers are a waste of time, namely, Natasha, Nic, Muntu, Mishka and Keith. Hopefully the CEO checks his LINKEDIN and see how UNHAPPY i am with the shady service and waiting for my money!!!!!
I will keep it simple, please DONT choose this medical aid. They don't need our business. The staff dont understand the product, they misguide people and don't know what they talking about, they promise call backs, they don't want you to speak to their CEO, their service SUCKS!!! Please encourage people you know to move to Discovery!
Candice @ FNB sent our Title deed documents via a courier on the 5th of JUNE already, almost 5 weeks ago. The courier company cant find these documents despite a tracking number. Candice doesn't seem to be bothered at all because she is not selling her own property! We closing ALL our accounts with FNB- no body has time for pathetic service!
Last sunday I returned merchandise to the store and was assisted by Chris. He wasnt impressed when I started questioning him about the stores return policy. He got uptight, rude to the point where he would not spell out his surname, telling me \I can write it myself and figure it out". In Cape Town"
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