BH
Busi H
Active since Oct 2023
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Arrogant and dishonest customer service
I visited the store last week Tuesday for an eye test and new glasses as my ones broke. Was told I’d receive them on the Friday of the same week. This week on Tuesday, I gave them a call to find out where my glasses are, only then do they tell me that one of the lenses has cracked and will need to be fixed. I reminded the lady that it was them that put the time lines for delivery and failed. I had to do the follow up without them calling me to let me know of the delay. I need my glasses, had explained this when I went in for the eye test. I asked for a refund and miraculously my glasses were going to be ready the next day. I explained that I was not going to be around/available and had set my schedule around their time frames for delivery, asked for a refund to go consult another optometrist whose transparent, honest and delivers basic customer service. They refused. I contacted Customer care and they responded with an email saying they’re still going to find out what happened…they didn’t come back to me. Next thing, I get a message saying the claim has been processed. How arrogant that they’d go ahead and force this sale on me even when I asked for a refund. They don’t care about my experience but care for getting their money and moving on. I still want my refund so I can start the whole process again with another optometrist. I’ve been a customer of theirs for so many years and this is the treatment I get.
0 replies
3 months ago
Disappointed
I purchased stationary on 05 December 2025 choosing the option for it to be delivered at my Child’s school. The message I received from Waltons was that they’ll notify me once the stationary has been delivered. Yesterday I followed up with the school to find out if the stationary has arrived, they said orders made on December had arrived except for mine. I was referred to Waltons only to be told that I’ll only get my order delivered on 12 January 2026. I paid early and prepared for my Daughter to make sure her experience at her new school is seamless and stress free. Now I’m made out to be a disorganised Mom. Where will I get the time to mark stationary when I’m dealing with work commitments. I made the purchase early so I can utilise my time efficiently. I’m quite disappointed at this treatment especially with it being my first time dealing with Waltons. The assistants whom I’ve spoken to couldn’t help.
56 replies
23 months ago
No care after your loved one has passed away
When you lose a Parent who trusted a company with their money then same company treats you like dust. Been following up now for ever, have submitted everything yet no outcome. It’s been two years since I lost my Mom. When you call if they are not offline, they are promising to call back but nothing. Tell your Parents to rather keep their money under the mattress because these companies can’t be re**** on when it comes to delivering the promises made between them and your late Parents.
53 replies
23 months ago
Wish my late Mom invested with a different company
To all those that still have Parents and who’s Parents have their policies with Metropolitan…beg your Parents to find alternatives because this company will “respect” you while your Parents are still alive…let them die and they will show you flames. I’ve been submitting same documents for two years now since I lost my Mom and yet no finalisation. Phone cuts or dropped mid conversation, arrogant staff and being told “claim needs to be processed”.
53 replies
27 months ago
Shady OUTsurance
Cheap is really expensive. Was involved in a car accident, someone crashed into my rear bumper. OUTsurance first refused for me to take my car to BMW approved panel beater and said theirs were equally good. Ok cool, took my car in for replacement of bumper. When I called the panel beater to make follow up, they told me they were now repairing the bumper and no longer replacing it and the work is almost complete. I contacted OUTsurance to ask why was I not informed about the change and to ask for my acceptance as previously done when I signed up for the replacement of the bumper. The repair work cost way less than it could have been if replaced. How could they approve without notifying me. I was told to take it up with the panel beater. The repair costs were less than the excess I had to pay so essentially I paid for my own repairs and the insurance calls it excess. I wanted to be given the opportunity to take my car elsewhere since it was no longer a replacement and save my outbonus which I have since lost. Called them and all they do is throw legal terms my way and said they’ll get back to me after investigation. It’s been over a week and no one has come back to me. Looking for new insurance.
116 replies
30 months ago
Dishonest Kandua Pro
Hired a Pro, he came and did the work but the gate / motor still had problems. He keeps promising to come but doesn’t pitch. I’ve paid him already. This was the second time using him but this time around he’s decided to be dishonest.
131 replies
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)