WV
Wesleigh Z
Active since Aug 2010
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
Ongoing poor service and conflicting information from Discovery Health
I am fed up with Discovery Health. Every time I need information about my cover, I contact Discovery through Whatsapp or the call centre, and I receive conflicting answers from different consultants. This has been happening since the start of my membership, and it has reached a point where it is impossible to understand my benefits or rely on anything Discovery tells me. I raised this issue months ago. It took more than five months before I received a response from Cody-Allen Cass in the Executive Office, yet the core problem was never addressed. The pattern continues and it feels like Discovery simply does not care. This past week was another example. Two different consultants gave me completely different answers about my membership. I escalated it to Xolisa in Client Relations on Monday, 10 November 2025. She promised to contact me the next day with feedback. No call came. By Thursday I still had no feedback. I called Discovery again and was placed on hold for 30 minutes before the call dropped. I had to start over and waited another 22 minutes before finally speaking to Xolisa. Only then was I told that she did not call back on the agreed day because she had no feedback for me. This is unacceptable. When dealing with something as important as medical aid, I should be able to rely on clear information, reliable communication, and basic follow through. Instead, I am left with poor service, conflicting answers, and no accountability. To make matters worse, Discovery often posts the same generic response on HelloPeter complaints. “We’ve noted your concerns and we’re investigating” appears to be the standard reply to almost everyone. It does not address anything specific and gives no confidence that anything is actually being investigated. I am not looking for a copy and paste response. I want an explanation for why I keep receiving different information from different consultants, and what Discovery plans to do to fix this long-standing issue. I expect someone to follow up on the day they commit to, with real answers and real accountability.
486 replies
9 months ago
Incredible Service from Sipho Nhlapo at Impaq
After a very frustrating experience trying to get support from Impaq regarding my son's online schooling (with multiple dropped calls, long hold times, and no follow-through), I was finally connected with Sipho Nhlapo, and he completely turned things around. Sipho handled my call with professionalism, patience, and a truly outstanding attitude. I was already irritated and impatient after my previous attempts, but Sipho remained calm, helpful, and upbeat the entire time. He didn’t just pass me on to someone else. He made sure I was connected to the right people and personally followed up with me several times to check in and ensure everything was being handled correctly. His level of care, empathy, and dedication to solving the problem is something I don’t see often anymore. It’s rare to find someone who actually wants to help and goes out of their way to make sure the client feels heard and supported. Impaq and Optimi should be proud to have Sipho on their team. If every consultant approached customer service the way he does, the company would have nothing but five-star reviews. I sincerely hope he is recognised internally and encouraged to train others because what he offers is exactly what great customer service should look like. Thank you, Sipho. You made a massive difference.
56 replies
18 months ago
Beware: ********* Practices and Broken Promises at Serr Synergy
Serr Synergy is quick to take your money but doesn’t deliver on their promises. I paid in full for Phase 1 and Phase 2 of our B-BBEE process, but the work was never completed on their end. Now, they’re asking me to pay the entire amount again, despite not fulfilling the original agreement. Each person I spoke to during the process gave me a different answer, all aimed at selling their services, but none of these promises came to fruition. When questioned, they deny ever making these commitments. Attempts to get clarification have been frustrating, with no one answering questions or returning calls. Instead, Nadine only sends brief emails, stating her manager insists on payment again for the unfinished work. This experience has been not only unprofessional but exceptionally *********. Be careful when dealing with this company.
0 replies
27 months ago
******* with bad service
Very disappointed in Vox telecom. Your services (albeit non existent) is pathetic. 1. You did not process my monthly debit 2. When trying to make a payment in client zone, you system does not work (I have screenshots for you, as I have already advised you on this. 3. I did an EFT for my premium- I have sent this to you, your consultant still advised that she has forwarded this to the accounts department 4. I still have no service 5. I send a cancellation email, as you are not providing a service 6. You double debit my account without approval 7. It does not matter how many time I call Vox, as your call centre is useless, as I am transferred to a number that is not answered (after at least an hour on hold)
232 replies
35 months ago
Over 30 days, no delivery!!!!
I placed an online order on the 25th of April 2023 for delivery, i then received an email on the 27th April 2023 stating that my order has been handed to your courier partner. It is now the 31 May (Over a month), and yet i am still waiting. I have spoken to Phumza Gladile and Aubrey at your Woodmead store online dept, and yet both of them give constant conflicting information. I have been messed around for over a month now! I would like to know where my goods are, and why this happened.
106 replies
49 months ago
Cash Converters - George - Great service!
Such a great experience dealing with Tasha from Cash Converters in George. I am based is Jhb and saw a great deal on an item, i got in contact with Tasha, and in no time, my order is on its way! Fantastic service! Thank you Tasha
74 replies
50 months ago
LG Customer service is as BAD as their POOR quality products!
WOW LG, I was disappointed to find out the terrible quality of your products, this unfortunately happened only after I had purchased a R20 000 fridge, i was however so surprised to learn that your customer means as much to you as a 5cent coin on the floor. Empty promises, no follow up, no returning of calls or messages. WOW, you really have a "winning team". Congrats on the PATHETIC service! Not only does "TK" not return calls or messages, or sort out and issue that is now close to TWO months, his "manager" AMOS, who promised to call back and update me in an hour, still has not bothered 3 WEEKS later!
0 replies
50 months ago
Sharing of Medical Information
I am absolutely amazed at how Lancet will share your medical information with anyone, even without consent! Shocking!
74 replies
50 months ago
From Back Ache to Bliss
Upon having a bad experience with a purchasing a King Koil Bed from Dial a Bed, i am so very impressed with the way the situation was handled. Dial-a-bed, you have exceeded my expectations! A very big thank you to Basie and Pieter (Centurion Mall Branch) - You service has been amazing!
53 replies
50 months ago
Dial-a-Bad - Terrible Quality - Terrible Back Ache
I honestly feel you should re-brand as Dial-A-Bad. Your sales consultants instore are very friendly, however your stores are false advertising, as the beds in store, do not compare to the beds that are delivered. I went to your store and tested a King Koil Calla, and it was great, so i purchased it. The bed delivered was nothing like the one instore. I was told it will soften over time, and it would be the same. This did not happen at all. I then went to the store, and then had to pay in for an upgrade and delivery (again), for the King Koil Shasta, as in the store it was great. I am having the same issue once again. The bed is terrible compared to the one in store (like chalk and cheese). I have spent alot of money, and all i have got out of it is frustration and back ache. When chatting to your consultant, he advised i have not given it time to soften, and the beds instore are softer as hundred of people lay on them. Well doing simple maths, my wife and i sleep for around 8 hours a night, so over three months that is +-720 hours. When asking the consultant how many people come into the store per day he advised +-30 per day, i then asked how many of those 30 people lay on each bed, he advised about 5. I then asked how long the person would normally lay on the bed for, he advised 1 minute. Therefore, the King Koil Shasta and Calla bed are being used for +-5 minutes per day. Therefore your bed on the shop floor takes 144 days, to get to the same point that i have used the bed in three months, and it is no softer! Kindly advise how long i would need to suffer with terrible back ache to "soften a bed" that i have paid a lot of money for? My last bed was also purchased from Dial-a-bed and had no problems, but this is terrible, to the point where i am moving my ten year old bed back into my room. Very disappointed!
53 replies
Review Distribution
5 Star
7 (38.888888888888886%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (61.111111111111114%)