JH
JX H
Active since Jul 2011
15
Reviews
0
Industries
Reviews
15 reviews31 months ago
Absolute worst gap cover
Absolute worst gap cover. Have been paying them for a number of years, and every single claim we have now submitted has been rejected, even when similar claims were paid previously with Stratum. Stay far away people. Their claims site is **********- you need to re-enter your own credentials (name,surname,address, medical details, etc) every single time - there is no saved details.
131 replies
71 months ago
Best orthodontist in Northern Suburbs
Absolutely the best in the northern suburbs of Cape Town. I went to 4 others orthodontists asking quotes and not feeling comfortable until I found Dr Groenewald. Absolutely exceptional staff members, The experience that this practice brings, benefits all patients.
0 replies
121 months ago
No contingency plan when systems offline - no email reply. #NoCustomerService
<p>I visited Seattle Coffee Company and the systems were offline.</p> <p> </p> <p>Quite a queue and every single person was upset - they're part of the loyalty program and racking up points @ R30 a pop.</p> <p> </p> <p>What gets me is that there is no contingency plan whatsoever - this is a pretty crap way to start your day - being disappointed when you actually go for a pick me up for the day. A bigger problem is the lack of planning from Seattle coffee company who clearly somehow skipped this big issue at a board meeting - effectively giving customers a skip when it comes to service.</p> <p> </p> <p>I then thought well ok - let me email a picture of my proof of payment. Still waiting for reply.</p> <p> </p> <p>To recap : inability to plan ahead. inability to respond to a situation. no communication with customers.</p> <p> </p> <p>Bring on the competition - we deserve better in the morning! A business is about more than just the product - service is as important</p>
75 replies
121 months ago
Great service at Torrador Cape Gate
Just returned from a great experience at Torrador Cape Gate. Ordered the Rump steak and chips. The food was well prepared and the service was great. For some reason I never stopped at Torrador but after today we will become regulars. Thanks Keagan and staff!
0 replies
122 months ago
\Stocked\" item not there - hot air - no service"
I recently wanted to buy a Weber thermometer which was on sale.<br> <br> I checked online whether there is stock, and drove to Cape Gate.<br> <br> Upon arrival, there was no stock. I enquired about it- the stock controller said there has not been stock for weeks.<br> <br> I asked them to check on the system - there was 4 on the system. I waited a long time - but they could not find the stock.<br> <br> I asked them to phone me back when stock arrives - nobody phoned.<br> <br> I went back to the shop and the manager was busy - I asked him to phone me back - he did phone me back and basically said he wont find me a unit. I mentioned to him that many other Makros had this item in stock - but this was really too much effort for him. <br> <br> I then went back again to the manager - had to leave a message - also again same story - no he cant/wont get stock from other branches - he would phone me back.<br> <br> No phone calls - just really bad service.<br> <br> Wonder if I can somehow inform Walmart of this experience because this Makro manager really does not give a hoot about customer service.
75 replies
122 months ago
Help from manager saved the day
Im first to complain when there is a problem - but I know lots of people don't bother commenting when they actually get great service.<br> <br> I made a mistake with my online booking - it was quite a large booking that I did for a group of us - <br> and only realised the mistake when we were in the queue.<br> <br> To the manager who helped my out and saved the day- thank you so much.<br> <br> I know you guys have a lot to deal with - thanks for the great service.
75 replies
126 months ago
Failed Delivery 6 times - no reply -multi emails
SMS's received for my Order from TakeALot<br> <br> 1. Monday 30 November : Scheduled before 3pm today<br> 2. Monday 30 November: Re-scheduled before 5pm on Wed 30 Dec<br> 3. Monday 30 November: Re-scheduled before 5pm on Tues 1 Dec<br> 4. Tuesday 1 December: Re-scheduled before 3pm on Thu 3 Dec<br> 5. Friday 4 Dec : Re-scheduled before 3PM on Mon 7 Dec.<br> 6. Monday 7 December : Re-scheduled before 2pm on Tue 8 Dec<br> <br> At one stage they did not know how to handle my complaint and then claimed they phoned me and I didn't answer. After the phantom call time they claim, I still received SMS's stating that delivery was re-scheduled. Then when I phoned - the package was in limbo - if I had not phoned I would never have received my parcel. It would have lied there dormant somewhere at the warehouse.<br> <br> I have logged multiple queries and every time I am promised it will be delivered. Every time it does not get delivered and they have now started to ignore my emails.<br> <br> I have received a reference for my complaint and that is it - no further calls. I am not at a stage that I am<br> begging for my parcel. <br> <br> <br> This is pathetic TakeALot - how Naspers decided to put in R716m is beyond me .<br>
75 replies
127 months ago
Amazing help from Shelleigh
Its not often that one gets great service when it comes to optometry.<br> <br> Shelleigh from Luxottica- you are a star a million times over - after battling with my<br> frame to get someone to fix it - Shelleigh came through and sorted everything out in good time.<br> <br> I cannot thank her enough.<br> <br> With service like this , I will keep supporting the brand. Well done to the whole team.<br>
0 replies
128 months ago
After weeks of emailing, no attempt at reply
For weeks, I have been trying to get hold of anyone at Marltons regarding a query on a Furminator product.<br> <br> I have received \out of office"emails at certain times"
0 replies
130 months ago
Kids birthday party : Thando went extra mile
My son wanted to have a movie themed birthday party, and we chose Cape Gate as the venue.<br> <br> Thando was a superstar. She helped with all arrangements, including tickets, booking of seats,<br> arranging the selected snacks and cold drinks ahead of time - everything that took the hassle out of the event completely.<br> <br> Thank you so much Thando and the other helpful staff at Cape Gate, thanks to you it was a massive success!!
75 replies
Review Distribution
5 Star
6 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (46.666666666666664%)
1 Star
2 (13.333333333333334%)