CG
Claude G
Active since Jul 2011
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
A bad organisation apparently run by stupid children.
If only I had checked Hello Peter before I decided to go with Axxess, because then I would not have signed up with them; all the reviews I have subsequently read on Hello Peter about Axxess, are true, because I experienced them first-hand with this very bad company. Their support department is useless, seems to be run by a bunch of children who don't know *** is going on in the world, they ask the same questions over and over, takes them forever to resolve one's problem. Took them 3 months to transfer/activate my porting request. They can't do debit order, although they request you sign suitable docs for such in the beginning. I thought Webafrica was the champion useless company, now I find they have an equal. This company should get a zero rating for service, and I would consequently recommend them only to my enemies.
0 replies
12 months ago
Beware WebAfrica: they charge hidden cancellation fee of R999
A very bad experience with this ISP. Their back-up customer service is almost non-existent, their quality of service was inconsistent (regularly providing up/download rates under what was contracted for), and took nearly 6 months to port my land-line over to them. So, I finally had enough and cancelled. Lo and behold, only then do they inform me that I will be charged a cancellation fee of R999. When I search the Web for this warning, I cannot find anything. I query this with them, they disagree and send me a link which they claim advises about this charge; when I follow the link, it is very ambiguous on the subject, talking about 'might' charge, and then only if you're with Vumatel, continues about possibly levying 'claw back' fees if one cancels within 12 months of signing up, while I was with them for over 2 years. All in all a very bad experience with them. Let this be a warning to prospective Webafrica customers who are thinking of signing up with them: you will be sorry in the end. And a request to Hellopeter: you guys should redesign your ratings section so that it incorporates a rating of '0', because that's really what Webafrica deserves.
0 replies
15 months ago
FNB, Worst Bank Ever
Firstly, I recommend that Hello Peter adjust their ratings facility to include '0', because that's what FNB should be rated as. My story: I've been with this bank for 30 years, and can honestly tell you from experience, that this is a bank for well-heeled people who don't need help from time to time. But my specific problem which I am airing here is firstly about their utterly useless Secure Chat facility which is so useless, it appears that the system is designed and run by a bunch of kids who haven't even been to 1st Grade of the schooling system. Their System Design and management of same is also useless; if you attempt to reach out to this bank via this platform, be warned that you will spend many frustrating hours, days or weeks in getting any resolution, like what happened to me. I honestly cannot understand what the purpose of this platform is; I believe that rather than make clients' interaction easier with this bank, it motivates them to take their patronage elsewhere. Specifically on this complaint, in Dec/Jan I spent a frustrating, entire week, on trying to stop a donation debit order due to the affected organisation, DEARSA, having experienced malfeasance in their administration, so I just do not wish to be associated with them anymore. I was not able to stop this Dr Order on the FNB app, thus my reaching out through their Secure Chat platform. After a week I received an email from FNB that the Dr Order has been storpped. This turned out to be a lie, but I only became aware of it last week, nearly 4 months later and quite by accident. This time I reached out via their website's 'Complaints' facility, and received a reply via email in which they state that they cannot stop the Dr Order, and in the next paragraph state that they will stop the debit order for 6 months? Doubles peak that doesn't make sense. The email continues by instructing me to reach out to the organisation I had the contract with; I keep on explaining to them that I have made numerous attempts to get hold of DEARSA without success, but they don't seem to understand. I also requested that they repay my Dr Orders deducted since the time they assured me they were storpped, but they refused to. The bottom line is that this is my money, I tell them who to pay and equally, who not to pay; the 'contract' in question (which I've explained to them on numerous previous occasions, is a volantary donation), is a matter between the organisation and myself, none of their business; but they have decided that they will decide whether I will pay or not. This policy is entirely unacceptable. In conclusion, the problematic organisation in question, DEARSA, has not responded to any of my communication attempts, hardly a surprise, given what's been happening in their organisation regarding alleged impropriety by their founding member, Rob Hutchinson. So, a heads up on this organisation as well: they will be perfectly able to find you when soliciting a donation, but you cannot find them to stop your donation. And should you be an FNB client, you're doubly doomed
2 replies
15 months ago
Discovery Insure Shocking Service
We had a mishap while traveling from JHB to CT on 6th March 2025, launched a claim, and it was an absolute nightmare experience from the outset, in dealing with Discovery Insure, getting out claim finalised. 20 Days and still not finalised. First, it took them painstaking ages to understand that our car was now in roadworthy, thus the problem had to be sorted urgently; we struggled endlessly to get an appointment with their Assessors, and they even had an Assessment Centre call us from Johannesburg to book us, although we were not due to be back in Jhb for another 2 weeks, which they just continually failed to grasp. Eventually got an appointment in CT, and the assessor from Netasses missed a very important fact of the accident, resulting in many frustrating emails back and forth to get it clarified. Communication was found to be shocking; we were receiving a number of emails claiming they tried to contact us, though our phones never rang at any time, all this while we had our phones next to us at all times and not set to 'silent'. Then the emails back and forth, everytime from a different agent, so continuity of situation was non-existent.
3 replies
20 months ago
BlueChem and Vuilders Warehouse
Bought the BlueChem Turboflo 1.1 kw pool pump a few years ago, and it has performed well. The shaft seal has now broken, and the only people who silly spares for BlueChem pool products are Builders Warehiuse, because of an exclusity deal; Builders however, cannot supply the seal, because it is not a stock item. My issue is: how can Builders sell an expensive product like this, which is subjected to wear and tear during its normal course of operation, and then dies not carry any distress for it? So, prospective poll pump buyers, do not buy such items from Builders Warehouse, because you'll eventually find yourself in the same predicament as me, needing a low cost dose part, but instead you'll be forced into having to buy a new machine for 15 times the price. To Builders Warebouse: how you have degenerated into a 3rd - world company, outrageously expensive, and no stock of engen the most basic products.
1 reply
31 months ago
Webafrica's extremely badf service and communication
I'm having an extremely bad experience with Webafrica’s voip service. In mid October 2023, I decided to move from Afrihost Pure VOIP, also for reasons of poor quality service; with Afrihost, I could make but not receive calls, causing me missed calls, thereby loss of business). Webafrica’s support and quality of service however, is considerably worse, being run mostly by their ‘Willie the Bot’, because this bot is just as useless as their poorly trained live ‘agents’, who send you back and forth from one to the other, not knowing their jobs. They have a Whatsapp line for support, which is so useless, one can sit for days (in my case, for weeks) struggling to get my landline porting issue resolved; they have not been able to do so, despite offering the service. In frustration, I wrote to support@webafrica.co.za and complaints@webafrica.co.za, but also got no reply. Back in March when I switched my fibre account to them, it involved a simple switch-over, something that should’ve taken less than half an hour; they couldn’t handle that properly either, resulting in nearly a day’s lost connectivity for me. So to the potential customer looking for Internet and VOIP services, be warned; Webafrica have proven to be like kids trying to operate in a grownup’s world. Of course, I am now actively searching for a new Internet Service Provider, so that I can cancel all my business ASAP with Webafrica.
0 replies
69 months ago
Vodacom's dismal service delivery
Cannot understand how this company has managed to stay in business for so long with their dismal customer service. Am wondering if they have not been taken over by the South African Government, because they are so bad at providing service. Wrote a review on them, they replied to the review with their standard reply, something to the effect that they will be in touch. I replied that I will be waiting, with the expectation that they won't reply. And so it has been - days after that response, they have not replied. I wonder if Vodacom's parent company is aware of their dismal service delivery record.
0 replies
69 months ago
Vodacom Cancellations and service
Vodacom Fibre has proven for my purposes to be a very poor choice; the service is unreliable, often uselessly slow and week-end of 3 October 2020, out of action for almost 24 hours. The call centre service is equally bad, leading mostly to frustration and no solution. The router they use is useless, because it allows almost no control to the user to control what goes on with it, so you can't lock family members out, for example. Under the circumstances, Vodacom has not delivered their side of the contract, i.e. performance, thereby having created the desire in me to cancel. Yet, if the customer now wishes to cancel because of VODACOM's non-performance, they would still charge you an arm and leg to get out of it, when their non-performance is the cause of the desire to cancel. This is highway robbery, and the kind of thing ICASA should be policing, yet ICASA has not weighed in on these unfair contracts, of which all ISPs in South Africa seem to be guilty of. ICASA's probably sleeping, as usual. How long have they been sitting with the process of issueing new spectrum? And still haven't finalised it. We are cursed, living in a country of non-performing government institutions. I challenge ICASA to show South African data customers some worthy service, by responding to this review. And VODACOM, talk to me about a fuss-free termination of my fibre contract. If you do it right, I might choose to stay with you, rather migrating to wireless, because fibre (at least from them, anyway) is not all it's cracked up to be.
4 replies
73 months ago
Dell for me for life – a review of appreciation
I bought an XPS 15 a while ago. Out of the box, it did not behave like I expected. I had many problems with it; HDMI did not deliver signal, the speaker was distorting, the wifi was intermittent. I sat with this for a while until I decided to place a service call. Now, days later, my XPS is working like it should. But this is not the subject of my review; the subject of my review is about Dell’s superlative, highly efficient and satisfying way they went about sorting my problem. For my call, I was connected with Dell service agent Sindu CK in India. Despite my agiitation, she was cool, calm, friendly, soothing and apologetic. She immediately set me at ease, and proceeded to operate. She took over my laptop remotely and did various tests. During these, she was able to assess my problem accurately. She booked an on-site service call for me, and 2 days later, their brilliant South African techy, Sifiso, was at my door. He proceeded to replace all the parts he brought with him. We powered up and voila, it all worked again. Then Sifiso communicated telephonically with his US office to provide an early verbal report-back. I have found Dell to make good products, which is why this is my 2nd XPS laptop. But as humans we are pre-programmed to make mistakes, therefore now and then, a dud will slip through in any industry; that’s a given. But how we go about dealing with those mistakes is of paramount importance, and what separates the professionals from the wannabes. In all my years of dealing with various companies in terms of requiring service, I have never come across a company that did it so lightning fast and so well, as Dell. So to the Dell Computer Company: as a customer, I say a BIG THANKYOU to you, and know that you have a customer for life.
0 replies
76 months ago
Rain Mobile deliverss drought instead of rain
Misrepresented their marketing information. Performance dismal over the week-end, nothing better than 56k modem. Support unavailable, they do not reply. Customer payment set up in their favour so that it is difficult for the customer to suspend their service and associated payment. A huge disappointment, they don't deliver what they claim.
0 replies
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5 Star
1 (9.090909090909092%)
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10 (90.9090909090909%)