BP
Bonginkosi P
Active since Mar 2011
31
Reviews
0
Industries
Reviews
31 reviews1 month ago
Bad TAT
They have no sense of urgency and see no need to escalation
53 replies
1 month ago
Bad service wrong package
Good day, Kindly asssit with cancellation of this plan. The advisor (Tshidi Mafafo) gave me the incorrect package not what we had discussed. I wanted a plan that has 3 months and agreed to it thereafter receiving documents, i got something different. Your urgently assistance in this regard will be highly appreciated. Now, she telling me to call client service as she cant cancel the incorrect package given. Regards Thaps
53 replies
7 months ago
Bad after care service Alberton Netcare
customer.service@netcare.co.za Taylor Downs • Taylor.Downs@netcare.co.za Alberton Netcare The staff was good and Drs while mum was admitted. Issue is refusal of getting the eletirical script as s given on the summary of care. I have emailed the above people and they are not willing to assist. Mum got discharged and now its difficult to be given the script for us to get medication at the closest pharmacy. Since 19 Sep till this day no one has responded but their claims are getting paid by my medical aid.
265 replies
9 months ago
Poor Service on WhatsApp team
Im getting frustrated with no help from your Whatsapp team. My DS its now disconnected again, i cant keep up like this, pls fix your issues. Your system messed up my billing and now no one is willing to assist. The reversal was bot done as was promised. I was on call for more then an hour on Sunday.
0 replies
10 months ago
iDirect cash back paid to wrong account
I changed my banking details last year November and ABSA also switched my debit orders. Sadly now,I'm been interrogated about an old account which they made a mistake of keeping and paid my cash back on it. That error has nothing to do with me as I had been paying my debit orders through Absa cheque account from last year. I just need my Idirect cash reward's paid into my account which you debting. I can't be delayed my cash back based on une negligence of an employee as the customer. I cant wait 60 days for what is due to me. Furthermore, I had to send Bank statement showing that the money was not paid. Their complaints department its just a messthere's no proper feedback is provided.
392 replies
10 months ago
Cash back not paid as promised.
Good day, I'm failing to get my refund for my cash back from ABSA indirect company. I'm told it was paid yet nothing is showing on my absa cheque account furthermore they requested my bank statement as proof. The same account number they are debting for my car insurance was not refunded. I have been calling doing inquires. Only today got to understand that money was paid but not showing in my account.
280 replies
121 months ago
I have never felt so embarrassed due to the bank fault. Taking my money
I have logged cases with your Fraud department on the 16th April 2016. I have escalated the matter but the seems to be technical issues on the background. The bank that, I trust with my money. Still haven’t contacted me with the resolution except been told that the merchant banked the money late. How can, I do 5 transitions on the same store and one transaction doesn’t not get posted in time, I got my update that money went. How do you explain to me a transaction done on the 22 nd March to be pasted on the 16th April 2016? This to me doesn’t not sound right and your departments are slow in getting back to me regarding the matter. I just want to know, where is my safety with my money? My R2100.00 got missing and make me look like a fool and so embarrassed, when was told there no money in your account. My card was blacked by fraud and was never told that there will be r130.00 replacement charged. My card was taken to the wrong branch without my permission Jabulani Mall, later when doing follow up- I was told because the 1st card when there also the second. What is really happening?
0 replies
122 months ago
Emails are ignored
Good day Nonto,<br> Kindly confirm when will the credit of the cancellation will be processed and paid into my account (R660.00).<br> I have already given you my bank details are requested Saturday morning. Your assistance in this regard will be highly appreciated. <br>
75 replies
122 months ago
Proof of the russell hobbs kettle
Hi,<br> <br> I bought russell hobbs iron and kitchen scissor last week (31-03-2016 total invoice R299.95 time 16h06, I paid using a debit card). I lost the invoice and I am asking for reprint in case, I have a problem with the item. <br>
75 replies
122 months ago
I must hold for her to take another call
Hi,<br> <br> I called your shop asking for assistance of the proof of the machine, I bought last week (31-03-2016 total invoice R4,132.27- time 18h11 cash R3000 difference by debit card). I was then told to visit the store and explain myself which, I find so unprofessional. I gave the lady (Palesa Ngwenya) the amount and other items which were included. Kindly assist me with the matter, I can't drive to Vaal to explain that. <br>
0 replies
Review Distribution
5 Star
1 (3.225806451612903%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
24 (77.41935483870968%)
1 Star
6 (19.35483870967742%)