ED
ELE D
Active since Dec 2023
21
Reviews
0
Industries
Reviews
21 reviews1 month ago
Delayed Refund Complaint – Jet Trade Route - 6 months
I am highly disappointed with the poor service received from Jet at Trade Route regarding my refund. In December, I purchased a pair of shoes from the store and later returned them. I was advised that my refund would reflect in my account within 7 working days. However, until today, I have still not received my money. I followed up with the store, and they requested my bank account confirmation, which I provided. A complaint was then logged, and I later received feedback stating that the issue was supposedly with my bank and not Jet. I contacted my bank, and they confirmed that the uncleared amount had already been uplifted. I then went back to Jet and informed them accordingly, expecting the refund to finally be processed. Unfortunately, till today there has been no refund and no proper resolution. This matter has dragged on for far too long, and I am frustrated by the lack of accountability and assistance. I would appreciate urgent intervention and immediate processing of my refund.
0 replies
1 month ago
Complaint About Poor Service – Innocent (Foschini Randfontein)
I would like to raise a complaint about the service I received from a salesman named Innocent at Foschini in Randfontein. I have found him to be very impatient when assisting customers over the phone. Whenever I try to ask questions, he rushes the call and seems eager to hang up instead of helping properly. His tone comes across as rude and dismissive. What is more concerning is that when I pointed out his behaviour, he did not take it seriously and responded as if it didn’t matter. This kind of service is unacceptable and does not reflect well on your brand. I would appreciate it if this matter could be addressed so that customers can receive respectful and professional service.
0 replies
1 month ago
Exceptional Service Recognition for Gladys – Foschini Kalahari Mall Upington
I need to take a moment to recognise the outstanding service I received from Gladys at Foschini Kalahari Mall Upington. From the very first phone call, she went above and beyond patient, professional and genuinely willing to help. She didn’t just assist me once, she stayed consistent all the way until the day I make my purchase. That level of dedication is rare. Gladys made me feel valued and completely comfortable throughout the entire process. Because of her my experience was not just good but it was exceptional. Please acknowledge her for the incredible work she’s doing. She truly represents your brand in the best possible way. ⭐
0 replies
2 months ago
Exceptional Customer Service – Nomonde & Bongiwe
Hi ERA Rosebank team 🌸 I just wanted to take a moment to compliment the amazing service I received in-store on Saturday the 4th of April by Nomonde and Bongiwe truly went above and beyond their service was more than expected. They were both so friendly, helpful and professional and they made my shopping experience really enjoyable. You have absolute gems in your team! Keep up the great work ✨ coming back soon for more😊
0 replies
4 months ago
Urgent
Good day, I am extremely disappointed with the service I have received regarding my order 852835195 and I need this matter resolved today. Yesterday, I contacted RAM Courier and was advised by one of their staff members that the delivery address was captured incorrectly. She confirmed that she corrected it and assured me that my parcel would be delivered today. This morning at approximately 08:15, I called RAM Courier again and spoke to Nthabiseng, who also confirmed that my parcel would be delivered today. After receiving no delivery confirmation, I called again around 11:30. I then spoke to Fayaaz who advised very abruptly and without properly listening to my query that my parcel would only be delivered on Monday. He repeatedly stated that the address was captured incorrectly by Steve Madden. Due to his attitude, I requested to speak to a team leader and was transferred to Vhulondo. Unfortunately this conversation was unhelpful and I was again informed that I will not receive my parcel today. What makes this situation even more frustrating is that my order was packed by a store only 15 minutes away from me yet delivery has become a major issue due to incorrect address capturing. This experience has been extremely disappointing. I strongly feel that customers should have the option to choose their preferred courier when shopping online. I urgently request that this matter be escalated and that my parcel be delivered today as previously promised. I look forward to your immediate assistance
1 reply
5 months ago
Outstanding Refund
I returned a pair of shoes on the 26th of December and was informed that the refund would be processed back to the bank card used for the original purchase. An approved refund receipt was issued to me on the same date as confirmation of this transaction. To date, no refund has reflected in my bank account. This delay is unacceptable, as a reasonable amount of time has already passed since the refund was approved. I request immediate confirmation of: • The status of the refund, and • The exact date the funds will reflect in my account.
1 reply
5 months ago
Stokvel Card
I would like to suggest an idea that I believe would be highly appreciated by many of your loyal customers. Some retailers, such as SPAR, offer a service where customers (especially stokvels) can make deposits and receive a printed confirmation or card linked to their savings. This makes budgeting, transparency, and group savings much easier to manage. It would be greatly appreciated if Checkers could consider introducing a similar stokvel card or customer deposit facility. This would support community savings initiatives and further strengthen customer loyalty to the Checkers brand. Thank you for always striving to serve your customers better. I hope this suggestion will be considered.
0 replies
6 months ago
Bad Bad Bad Bad Bad Service😡
I am writing to express my frustration regarding my parcel which was scheduled for delivery yesterday and never arrived. An attempt was made to deliver on Saturday even though it is not a business day and as a result the parcel was not received. I then arranged a new delivery date for 2 December 2025 but the parcel was still not delivered. I called RAM and even emailed the manager Rethabile and was informed that delivery could only be attempted again today with no specific time guaranteed. This is extremely inconvenient as I urgently needed the parcel today. I am leaving town and any further delay will cause significant problems. I specifically requested that RAM prioritise this delivery but when I called again this morning at 08:00 I was advised that my parcel is still at the warehouse with no indication whatsoever that it will be delivered today. This lack of communication, accountability, and urgency is unacceptable. I am requesting immediate assistance and a clear resolution to this ongoing issue.
1 reply
9 months ago
Bad Service
Good day I would like to express my dissatisfaction with a recent experience I encountered with your parcel collection service. Regrettably, the driver assigned to collect my parcel at clicks Meyersdal seems like he/she did not arrive or collect parcels Wednesday and yesterday because I dropped off the parcel on Wednesday around 10am . This unforeseen delay caused considerable inconvenience, as I had made specific arrangements to ensure the smooth execution of this collection. The impact of this disruption on my plans has been significant and quite frustrating. I fully understand that unexpected circumstances can arise however timely communication and adherence to schedules are crucial components of maintaining customer trust and satisfaction. As a loyal customer who relies on your service for prompt deliveries and collections I would greatly appreciate your urgent attention to this matter. I look forward to your prompt response and an effective resolution. P.S. I would appreciate any updates regarding the possibility of rescheduling the collection at your earliest convenience
0 replies
11 months ago
Bad Service
last week I had unfortunate experience with @home the Glen. I had called to inquire about a kettle that I’ve been interested in, and a staff member named Lebogang took my contact information, promising to call me back. After two hours without a call, I decided to reach out again. During this second call I spoke with a guy named Jeff. Unfortunately, I found his demeanor to be quite rude. He transferred my call, and when I was unable to reach Lebogang, he became irritated and when I tried to address my concerns, he offered to give me her personal number without her consent, which I believe is unprofessional behavior. To make matters worse, I still did not receive a call back from Lebogang, despite my efforts to follow up. I am disappointed with the level of service I received and felt compelled to share my experience. I hope this feedback can be used to improve customer interactions in the future.
0 replies
Review Distribution
5 Star
6 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (71.42857142857143%)