DS
Deon S
Active since Aug 2010
9
Reviews
0
Industries
Reviews
9 reviews10 months ago
Struggling with cancelling of membership
My mother-in-law has been residing with us and has been attempting to cancel her membership with Holiday Club since February 2025. Due to a recent operation, she was unable to manage the process independently, but she did speak directly with Valene from Holiday Club, as she is the account holder. During that conversation, which took place before the end of February, Valene confirmed that the membership had been successfully cancelled. Valene also mentioned that a weekend getaway booked earlier in the year would still be honoured, and that my mother-in-law would receive an additional 11 points. Furthermore, she was informed that Holiday Club owed her R3,500. However, following the weekend away, my mother-in-law was unexpectedly advised that she is now liable for the cost of the trip. At no point was she informed that she needed to reconfirm the booking—this had always been handled online without issue in the past. She is now being held responsible for an R8,000 payment, which she is unable to afford. The original reason for cancelling the membership was financial hardship, and unfortunately, Valene has not been responsive or helpful in resolving the matter. It appears that the cancellation process is being unnecessarily prolonged, potentially to continue collecting monthly payments, which my mother-in-law simply cannot sustain.
0 replies
47 months ago
No delivery from Puredier for T shirts ordered.
My wife bought t shirts from Puredier on 12 May 2022. After numerous whatsapp messages and emails, she has not received any feedback at all. We have used this site to order previously and the service was fast and efficient. I am not sure what the hold up is, but the fact that there is no reply on any platform is very unprofessional. Hopefully this will get attention.
0 replies
52 months ago
Hosmed merging with Sizwe was the worst idea.
Since the take over from Hosmed, the service has been appalling. I have a doctors account of R2500 of chronic medicine that has not been paid. I have called the call centre number, and actually got through to a person. I was advised that when the merger happened some of the documents were not received from Hosmed. I then gave all the chronic medicine information again, and I was advised that the scripts can be submitted again. This morning I received a mail, and once again it was not paid. I will never in my life advise someone to take up this medical aid. The worst part is that when Hosmed was part of medscheme, I never has these problems. You cannot through to a call centre agent, and then when you send an email to the queries department, you don't receive any feedback. I am sick and tired of this, and it has only been about 4 months since the take over.
531 replies
54 months ago
Star Solar system scam
Previously known as BrightSun solar, these are the biggest cons in the world. Took 15800 from me and send me a used stolen battery from cellphone towers. Stay far far away from them Website https://starsolar.co.za/
0 replies
54 months ago
Fibre line not released
I cancelled my fibre line with Vox telecom in September to be switched of 31 October 2021 and the line to be released. On 01 October 2021 my line was deactivated and after almost half a day, I managed to sort it out by calling Evotel myself. On 01 November 2021 the services was terminated, but the line never released. On 02 November 2021 I started calling Vox at 08:30am and after being sent from pillar to post the whole time, some person then moved my date to 01 December 2021. Now it is such a struggle with Vox, and Evotel is just waiting for a ticket to be logged, and this does not seem to happen It is 12pm and still no joy. I would not suggest Vox as a service provider at all, and if the line is set for release 01 December 2021 they can carry the cost of the line for the month. Thank goodness I am leaving
106 replies
94 months ago
VAT increase
In April 2018 the vat was increased with 1% and affected us all, but when Vodacom debited my account in June, I had the shock of my life. My bill usually comes to roughly R900.00 per month, but the invoice for May was R 1020.00. When contacting Vodacom customer care, they informed me that it is the VAT increase, and after a huge debate, the call centre agent said that it is 2 of my packages that increased with R 45.00 each. She then said that I should not worry, as I received 150 MB of data extra. I went to a Vodacom shop to advise the person that I do not want the extra data, and still want to know why I am paying more. A service query was logged on 28 June 2018 and I was not contacted by anyone to explain. Today 16 July 2018 I want to another Vodacom shop and they advised that all the smart S packages was increased together with the VAT increase (Very convenient). I was also informed that not all the clients were informed of this, and I feel they should have given us an option for this. This data will be wasted every month as it is for my grandmother and my wife that do not use all this data. I really don’t want it. I know that R 90.00 is not a lot, but with everything else that went up I don’t want to pay this extra amount.
159 replies
122 months ago
Router trouble
I had a neotel system installed at my house. Since 2 days later i had problems with the router. It keeps dropping the devices. The technician came to my house, and keyed in the DNS settings which the installer forgot to do. From there on we had better internet connectivity, but still the router keeps dropping. The technician checked the router, and even tried 2 other Zyxel routers, but it does the same. My friend has the same router as me, and he has endless problems. I want Neotel to bring me another router (Not a zyxel), or I will be forced to cancel the contract. I will go to the Ombudsman if it is necessary.
0 replies
122 months ago
Broken router
I had neotel installed on the 5th of April. Since then I had issues with the router not connecting my devices via the Lan and my wifi drops a lot. The call centre logged a call, but to date no one has contacted me. It is so frustrating, and it seems that no one cares
75 replies
127 months ago
slow internet
Since Saturday my Iburst has been half the speed. I cannot stream anything anymore. I have a 2 meg modem and only have 1 meg speed. After the 2 times I contacted the call centre, they keep on telling me, it is a problem, and they are working on it. I also use it to work from home, and cannot access my emails or do anything. It's like there is no urgency to fix this problem for them.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)