OM
Onesimus M
Active since Nov 2010
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Escalated Formal Complaint: SATM Error, MoMo Voucher Loop and No Resolution After 5+ Days
I am writing to escalate a formal complaint regarding a failed SATM transaction involving Nedbank and a MoMo-issued voucher, which remains unresolved after more than five (5) days, with no meaningful communication or accountability from either party. The issue began when a Nedbank ATM returned a SATM system error. I was advised that the funds had been returned; however, no money reflected in my account. I was then instructed to provision a voucher via MoMo linked to the same transaction. That voucher could not be cashed out due to a system error and was never redeemed. Despite the voucher never being used, the funds were not reversed. I am now stuck in a loop where: Nedbank indicates the money was returned, MoMo reflects an unredeemed voucher caused by a system failure, and I, the customer, am left without funds, answers, or resolution. It has now been more than five days. No one has proactively communicated with me. I am the one constantly following up, while the money remains missing. This situation creates the perception of a systemic failure that resembles a “smart ****ming” loop, where responsibility is passed between a bank and a telecom platform while the customer bears the loss. If banks and telecom platforms can lose customer funds through system errors without timely correction or communication, it raises serious concerns about consumer protection and trust in these systems. I am formally requesting: A joint investigation between Nedbank and MoMo into the failed SATM transaction and voucher provisioning. Written confirmation that the voucher was never redeemed. Immediate reversal or reimbur*****t of the missing funds. A written explanation addressing the contradictory statements that the funds were “returned” while no funds are reflected. Clear communication on how this matter will be resolved and prevented in future. Should this matter not be resolved urgently, I will escalate the complaint to the Banking Ombudsman South Africa, ICASA, and any other relevant regulatory bodies, as this prolonged failure and lack of communication are unacceptable. I expect immediate written feedback and resolution.
0 replies
3 months ago
MTN MoMo Voucher Gone in 60sec
I would like to log a formal complaint regarding an unresolved MTN MoMo and Nedbank transaction that has resulted in a loss of funds and no effective customer support. I made a payment using an MTN MoMo voucher linked to my Nedbank account. The transaction failed, and when I contacted Nedbank, they confirmed that the voucher transaction was cancelled and the funds were successfully reversed back to MTN MoMo. However, despite this confirmation: - The reversed amount has not reflected in my MTN MoMo wallet - My MoMo account balance remains zero - There is no accessible MTN MoMo support number to resolve this issue - I am being sent back and forth between Nedbank and MTN without accountability Nedbank has clearly stated that the funds are no longer with them and were returned to MTN MoMo. MTN MoMo, on the other hand, has provided no direct support channel or resolution, leaving me stuck with missing money and no assistance. This has caused significant frustration and inconvenience. I am requesting: 1. Immediate investigation by MTN MoMo 2. Proof of where the reversed funds are currently held 3. A clear resolution timeline 4. Improvement in MoMo customer support accessibility I am hoping Hello Peter can assist in escalating this matter so that MTN MoMo takes responsibility and resolves the issue promptly. Kind regards, O
56 replies
4 months ago
Unjustified Closure of My Business Account
I am writing to formally express my dissatisfaction and deep concern regarding the abrupt closure of my business account over an outstanding balance of approximately R100, which had only been outstanding for a matter of days. This type of action is disproportionate, operationally disruptive, and damaging to my business. What makes this matter more concerning is the pattern I and other business owners have observed, where accounts are quickly closed and escalated to legal channels, creating unnecessary legal fees and administrative pressure instead of reasonable client resolution. This approach raises serious questions about customer treatment, risk management ethics, and whether the objective is service recovery or the creation of billable legal processes. As a business owner, I have worked with multiple financial institutions, and none operate with such aggressive, premature escalation over minor, short-term balances. The impact of your actions includes reputational damage, operational paralysis, and unnecessary distress. On my birthday
159 replies
5 months ago
ABSA Bank: A True Partner in My Financial Comeback
I would love to express my appreciation to ABSA Bank for believing in me, even when my credit score was low. They provided me with an account that truly suits my needs and supports my financial journey. ABSA didn’t just give me a banking account—they gave me hope and motivation to rebuild my credit life. Today, I’m proud to say ABSA has outshined many other banks I’ve worked with. Their trust and innovation have helped me grow, and I’ll always be grateful for the opportunity they gave me to rise again. mara wena FNB le tlo go chabela la Mmalakia one day
71 replies
6 months ago
Urgent Complaint – Missing R2***** Transaction via PaySharp (Payment to ABSA Not Received)
I’m writing this letter out of deep frustration and disappointment. On 31 October 2025 at 06:47, I made a payment of R2,990 from my Capitec account to my ABSA account through PaySharp. The transaction went through on my side — the money left my Capitec account — but it never reached the destination. Since that moment, it has been completely stuck, and I’ve been left in the dark. Month-end is already a heavy time for many of us — we have responsibilities, bills, and people depending on us. Losing money during this time is not just an inconvenience; it shakes the very trust that we place in the banking system. What hurts the most is the silence. No update, no SMS, no email, no follow-up — nothing. It feels like shouting into a void while my hard-earned money hangs in limbo. We come from being victims of digital ***** before, and that makes this situation even heavier. Every delay feels like a wound reopening. I trusted Capitec to handle my funds safely, and I expected that if anything went wrong, your systems or your people would step in to help. Instead, I’ve been met with silence. I’m asking — with both urgency and sincerity — for someone to take ownership of this issue. Please trace this payment and return my funds or ensure it reaches its intended ABSA destination. I also request an immediate written update on the progress of this investigation. I hope Capitec understands the emotional and financial weight of what this situation causes — the anxiety, the helplessness, the feeling of being ignored by a system we trust with our livelihoods. Please treat this matter as urgent and respond within 1 hour
142 replies
10 months ago
Unjust Closure of My Business Account
I am writing to express my deep frustration and disappointment regarding the sudden and unjust closure of my business account due to one month of inactivity. This heavy-handed approach is not only unreasonable but actively hostile to small business owners like myself who face the natural ebb and flow of entrepreneurship. What infuriates me further is the hypocrisy in your process: No Warning, No Grace Period – Other banks allow months of inactivity before taking action, recognizing that business cash flow fluctuates. Yet FNB rushes to shut accounts, pushing entrepreneurs toward unnecessary hardship. Forced Branch Visits in a Cashless Era – You demand I visit a branch to deposit funds to "reactivate" the account, yet your branches have no tills—only ATMs. How is this logical? This feels like a deliberate barrier to force accounts into closure, so you can escalate matters to lawyers and extract fees. Prioritizing Personal Over Business Clients – It’s clear FNB favors personal accounts, leaving business customers—the backbone of the economy—to navigate punitive policies designed to fail us. This is not "customer service." This is sabotage. I demand: Immediate reinstatement of my account without penalties. A written explanation for this policy, especially why FNB refuses to align with industry standards (e.g., 3–6 months inactivity before closure). Compensation for the time, stress, and potential lost opportunities caused by your actions. If this is not resolved within 7 days, I will escalate this to the Banking Ombudsman, social media, and small business advocacy groups. Your policies are strangling entrepreneurs while claiming to support them. I will not be silenced while my livelihood is threatened by bureaucracy.
159 replies
15 months ago
URGENT: Unacceptable Service & Lack of Support After Payment of R2,100
I am writing to express my deep dissatisfaction with the service I have received after paying R2,100 and upgrading to the RainOne package. What was supposed to be an upgrade to improve my connectivity has turned into a frustrating and costly experience. Since upgrading five days ago, my service has not worked at all. Despite the payment being processed and your team advising me to take this "better" package, my router remains unable to connect. I have tried every means to resolve this issue, including troubleshooting on my end, but it has been impossible to get the service I paid for. To make matters worse, your lack of proactive customer support has added insult to injury. I had to go out of my way to contact your team when it should be your responsibility to ensure your customers receive the service they’ve paid for. It is evident that customer care and satisfaction are not priorities for your company. As a business owner, reliable connectivity is essential for me. I am unable to send important media files to my clients because I have no data. My livelihood depends on having a working internet connection, and your inability to deliver on your promises is not only unprofessional but is also costing me time, money, and reputation. I demand immediate action on the following: Resolve the connectivity issue with my RainOne package immediately so I can resume my work without further delays. Compensate me for the inconvenience caused by this disruption and your poor service delivery. Clarify how you plan to ensure this will not happen again. If I do not receive a resolution within 48 hours, I will be forced to escalate this matter to regulatory bodies, public platforms, and other relevant channels. I hope this can be resolved amicably and promptly. I look forward to your urgent response. Yours sincerely, Onesimus Malatji
53 replies
17 months ago
"DMC7 Unfairly Blacklisted for MTN clients
Dear Sir/Madam, I am writing to dispute the unfair listing of my name on the ITC by your company, DMC7, for an alleged debt owed to MTN. I have never entered into any financial agreement with DMC7 and do not recognize the debt amount of R3400 that has been attributed to me. I have been receiving numerous calls from DMC7 claiming to be debt collectors for MTN. Despite my requests for written correspondence via email to verify the legitimacy of the debt, I have not received any communication from your company. Moreover, I have refused to provide personal information such as my ID or date of birth over the phone due to concerns about potential ****s. I would like to clarify that while I do have an account with MTN, I have been making regular payments to another company for services rendered. It is therefore unjust and unwarranted for DMC7 to blacklist me without providing sufficient evidence or documentation to support their claim. I am requesting that DMC7 immediately remove my name from the ITC database and provide me with the necessary details and proof of the alleged debt. I am prepared to cooperate in resolving this matter in a fair and transparent manner. I trust that you will investigate this issue promptly and take the necessary steps to rectify the error. Your cooperation in this matter is greatly appreciated. Yours sincerely, Onesimus
0 replies
26 months ago
3 Years of Silence: Vodacom's Betrayal in the Face of Sim Card *****0
**Title: 3 Years of Silence: Vodacom's Betrayal in the Face of Sim Card ******* --- I come to you with a heavy heart and a story of betrayal. Three years ago, a dear client of mine fell victim to sim card *****. Despite reporting the incident to Vodacom and involving the South African police, justice remains elusive. Imagine, your personal information, your emails, your life, all accessed by someone else through a *****ulent sim card swap. This nightmare became a reality for my client, who has tirelessly sought resolution for three agonizing years. Vodacom, entrusted with safeguarding their customers' data, failed miserably. Not only did they allow the sim card to fall into the wrong hands, but they also failed to take meaningful action to rectify the situation. Meanwhile, my client has been left in limbo, her personal information still accessible to an unknown entity. This is not just about one individual; it's about the trust we place in telecom companies to protect our privacy and security. It's about accountability and justice for those who have been wronged. We cannot stay silent any longer. It's time to demand answers from Vodacom. It's time for them to take responsibility for their negligence and provide a satisfactory resolution to this egregious breach of trust. Join me in spreading the word and holding Vodacom accountable. Share this post, raise your voice, and let's ensure that justice is served.
0 replies
31 months ago
Dealing with Debt Cession: Unfami**** Claims After Car Repossession by WesBank
It has been 8 years since WesBank repossessed my car in 2015. Recently, a company has been demanding that I pay them R20k, stating it's a shortfall from my repossessed car. Initially, I comp**** and made the payment. However, given the prevalence of *****s and ****s in today's world, I subsequently requested an official statement from them showing the outstanding amount, preferably with the WesBank logo for authenticity. This company, Shackleton Proprietary Limited (Registration number: 2007/011690/07), informed me that they had purchased my debt from WesBank. I am unsure if such transactions are legal in this country. Moreover, they are charging interest on this amount, despite the fact that I never entered into any agreement with them; my original contract was with WesBank. They have sent messages threatening action. Although I lost the car in 2015, they assert that I had signed something with WesBank that makes me liable.
262 replies
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