Active since Aug 2010
Utterly pathetic and useless, every single month my service gets cut despite payment being made and then it takes a week to reconnect it. I am so disgusted by the lack of service from this company that I wouldn’t recommend it to the devil!!!
I am extremely frustrated with the service I am receiving from Rain, every single month my service gets cut even though I paid before the time. The service centre is null and void and I keep getting asked the same generic questions. Can someone please resolve this issue ASAP.
Since I have had this product I have been extremely unsatisfied. Every month there is a billing problem and it takes days to resolve even after payment was done.
I have traveled significantly for the company I work for and I can say hands down that the Bon Hotel in Richards Bay is the best hotel I’ve ever stayed in. The staff are amazing and just overall the best experience one could have.
I moved into our new home beginning April this year and recived my fires electrical bill which was approxomately R1700. As the following months progressed my bill almost tripiled xto the amount where I couldn't keep up and also to add nothing had changed in my household with regards to appliences. We cook with gas and I have a geyser timer which I have set to twice daily for an hour at a time and also we have continous load shedding which technically counter act the usage. Last month I was unable to pay the full amount on my bill (R4766,16) due to the fact I have numerous overheads which need to be taken care of, there after my power was cut two days before I recived my salary only to to told I would need to pay R830 connection fee ontop of the R1400 I still owed. With a lot of back and forth I managed to have my power restored NOT by impact personelle but the CARE TAKER of the complet (DOES NOT WORK FOR IMPACT) so my question is does the R830 go to the CARE TAKER or IMPACT? I then proceeded to contact Impact regarding this (Sandra Calitz) and was completley brushed off, I requested that the R830 be added to my current account to assist with the shortfalll only to be ignored. Today I recived a wopping surprise when I recived my monthly bill, an additional charge of R3510.00 INCREASE DEPOSIT which I have no idea of and no explanation was given as to why this was added. this now brings my bill way over R7000 for the month of December where I have only used R1371.91 of POWER!!!!!!!!!! Can SOMEONE PLEASE EXPLAIN TO ME HOW THIS IS ALLOWED?????????????????????????? I am requesting to speak to a manager and not to SANDRA to have this issue resolved immideately.
Today I am a happy client I received my new fleet from Consolidated Auto. A very special thanks to Mike for his exceptional customer service one of the best experiences I have ever had!!!!!!!
I have paid off this account six years ago but it’s still appearing as a monthly expense on my FNB account. I have called 1000 times only to listen to terrible music, my patience is growing thin.
Once again I’m faced with an account I’m unaware of could someone please assist I don’t have any Vodacom contracts. 3H1.10703646
Absolutely the best service I have ever had from an insurance company EVER! They were constantly in contact with all the details in order and extremely professional thank you OUTsurance for your amazing service I will be with you forever!
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