RB
Richard B
Active since Sep 2010
27
Reviews
0
Industries
Reviews
27 reviews16 months ago
FNB still don't want you to have a house...still...
So I'm in the process of trying (emphasis thank you very much FNB on TRYING to buy a house). FNB reported three missed payments that impact my credit rating and ability to get a bond (that in following up they acknowledged was incorrect...and AFTER having to file a HelloPeter report assured me that they would correct this...aaaand months later...and follow up to the same person that assured me it would be fixed...nothing. The three months in question still reflect as missed...so the question is FNB, how many more HelloPeter reports will I have to post until you honour your word...which you've broken over and over and over again...and it was your mistake to start with?
56 replies
17 months ago
FNB couldn't really care if you have a house or not
FNB assured me that they would update my credit rating...five months later it's now stopping me purchasing a house, because they couldn't be bothered...no replies, no answers...
142 replies
18 months ago
Have you also been harassed by MBD day and night with their facts wrong?
At what point does a legal practice cross the line and enter the realm of harassment? Is it when they make unsolicited contact every day and sometimes multiple times a day? Is it when they bother you during meetings simply doing your job or over weekends when with family and friends. Or how about when the very reason they claim to be phoning...is null and void? That the debt they claim is outstanding in fact isn't? Only...they would rather keep harassing you...chasing some commission, than going back to their handlers First National Bank and actually querying the fault? (Which FNB has acknowledged is a mistake, they did this...with a simple phonecall). Or do MBD make profit on the number of contact they make...regardless of whether the person is ACTUALLY at fault or not? Pretty shameful if you ask me, which is why the matter will now be taken to the Legal Practice Council...because you would rather harass me day and night than to simply ask your client FNB to confirm what I've already told you every time you phone, that there is no debt.
177 replies
18 months ago
First National *****-Up...
What do you do when the only two accounts you ever had with FNB are paid up, when they've issued a letter of settlement, and yet four months later you're being harrassed every day, sometimes multiple times a day in meetings and on weekends by their debt collectors (who have also been shown the letter of settlement) for a debt you don't owe? And who refuse to take the matter up with FNB who pointed them in my direction. What do you do when FNB acknowledge the mistake on their part (by recorded telephone - reference number available), and then do nothing to rectify it because they just couldn't be bothered...as it's not affecting them. What do you do - when you can't buy a house because your credit rating hasn't been updated for a debt you don't owe by a bank you've banked with for 27 years... Countless emails, countless phone calls and FNB still couldn't care...
124 replies
20 months ago
NDA should stand for NOT DOING ANYTHING
NDA...it stands for Not Doing Anything...as in deleting my number, despite the countless times I have on recorded conversation asked them to, and in blatant and flagrant breach of the CPA. So my question is this, is your call centre bored? Have you guys conducted some sort of employee care day or tried brightening up the place with a few 'there is no I in team' posters or for the love of all that is good - something? Because having to tell one of your consultants EVERY TIME they phone to remove me from the system, only for them to slam the phone down...and then to do it again? Well, they just earned you a 1 star rating...go thank them really.
53 replies
23 months ago
Checkers Xtra Savings Xtra Ready to Fire an Employee for Incorrect Cash Up?
So this is my experience, and flag it if it sounds strange. 10 days ago I'm at Checkers Hilton and I swipe the savings card that I had on me. I happened to have my ex-partners savings card on me and she phoned me confused because she was getting calls from Hilton Checkers about an issue. I finally received a call from Checkers Hilton telling me that the cashier had accidentally given too much change and that I needed to pay this back. I was told that failing to make payment would result in the employee being fired which I'm fairly sure if it's a first incident would be against the Basic Conditions of Employment Act? told them that I had no issue with making payment (I had no idea I'd received more change than I was meant to as I was talking with a friend at the time) but could they please send me their Checkers confirmed banking details of which I am yet to receive. My question is this though, is a local branch allowed to use the personal information on the savings programme to contact customers in such a way and can you tell a customer that the employee will be fired otherwise for a first offence?
0 replies
35 months ago
The Courier Guy is apparently out of data...can anyone hotspot them???
So apparently The Courier Guy are out of data...if anyone can help them or point them to a free WiFi hotspot I'll buy you a beer. Not only are they blissfully unaware of where or how to parasite off some free WiFi...they're also totally unaware of Section 65 of the Consumer Protection Act (CPA). You see, I could tell you that they broke a clearly FRAGILE marked and sufficiently packaged item and I could tell you that they couldn't have been bothered to even refund the shipping (nevermind the cost of the actual damaged item) but you probably wouldn't care - after all, you're probably here because you've just had a similar experience (nie my hol nie, nie my **** nie!) What I can tell you then is to check out this link and to tackle TCG in terms of the CPA..I might be one complain and they might be ignoring me (or they ACTUALLY are out of data!)...but if we all tackle them..well...they might just grow up: https://www.702.co.za/articles/454159/cry-able-or-liable-who-has-to-pay-if-your-package-arrives-damaged
0 replies
48 months ago
The Only thing Aaramex deliver on Time is Disappointment...
Aramex...Ara-missed their own deadlines...on the Pick n' Pay website they boldly claim 'delivery the following business day to main centres by 5pm (for parcels dropped before 3pm the day before)'...yaaaah...so I guess Cape Town isn't a main centre in your map book or your driver hooked a left at Pofadder? I'm all for bold claims...you should see my Tinder profile...but okes...you guys are gaslighting me here...leading me along and then just not rocking up...please okes...next time I'll swipe left... Do me a favour guys...
0 replies
48 months ago
If you want service...take a flare gun...
My partner and I stopped off at Bellezar...now bear in mind, the restaurant was half full, not packed, not seething with holiday makers...half full. We found a table and waited for our order to be taken...for a long, long, long time. Eventually I got up, walked over to a waitress who was with (I assume a manager) and had to ask if I could give them my order - there was no apology or recognition of the role reversal that traditionally at a restaurant someone takes your order...this was lost on them. We then waited for the drinks...this again took forever so I'll save you the additional 'long, long' longs' but I was able to count each and every ship out at sea...about four hundred times (there were 35). By this stage we were worried that if we were to order a meal we might be safest looking at the breakfast menu for the following day given how long things took, so...after waiting and waiting we got up, I found a waitress who also appeared to be counting the ships and presumably manager (doing the same) and asked for the bill...they looked at each other with a look that was so unsure I'm not all that convinced they even knew they worked there...and then one hustled off to ferret one out... Thereafter what appeared to be a manager came through and processed the payment and I made a point of casually just letting them know that they kind of dropping a lot of ***** on the whole concept of serving customers side and the response was just an awkward 'have a nice day'...no acknowledgment at all of the appalling service...so if you need some alone time, somewhere you're guaranteed not to be bothered - not even by the waiter then this is it!
0 replies
48 months ago
Pick n' Pay and Aramex 'Store to Door' - Hiding the Price Increases
So imagine buying something for an advertised price...only to be told on purchasing it - that the instructions required for it to operate are an additional charge. Some might say that such practice is disingenuous or otherwise counter, (at the very least the spirit of) the Consumer Protection Act. And yet...when you purchase an Aramax 'Store to Door' pack from Pick n' Pay for R99.00 - the waybill (which can't cost more than a rand or two to print) is an ADDITIONAL R20.00 (or more than 20% of the asking price for the bag...and no...before you ask - they won't accept a handwritten substitute). Someone on their marketing team clearly thought that treating the customer as an idiot was rather quite intelligent, you can imagine them congratulating themselves on ingeniously hiding a product price increase of more than 20% (while still managing to 'hold on' to the price point they've promoted for years) by simply parceling out the most necessary part and then charging 20% more for it. Now, while I appreciate that Pick n' Pay doesn't in fact OWN Aramex...this is something they find themselves bipartisan to by virtue of their allowing it to happen under their watch. And yes...while their is a mobile-based form users can use for free as well as an app - one has to ask how many consumers then have the time to jump through this technological hoop, or given their surreptitious approach to their customers to date - is this something Aramex and Pick n' Pay are counting on?
134 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (18.51851851851852%)
1 Star
21 (77.77777777777777%)