EM
emily M
Active since Feb 2024
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Nando's bad service
I am extremely disappointed with the service I received from Nando's Corlett. I purchased a full chicken and specifically asked for it to be cut into 8 pieces. However, when I received my order, it only had 7 pieces instead of 8. A full chicken should be properly portioned, and this is not what I paid for. When I contacted the store to resolve the issue, I was told that they are “not getting a driver,” which means they are not willing to correct their mistake or assist me further. I find this unacceptable. The mistake was made on their side, yet I am the one inconvenienced. This shows a lack of accountability and poor customer service. I would appreciate this matter being resolved urgently and proper quality control measures being put in place to prevent this from happening to other customers. I look forward to feedback and a proper resolution.
53 replies
2 months ago
Unexplained Increase in MTN WiFi Contract Charges
I took out a WiFi contract with MTN and agreed to pay R290 per month. After only two months, they stopped debiting R290 and started debiting R510 instead. How is it possible for a contract price to change after just two months? Customers should be careful — the MTN router/WiFi contract is a rip-off.
0 replies
4 months ago
Not Good for clients
They can't offer WiFi to their clients 🤔🥺 we are told they can't connect us
0 replies
7 months ago
Poor Service and Stale Meals – Never Again!
Three weeks ago, I bought a Rock My Soul meal and received stale, salty chicken instead of what I ordered. I logged a complaint on Chicken Licken’s website but never got a response. Today (Order #3091), I bought another Rock My Soul meal and specifically asked for a leg, thigh, and full wing. I was told wings are not available, refused the side breast offered, but still received two side breasts and a leg that didn’t look fresh. I had to drive back from Hyde Park to Kramerville to sort it out, wasting my time and money. This is unacceptable and shows a lack of value for customers, especially drive-thru clients who trust they’ll receive the correct order. I am very disappointed and can no longer recommend Chicken Licken. I expect an apology, an explanation, and proper corrective action.
0 replies
9 months ago
Feedback on Service from Agent Lonelo
Dear Alexandra Forbes Financial Services, I am writing to share my recent experience with your customer service team. On 22 August 2025, I contacted your office between 15:47 and 16:00 and spoke with a representative named Lonelo. Unfortunately, I found his demeanor to be unhelpful and dismissive. Despite my polite request for assistance, he chose to hang up on me, which I found quite concerning. This behavior is particularly troubling as it could negatively impact customers who may not have the means to call back, such as elderly individuals. Fortunately, I later spoke with Kamogelo, who provided excellent service and was willing to assist me. I appreciate her professionalism and support. I believe it is crucial for customer service representatives to demonstrate patience and a commitment to helping all clients. I will be sharing this feedback to ensure that others are aware of my experience. Thank you for your attention to this matter.
53 replies
12 months ago
Bad service
I claimed and released my investment on the 17th April 2025 specifically to cover funeral expenses today. I contacted FNB Funeral *****ba for assistance, but she refused to help and hung up on me when I asked to speak to a supervisor. Investment treasure is also not available how am I supposed to pay for the funeral. This has caused immense stress during an already difficult time. I was forced to delay the funeral due to this issue which is completely unacceptable. Your service has failed me when I needed it most. Please escalate this complaint immediately to the appropriate department. I expect urgent resolution and feedback.
58 replies
15 months ago
Capfin is bad new
It is essential to exercise caution when dealing with Capfin, as my recent experience has been quite troubling. On January 18th, I made a payment of R1630, while my account balance was R1622. I submitted proof of this payment on January 20th, yet my account was only updated yesterday, reflecting a balance of R -7.04. Subsequently, I requested a paid-up letter, only to be informed that I still owed money. To my astonishment, the app displayed an outstanding amount of R76.13. Upon contacting customer service for clarification, I was told that my payment did not cover the interest because I had not requested the settlement amount. However, the app clearly indicated that interest and fees were included in the total owed. After requesting the settlement letter, I was informed that the outstanding balance was R103.64, which was a significant increase from the previous amounts of R -7.04 and R76.13. This experience has led me to believe that Capfin may be operating in a deceptive manner, and despite my repeated requests for the settlement letter, I have yet to receive it.
106 replies
17 months ago
I want my Refund
Payjoy promised to refund me my R210 I have received it when I try to communicate with them agent are not responding
56 replies
17 months ago
I choose a wrong bank
I sent an email to credit@discovery.bank on Saturday to contest their decision regarding the refusal to increase my credit limit. As of today, I have yet to receive any response from Discovery. This situation leads me to question whether this is the standard of service that Discovery provides to its clients.
56 replies
17 months ago
Absa is an inadequate banking institution
On October 4, 2024, I submitted a request via email to Absa for the closure of my account. Regrettably, Absa decided against closing the account, which led to numerous calls regarding the outstanding overdraft resulting from an unpaid debit. I lodged a complaint almost a month ago ,just last week i received a response demanding payment of R1040 within 24 hours. It is concerning that Absa took nearly two months to address this issue, yet they now expect me to settle the account within a mere 24 hours. I consider this to be an unfair business practice, and I have come to view Absa as a subpar banking institution.
56 replies
Review Distribution
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1 Star
17 (100%)