RD
RD D
Active since May 2011
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Pathetic Pick n Pay
I am writing about the unacceptable handling of my PnP asap order placed for delivery at 08:00 on Saturday. The order value was R940. I placed the order the night before to ensure timely delivery. On the morning of delivery, I received a call from the driver stating that he was at my gate. This was incorrect — the driver was not present. I waited outside for approximately five minutes, after which the order was automatically cancelled online without any verification or further attempt to deliver. What followed was extremely disappointing: I was informed that the refund would take five working days, which, due to it being a Saturday, effectively means a seven-day wait. I contacted ASAP customer care three times, and each call was dropped. I went in person to the La Lucia Pick n Pay store (where my orders usually originate). While staff attempted to assist, they confirmed that no one — neither in-store nor at call-centre level — had the authority to release the items, issue an immediate refund, or offer any form of temporary credit. Every interaction resulted in the same scripted response: “wait five working days,” with no empathy or consideration for the circumstances. This situation has caused real financial hardship. I did not have additional funds available to make a replacement purchase, meaning I was left without essential groceries due to an error that was entirely outside of my control. What is most concerning is not just the error itself, but the complete lack of accountability, compassion, and escalation authority. A driver’s incorrect claim resulted in an automatic cancellation, yet there was no mechanism in place to fairly resolve the issue for the customer. I have been extremely disappointed by this experience and the lack of customer care shown.
56 replies
2 months ago
Failed to refund as promised
<div>I purchased tickets online for the T20 cricket match for 28 December which was cancelled due to rain. Refunds were promised. To date I have not received mine despite numerous emails and attempts to call Ticketpro. I have not received a response nor my refund!</div>
271 replies
8 months ago
Ongoing Issues with Premium Increase
This year, I noted a 27% increase in my premiums, which I have been trying to address for the past two months. After contacting Discovery, I was redirected to FGRO Red. Since then, I have made numerous calls to discuss the increase and to initiate the cancellation of my policy. Unfortunately, I have been met with repeated delays and no resolution. I have been advised that Sandile is the only person who can assist with my request, including that of cancellation. However, he is consistently unavailable—reportedly always on lunch or another call—and despite multiple promises, he has not returned a single call. This lack of responsiveness is unacceptable, especially considering the urgency and the financial impact of the premium increase. This has been one of the worst customer service experiences I’ve ever encountered.
1 reply
9 months ago
Urgent Complaint Regarding Unresolved Premium Increase & Neglected 3rd Party Claim
It has now been three weeks since I first raised a query regarding an unannounced 27% increase in my premium, and to date, I have received no formal response. Despite being told on two separate occasions that someone would revert within two days, no follow-up has occurred. Additionally, I am extremely dissatisfied with how Discovery Legal has handled a third-party claim I submitted over two months ago. Despite providing all required evidence, I was informed the case would be closed simply because "we’ve had no response from the third party." This is unacceptable and raises serious concerns about the level of service provided. As a loyal client holding three Diamond-status products with Discovery, I find this level of negligence and lack of accountability both unprofessional and deeply disappointing. It has led me to lose confidence in Discovery’s ability to act in the best interest of its clients. Unless these matters are resolved swiftly and satisfactorily, I will have no choice but to escalate my complaint through formal regulatory channels and reconsider my relationship with Discovery. I also will strongly discourage others from making the same mistake of placing their trust in your service. I expect a comprehensive response and action on both issues within 5 working days.
212 replies
9 months ago
Extremely Disappointed with Discovery Insure’s Handling of 3rd Party Claim
I’ve been a loyal Discovery Insure client, but my recent experience has left me incredibly disappointed. A truck from Umbuso Wamaqadi Investments (currently operating under a state tender) abruptly cut into my lane, forcing me to brake. Large stones, bigger than golf *****, were ejected from the truck, damaging my car's bonnet and windscreen. When I managed to pull over and confront the driver, he was uncooperative and defensive. I also noted that the truck’s licence had expired. Despite providing all the necessary information, Discovery Insure made just one attempt to contact the third party and, after receiving no response, closed the case. That was it. No further follow-up, no escalation, and no real effort to recover the claim—even though the third party was clearly negligent. To make matters worse, Discovery increased my premium by 27% for a claim that wasn’t my fault. I now feel like I’m being penalized twice—first by the reckless actions of a third party, and then by my own insurer who failed to protect my interests. This experience has really shaken my trust in Discovery Insure. I expected a lot more persistence and support—especially when the evidence was so clear. Extremely disappointed.
333 replies
15 months ago
Poor service and refund process
I purchased a pair of Nike shoes from the official Nike website in December and returned them in early January due to sizing and poor fit. However, I have yet to receive the refund to my account. Despite my attempts to contact Nike, I have encountered issues with undelivered emails and have been unable to get a response. This experience has been very disappointing, and I am extremely dissatisfied with the level of customer service provided.
0 replies
17 months ago
DO NOT PURCHASE FROM SCOIN! Impossible retrieving your coins!
I purchased coins from Scoin La Lucia in 2010 and was advised to keep them in their safekeeping at no charge. Recently, I contacted the Gateway branch and was told that someone would reach out to me. After a week with no contact, I called again and was informed that I would receive an email with documents to complete. I submitted the required documents on November 4 in response to an email from documents@safegold.co.za, but received no feedback. I followed up with another email on November 8, again with no response. On November 14, I reached out to Scoin/SafeGold and learned that the person responsible for that email address has been away for the past two months, and it hasn't been monitored. However, the representative I spoke with was able to access the emails and assured me that she would forward my documents to management, promising a response by next Tuesday, November 19. You said: re-write ChatGPT said: ChatGPT I purchased coins from Scoin La Lucia in 2010 and was advised to keep them in their safekeeping at no charge. Recently, I contacted the Gateway branch and was told that someone would get back to me. After a week with no response, I called again and learned that I would receive an email with documents to complete. I submitted the documents on November 4 in response to an email from documents@safegold.co.za, but have not received any feedback. I followed up with another email on November 8, again with no reply. On November 14, I contacted Scoin/SafeGold and was informed that the person responsible for that email address has been unavailable for the past two months, and the inbox hasn't been monitored. The representative I spoke with was able to access my emails and assured me that she would forward my documents to management, promising a response by next Tuesday, November 19. It has been a frustrating few weeks trying to get in touch with Scoin/SafeGold. It feels almost impossible to retrieve my coins from them.
71 replies
19 months ago
0 star rating Kitchen Studio
Recently did a small kitchen with the company, everything looked fine at face value, however, there were many short cuts. Firstly 2 cupboards are blocked of and unusable with shelving that had not supports (design related, and should have been better advised), secondly brute stone tops not sealed properly and later resealed with different colours all round (as admitted by their staff), and thirdly arrogant staff members, including a director Dinesh Maharaj (who stated "don't worry, we'll sort it out). Do not be fooled by the glamorous studio! After service is appalling.
0 replies
20 months ago
Unable to access
No access all day to the AF online site!
106 replies
25 months ago
High five to Takealot
I've been online shopping for over 15 years. Takealot has been the most efficient in delivery and communication. The product description is exact. What you pay for is what you get. The few returns I've had have been seamless. Highly recommend this platform for almost anything you need
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)