GI
Graham I
Active since Oct 2010
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Shocking service and no communication .
Hi there .. I’m posting here out of desperation. I have been given the run around for over 10 days now regarding a canvas order. You do not respond to my emails, you do not answer your phone… I have purchased from you over 10 times already.. and this time I’m experiencing complete and utter incompetence.. I placed an order for AO canvases to be printed. Four days later, I was told that the order number I gave has been used. On my profile online, it says the order is still unfulfilled. Which I do not understand. I then responded to the email providing them with a new order number And asking whether they can use the We transfer that I have done. I still have not gotten answer. I eventually phoned after many attempts as it tells you to be patient and then the line goes dead. I was then told you please send the order through again via we transfer with the new order number. I now get a reply from Melissa Hendricks saying that the designers are waiting for my order and quotes and order number that I have not provided you guys with. This is now 10 days later and I’m no closer to when I started. i’ve been trying for the last hour to phone put on hold and then get cut off. Incompetence at its worst. What is the client supposed to do if they’re not getting emails dealing with a problem and not answering the phone for such a large company the service is shocking . I’ve asked that a manager phoned me, but to no avail. Please can a manager phone me regarding my order…
0 replies
17 months ago
Overcharge and then don’t refund….
I did an online purchase with Makro. The amount was deducted from my card and a few days later when I received it there items missing. The driver said he would sort it out. Nothing… I then received a new invoice via email with the new adjusted amount. My credit card has not been reversed for the different in price. I have phoned 3 times and each time they tell me accounts have not processed it yet and I must be patient….. why do I have to fight with Makro for my own money due to me…. I eventually got a reference number .. but still no refund….for-the balance…. This is completely unacceptable…..
183 replies
24 months ago
Shocking service and attitude from Clicks pharmacy Constantia Emporium
I have just returned from your branch at Emporium Constantia. I get my medication there every month. Today however I experienced really bad service and attitude. The pharmacy was really busy, so I took a number and quickly did my shopping. I returned to still wait for another 10 minutes, which I understand as they were busy. I took a self medicine ticket, as I wanted an OTC and had a script. When my number was finally called the assistant Asandi, was so rude and told me I need to take a script number instead. I had already waited well over 20 minutes in total and was annoyed that she now wanted me to do another number, but I wanted both OTC and a script… I asked her if she was not able to process scripts, but she said she was so I didn’t see the problem. She continued to be rude and unprofessional I eventually told her I was annoyed and took my script. I simply left your pharmacy feeling that this is not how a regular customer should be treated. I a now debating whether I should every get my medicine from Clicks again. Clicks number 0200606088864
0 replies
44 months ago
Best service and amazing quality
Have done a few orders on Canvas & More. Really easy to send images and they keep you posted. The quality and service is great. I have even been to the factory to collect and they were so professional. Will definitely only use them
0 replies
59 months ago
No points awarded and impossible to get hold of.
I have not received any gym points for June. I asked at Virgin active and was told the systems were down. I have tried to got hold of Vitality but this proves impossible. Please can Discovery Vitality contact me regarding my vitality points. Why is it impossible to get hold of a human voice on Discovery Vitality.
0 replies
68 months ago
Location restricted LTE router
I have just purchased a LTE router and Mtn LTE package. I have now just received the router and been informed that it is location locked, for my current address only. I just spent R1000 on an LTE router as it's supposed to be portable, plug in and play. Why would I possibly buy a LTE router if it's not portable when I can get free installation fiber at my that address ( for 12 months) No where did it state the the LTE router is not portable and location locked. I have been on the phone for a long time and still have to joy. This is not acceptable.
0 replies
80 months ago
impossible to Authorize my Credit card for travel.
I have been trying for a few hours to get my FNB credit card authorised for overseas travel. Been on hold for 26 minutes, and then told its the wrong department, was put through to another wrong department, and then cut off. Went into bank and after 30 minutes of waiting was still not helped. why is this simple task so hard to do.... impossible to find secure chat on your app... its keep going round in circles.... diners card did my request in less than 5 minutes....
210 replies
96 months ago
SIM card catch 22 situation
I have been trying to get a new SIM card from FNB for the last week. This is proving to be a real challenge. I first tried using my online banking. the system either refuses to accept my cell phone number, as you have created two separate boxes for a cell phone number.I tired all the options or it simply gives a ERROR and a Ref number, with a contact number. I was told to then go to the SEA Point branch to get a sim card. Well after 15 minutes of FNB trying to find out if the actually had any Nano sims cards I was told they do not, and I must apply online. One would think getting a FNB sim card is a simple task, especially as Im right next to FNB bank. Please can someone from FNB please get me a prepaid Sim card for my phone . ref: 7II6NSRI
53 replies
100 months ago
Paying Insurance for Nothing
I have been with Dial Direct for many years. In 2014 I was unhappy about the increase in premiums, and was told that I could put all my portable possessions from specified to unspecified. I followed Dial directs advice and did that. That mean I had R33 000 unspecified, and was told I have to specify my phone. (all my items were specified before then). I have just moved premises and simply instructed Dial Direct to change my Risk address. They proceeded to double my insurance, stating its a higher risk address, (now in a 24 security building as opposed to a ground floor flat with no alarm. They then simply removed all my unspecified possessions which Dial Direct have increased in value to now been R43 000.00 . When I phoned and complained I was told they would rectify it. I was then informed that my unspecified possessions were actually not insured for their replacement value but only less than R5500, per item. This is after I have been paying for this since 2014, and they increased it yearly. So for the last few years I have been paying for possessions that actually were not insured. I am extremely unhappy with Dial Direct and the fact they they increased these premiums yearly under false pretenses. Dial Direct needs to come to the party or loose a client of 7 years.
105 replies
105 months ago
Theft from car
I took my car to Toyota Culemborg for a service. Received the dreaded call to say there are things wrong with car, as one has come to expect. then received a call at 14h00 to say my car is ready and I can collect it. I told the person I finish work at 16h30 and would be the re by 17h00. I was then told they close at 16h00 . How is any working person meant to get there before 16h00, and worse not to be told when bringing your car in for the service. Your website says under hours, service center closes at 17h30. Then when driving your car back to work you discover all your parking money coins in your ashtray and your chewing gum has been stolen... Now I know its only chewing gum and R30 in small change, but its my small change... and I should not have to even remove chewing gum from my car... This is completely unacceptable.... Yes you got a sign saying remove your valuables, but REALLY , do your staff really have to steal ....... Its so not acceptable..... Wont be taking my car back to your Toyota again....
0 replies
Review Distribution
5 Star
3 (15%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (35%)
1 Star
10 (50%)