GK
George K
Active since Apr 2024
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Appreciation for Exceptional Assistance
I would like to take a moment to express our gratitude towards Susan ****man for her outstanding assistance with my mother's Bonitas/Bondcap policy. My mother, who is 81 years old, faced an issue regarding her medical coverage, and Susan dedicated significant time and effort to resolve it. Susan not only helped her secure the appropriate medical cover but also guided her through the Discovery application process. Her commitment to ensuring that all aspects of the issue were addressed was truly commendable. We sincerely appreciate Susan's dedication and professionalism. It is refreshing to work with someone who is so passionate about their role and genuinely cares for their clients. Thank you, Susan, for your exceptional support!
56 replies
10 months ago
No response from Pick n Pay
I have emailed Pick n Pay and included all their available support email contacts, and I received an automatic reply and a ticket number 1878255, but nobody from Pick n Pay has responded since 2 July 2025. I logged a complaint regarding a pricing issue. Pick n Pay at Ferndale on Republic sold their Gourmet Greek Yogurt Low Fat 1kg at R52.00(the product was not on special) about two weeks ago, and on Tuesday, 1 July, the same product sold for R89.99.
53 replies
10 months ago
Incorrect amount debited from account - no action from Bonitas
I reached out to Bonitas to address an alarming issue regarding an incorrect debit amount that was deducted from my mother’s account. Despite her efforts to contact them through emails and phone calls to the call center, she received no assistance or acknowledgment. I took the initiative to formally submit our concerns regarding the Boncap Plan in writing, clearly outlining the nature of our complaint. The only response we received was a vague assurance that they would escalate the matter to the accounts department. Now, two weeks have passed without any communication, feedback, or refund, which is quite disheartening. Therefore, we feel compelled to escalate this issue by lodging a formal complaint with the Council of Medical Schemes.
53 replies
11 months ago
Substandard product quality and poor customer service
I purchased a box of Parmalat full cream milk on May 27 from a Pick n Pay store. When I opened the first carton and poured the milk into my coffee, I noticed white particles floating in it. I stirred the cup several times, but the particles did not dissolve. I then shook the carton, hoping the particles would mix in, but this only made the situation worse. When I poured the milk out, it had a greyish, sludge-like consistency. I wrote an email to Lactalis, providing them with the invoice, pictures of the white particles, and a photo of the expiry date. Eventually, I received a call asking me a hundred questions, and I was informed that someone would collect the Parmalat milk from me. However, there was no mention of a replacement product. I missed a call from the person who was supposed to collect the product, and when I tried to return the call, it went unanswered. I also sent an SMS but did not receive a reply. I then emailed Lactalis again to inform them that I was unable to reach the courier who needed to collect the defective product; I still received no response. This has been the worst customer service I have ever experienced from a supplier or manufacturer.
0 replies
11 months ago
Leak of personal information and breach of security
I logged a ***** case with Standard Bank regarding an unauthorized payment that was charged to my account. I have been waiting for several days for an update on their investigation, but all I have received so far is an automated response indicating that the case is being investigated. Two days ago, I received a call from someone claiming to be from Standard Bank regarding my reported ***** case. While the number was recognizable, the caller ID displayed as Imperial Containers. When I asked the person why the number appeared as Imperial Containers, the call was abruptly disconnected. I redialed the number, but my call went unanswered. After several attempts to contact them, I finally tried calling from a different number, and this time, the call was answered. The lady on the line greeted me by saying, "Welcome to Standard Bank." I suspect there has been a breach of my personal information, as this is the only way someone would know about the ***** case I filed. I reached out to Standard Bank two days ago and again this morning, including the CEO in my email. However, the only response I've received so far is an automated confirmation of my email. It seems that customer service is no longer a priority at Standard Bank!
232 replies
12 months ago
Uber taking R50 from my account unauthorized
I recently received a call from my bank regarding an unsettling charge of R50 on my credit card. They reached out to confirm if I was aware of this transaction, as they suspected it could be *****ulent. To my surprise, I was completely unaware of this charge, and I have never subscribed to any Uber services. After reviewing my account, I discovered that I have been billed R50 every month since December. Upon examining my Uber account, I found no record of any subscription to the Uber One service. The only entity with access to my card details is Uber, and these transactions originate from them. If these unauthorized charges are not refunded to my account promptly, I will have no choice but to file a ***** report. In the meantime, my bank has already initiated an investigation into these suspicious transactions.
0 replies
12 months ago
Poor customer service
I traveled to the Olivedale Fine Fragrance shop, but when I arrived, I found it closed. A notice on the window indicated that the shop had moved to Northriding Commercial Park Unit 2. I called the customer care number to confirm the new address and to check if I would be able to make a purchase at the Northriding location. The agent assured me that I could buy from the store. The notice on the Olivedale shop's window displayed the same address, and there was no indication that the public was not allowed to purchase from the Northriding store. I drove all the way from Roodepoort to the Northriding store, only to be informed upon my arrival that it was for agents only. This was a major inconvenience and turned out to be a costly trip due to the misleading information I received from the customer care center
0 replies
17 months ago
The worst service provider I have ever dealt with
The worst service provider I have ever dealt with. I have sent several emails and called them to update my account details/change of ownership, but they do not reply. I reached out to their WhatsApp number and loaded all the required documents, all I received was an automated response and no call or acknowledgment of my email or WhatsApp. The prepaid meter at my property is for a cottage, and all I wanted to do was update the account and ensure that the meter was compliant. I will source an alternative supplier and remove the Citiq Prepaid meter.
0 replies
19 months ago
Poor customer service and unreliable TV product
After purchasing a 55'' OLED TV in December 2022, I faced significant issues that demanded immediate attention. Despite assurances, the technician failed to order the necessary parts for repair, and subsequent follow-ups proved futile. This lack of response and accountability is deeply disappointing, particularly in light of multiple component failures. Consequently, I've resolved to return to the reliable Samsung brand and will not be considering Hisense for future purchases. Their customer care center's unresponsiveness to emails and the call center's failure to follow up have solidified my decision. I will not purchase another Hisense TV; I regret not sticking with the dependable Samsung brand.
318 replies
19 months ago
Poor customer service - Makro online service
I placed an order through the online service. I paid for the order in full, and I was advised that the order would be delivered in two days. The order was for alcohol and soft drinks as I'm hosting an event. Just after I placed the order, I received an email to advise me that one of the items I ordered, was not available and out of stock. The second response was that the order is split into 3 orders and deliveries. Makro accepts the customer to be available for 3 deliveries but only one online order was placed from one department. Then I phoned the Online customer care Centre, they were unable to clarify and the manager was busy and was not able to take my call. The manager cannot phone me back as they are an outbound call center. I then managed to speak to a manager at the Strubensvalley branch(Lesando) and our call was cut. I then phoned customer care to reconnect with the manager, 2 hours and no callback from the manager, I had no idea if my order would be delivered in time. Worst customer experience
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)