SD
Simonn D
Active since Oct 2010
10
Reviews
0
Industries
Reviews
10 reviews50 months ago
Preorder Lost, pathetic vetting process and incompetent store
First I preordered my phone on 9 Feb. Then when it launched on 11 March I phoned to find out when to expect delivery but they had lost my order. So I went that same day to Telkom Express Clearwater mall and was helped by a guy named Linda. Telkom Express Clearwater Mall is by far the worst #Telkom store in SA and if I could give a minus star rating I would. My upgrade was hell knows why sent for vetting. They never even escalated it until 15 March when I threw my toys out the cot as I had to leave on business thus needed the phone urgently as my wife phone is broken and didn't want to leave her without a phone which I made very clear for them. I was promised my phone is being kept for me and that they will make sure its sorted by Friday so postponed my trip until Friday. Come Friday still not sorted and but they assured me they still have the phone. Cant believe Telkom is so pathetic that it takes this long to vet an existing client of +/- 10 years as vetting was apparently only approved on 19 March. When buying a new car my vetting was done under an hour. As luck had it we had a family emergency over the weekend and my wife couldn't even call for help. Came back on 21 March and phone them but get told they have approval but for some unknown reason (as I couldn't hear him clearly but something regarding the public holiday) they could only give me the phone the following day but it is safe with them. Phone this morning 22 March and surprise they sold the phone. Phone in question is the #Samsung #S22Ultra so my changes of now getting the phone before end of March is pretty much zero as I know how much of a backlog there is on that phone. This means my wife is yet another 10 + days without a working phone and I also wont get the earbuds or additional warranty anymore or probably the same price. I am fuming mad at this stage and the store manager has such a don't care attitude its not even funny.
0 replies
74 months ago
Excellent friendly service
Last week I purchased a secondhand bow on Facebook and needed the bow setup done before the lockdown as the person I bought it from is almost 3 inch shorter draw than me. I gave Redge a call at 5pm who welcomed me to come that same evening. As it is quite a drive I only got there at about 6. They where very welcoming and started my bow immediately. AS always I have 10 000 questions which they answered every single one without getting annoyed or anything. In fact they where friendly and pleasant all the way. After about an hour my bow was shooting bullet holes with bare shafts and my cam timing, peep height everything was just perfect. Thank guys for your awesome service and always being willing to help and go the ekstra mile. #SupportLocal #ArchersEdge #Bowtech
0 replies
87 months ago
Cheats
Purchased my wife's iPhone 8 Plus on 15 Dec 2017 @ Telkom mobile. Took in for warranty repairs on 5 Dec 2018 for connectivity issues and poor battery life. In January I received an sms saying that they cant work on my phone as find my iphone is on and the phone will be sent back for me to disable it. Went to the store on 13 Jan 2019 and disabled it to have it re-booked without accepting the phone back as it was not repaired so had to go back on the original booking. After about 2 weeks I received a quote from Bradian for the phone of R4000 to replace the screen which wasn't even faulty as the phone was out of warranty they said. I have sent them all my proof along with having the store phone them but they refuse to carry out the work under warranty. Been trying to even get one of the directors involved to sort this with no avail. Yesterday I was sent another invoice for a quote rejection fee! This is unacceptable as firstly the phone was under warranty when booked in and secondly the issue is not resolved so why am I getting this quote rejection fees? So frustrating to speak to this call center agent as they do not even listen to you. Almost like a recording playing. Feels like they delayed the messages to me in order to get the phone to be out of warranty so I should pay for it!
0 replies
87 months ago
Terrible customer service and cheats
Purchased my wife's iPhone 8 Plus on 15 Dec 2017 @ Telkom mobile. Took in for warranty repairs on 5 Dec 2018 for connectivity issues and poor battery life. In January I received an sms saying that they cant work on my phone as find my iphone is on and the phone will be sent back for me to disable it. Went to the store on 13 Jan 2019 and disabled it to have it re-booked without accepting the phone back as it was not repaired so had to go back on the original booking. After about 2 weeks I received a quote from Bradian for the phone of R4000 to replace the screen which wasn't even faulty as the phone was out of warranty they said. I have sent them all my proof along with having the store phone them but they refuse to carry out the work under warranty. Been trying to even get one of the directors involved to sort this with no avail. Yesterday I was sent another invoice for a quote rejection fee! This is unacceptable as firstly the phone was under warranty when booked in and secondly the issue is not resolved so why am I getting this quote rejection fees? So frustrating to speak to this call center agent as they do not even listen to you. Almost like a recording playing. Feels like they delayed the messages to me in order to get the phone to be out of warranty so I should pay for it!
0 replies
95 months ago
Vape Junction does not Honor Warranties
I purchased a GTRS VBOY 200W vape mod from Vape Junction Krugersdorp. After a few days use I realized my 510 plate was loose and would wobble from side to side with my tank on it. I reported this to the store and was sent away by the store being told to go get a *****driver to tighten it as that would fix the problem. I purchased a T *****driver set and tried to tighten it but was already tightly secured. I returned to the store as soon as possible to inform them that the issue is getting worse and I tried to do as per their instructions. I was told that the device had no warranty and that I would need to take it to some gentleman that wouldn't charge me not much to get it fixed. I noted to the gentleman that I was never made aware of it not having any warranty and he said they only have a 7 day exchange period on all their devices. After some further discussions he agreed to send a video to the store owner in order to try arrange for an exchange or refund. I returned the device with full packaging in order for him to arrange this but the owner refused. I spoke to the owner and after much frustration I requested a refund in order to select a new supplier that would honor the device warranties as well as our local government laws which states any device should have 6 months warranty and the consumer has the right to request a refund, repair or exchange at the direction of the consumer. I was refused this right and they proceeded with the repair being done by the gentleman they firstly advised me to take the device to. I am very dissatisfied by the quality of the device as well as the after sales service received. I dont know what I stand to do as I do not believe the repairer is warranted to work on the device and thus has now voided any form of warranty I would have had with the manufacturer?
0 replies
116 months ago
Corporate Bullying
<p>Vodacom clearly has lost touch with their customers. Ive been a loyal vodacom customer for over 10 years and the last while it seems their customer relations and morals are lacking. I requested cancellation of my contract due to a bunch of billing mess ups where I ended up paying hundreds extra(partially resolved) to now only still have the contract active and still being billed for the already 25 month old handset and contract. Try speaking to their cancellations department is useless as they have these rehersed phrases which they throw at you for everything you say. When i asked to speak to a manager i get refused as the agent says he will tell me the same thing. Wow! never tough a callcentre agent could choose on my and a managers behalf. Pull up your socks vodacom or you will soon face a loss of all your loyal clients</p>
161 replies
118 months ago
Unauthorized ammendments
<p>About 2 weeks ago I went to Edgars and bought my wife and kids some chlothing. When I got to the till point I was asked if they could add a service fee onto my account to which I replied no. Today suddenly I received an email from Edcon telling my from now on my account will be levied with R22.80 per month and a interst on the outstanding balance 21 % on my 6months interest free account. I have had my Edgars account for probably 10 years and never a single late payment. Always paid up front and on time and now I get treated like this. Edcon will not see another cent of my money be it cash or card. They are a bunch of thiefs so be carefull.</p>
53 replies
131 months ago
Horrible after sales service
My Asus laptop starting giving me issue just after the warranty period lapsed and when I phoned Asus I was told to take the laptop thru to Ensure Services. The laptop screen depending on its position would just switch off and you would need to wiggle it a bit to get it back on after which it was required to keep it extremely still. Ensure services said we should pay R285 for an assessment fee which was paid on 2015-05-13. Since we had a fight with them just to try get a quote for the repair. Once we finally managed to get a quote and gave the go ahead for the repair we where told it should be done within a few days. Its almost 2 months later and when I phone them I get told no ETA is available and they are awaiting parts also with no ETA. I phoned Asus to try get some answers from them but all I get from them is to phone ensure and tell them we have called Asus. This is by far the worst service I have ever received on a laptop repair in my 10 years of IT. I would recommend anyone looking for a new laptop to stay completely clear of Asus or any other company using the services of Ensure. I have in the past had excellent experiences with HP laptops that has care packs an is recommend
0 replies
131 months ago
Horrible service
My Asus laptop starting giving me issue just after the warranty period lapsed and when I phoned Asus I was told to take the laptop thru to Ensure Services. The laptop screen depending on its position would just switch off and you would need to wiggle it a bit to get it back on after which it was required to keep it extremely still. Ensure services said we should pay R285 for an assessment fee which was paid on 2015-05-13. Since we had a fight with them just to try get a quote for the repair. Once we finally managed to get a quote and gave the go ahead for the repair we where told it should be done within a few days. Its almost 2 months later and when I phone them I get told no ETA is available and they are awaiting parts also with no ETA. I phoned Asus to try get some answers from them but all I get from them is to phone ensure and tell them we have called Asus. This is by far the worst service I have ever received on a laptop repair in my 10 years of IT. I would recommend anyone looking for a new laptop to stay completely clear of Asus or any other company using the services of Ensure. I have in the past had excellent experiences with HP laptops that has a care pack and recommend
76 replies
134 months ago
Agreed a monthly price for 2 years so stick to it!
I have quite a few contracts with Vodacom. This past weekend I started receiving emails and SMS messages from them saying that all those contract prices will now be increased. I agreed to a price for 2 years. Can they just go and change these prices now mid term? I'm sure something in the customer protection act must prevent this. This is probably why they force us into a 2 year contract in order to have control over us. I have always been more than happy with the service I got from them but try to trick me into something and I quickly get discouraged so long and short I don't see myself renewing or taking out any more contracts with them ever again if they cant even honor the price I agreed with them for the 2 year period. Phoned their call center yesterday and their agents just say to you that's what they decided to do. Nice way to treat your more than a decade long customers!
76 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
6 (60%)