Active since Oct 2010
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89 reviews2 months ago
Another Glorious Leroy Merlin Failure!
Another awful experience by Leroy Merlin. It's been a while since I decided to use this company based on my previous bad experience and figured that I give them a second chance. On Tuesday [17-Feb] I ordered a Jojo tank online with the specified delivery date being today [20-Feb]; note, stock was available for delivery from the Boksburg branch. I've called yesterday and this morning to confirm if everything is on track and I am now getting different stories. Yesterday, the consultant tells me that that order is not processed and to expect delivery on 09-Mar, which I refused to accept. They were meant to call me back after confirming stock with the garden department but have not. This morning, I get told that they have to check for stock and if available, they will deliver tomorrow. Now the problem is, is that I had made arrangements to work from home today to accept the order that this company clearly stated on the confirmed order form after I paid. I am honestly regretting going with this awful company...so much for second chances!!!
53 replies
3 months ago
Pensioner charged a full month's fee for being a customer less than 48hrs!
The bank that still charges you a full month's banking fee for being a customer for less than 48hrs! This was my mum when I took her to Capitec in the Pavilion, Durban, branch. The process was going smoothly and when asked about the charging of fees both the teller and the branch manager just threw the process book at us, stating that this is the way things are done. So my mum, who is a pensioner, paid R7.50 for an account she had for less than 48hrs - a fee equivalent to a full month. Other banks have the ability to waive such a fee but Capitec does not seem to have the capability at a branch level. I made that point of us then having to come on 02-Jan-2026 so we can "reap the benefits of paying R7.50 for an actual full month" to gauge the consultant's and branch manager's reaction, they were not phased! Since my mum struggles to walk, we just bit the bullet and continued opening it, hoping someone with common sense at the head office can take the necessary corrective actions as this is ******* in my honest opinion. Questions for Capitec: 1. Is this your standard practice on account opening? Has it ever struck your product team to refine the account opening rules to waive charges if the account is being opened this close to month end OR charge a pro-rata amount? 2. Do you have any remorse for this practice especially on the elderly or does it not matter? A really good way to get your end of year bonuses and increases!
56 replies
5 months ago
Paying premiums on a car I don't have!!! Another Tracker failure!
I was in a process of purchasing a new vehicle with the intention of collecting today until the deal fell through. Upon contacting Tracker on 20-Nov-2025, the consultant advised me on the R139/month premium as well as re-contracting me on my existing vehicle for a lower premium to the same R139 amount. At the time, she stated that the cancellation fee would be R750 plus pro-rata costs. Upon calling this company today to cancel my new vehicle because I did not pick it up, the retentions department threw several spanners in what should be an easy process. 1. The cancellation fee is actually R2600 plus the pro-rata fee because this is a new contract and the R750 cancellation fee is on an existing renewed contract. 2. Investigation into what the initial sales consultant advised will take 7-14 working days to retrieve the call to listen to 3. Despite EVERY effort the retentions department could not have cared less. Now, I am expected to pay for a tracking unit on a car I DO NOT HAVE until such time they conclude this investigation with the "possibility" of getting a refund. This company is such a **** with ZERO empathy. Quick to make a sale, nowhere as quick to provide decent customer service - absolutely pathetic! I now have to wait for the manager to call me, and that depends if she would even give a damn!
106 replies
9 months ago
Another customer experience failure proudly brought to you by Discovery
Another dismal round of service by vitality! I removed my dependent from vitality and have given sufficient notification with confirmation of membership cancellation, yet they still ran the debit order of R479. I really don't understand how something so simple cannot be done by this place. Now I will have to wait until Monday to speak to 3+ people to reverse the non-applicable premium which will take who knows how long because of their ridiculous process; that is if they don't act confused and not understand what my request is You guys are over-rated and cannot fulfill simple requests!
106 replies
9 months ago
Another customer experience failure proudly brought to you by Discovery
Another dismal round of service by this department! I removed my dependent from vitality and have given sufficient notification with confirmation of membership cancellation yet they still ran the debit order of R479. I really don't understand how something so simple can not be done by this place. Now I will have to wait until Monday to speak to 3+ people to reverse the non-applicable premium which will take who knows how long because of their ridiculous process; that is if they don't act confused and not understand what my request is You guys are over-rated and cannot fulfill simple requests!
0 replies
15 months ago
Incorrect Debit Order Collection Day
My contract with this company clearly states that I need to be debited on the 1st of each month. They had decided to collect my February 2025 premium on 24-Jan-2025 without any notification, clearly being in breach of their obligation. They also have me scheduled for another collection on 01-Feb-2025. After raising this on their WhatsApp chat, the consultant now tells me I need to share my bank statement showing the transaction going off when together with an electronic bank stamp. Now I must waste time getting a statement and share the rest of my financial information with a department who clearly made a mistake and which was admitted by the consultant on WhatsApp. How pathetic is your service!!! I honestly thought I moved to a good insurer.
106 replies
21 months ago
Suzuki Clearwater - Fit their customer profile or you won't get helped!
I've been to this branch twice in the past 2 years and the service was non-existent. First visit (Nov-2022): 1. Went in to look at the Vitara Brezza and was met by a very unpleasant salesman who didn't want to help 2. Maybe my wife and I didn't look the part of a customer!?!?! 3. I raised this on the Google review in the hope someone would contact me but guess what, nobody did Second visit (Today - 27-Jul-2024): 1. Thinking things may have changed, I went in to look at the Fronx 2. As I walked to the entrance, some lady sitting on the steps (and playing on her phone) asks if I'm here for a new and used vehicle - no uniform, just someone in casual clothes. I mentioned new and she just told me to go around. 3. As I walk in, there was no receptionist so I just walked in and was hoping someone would help me but it was difficult to know who was a salesman versus a customer 4. So I continued to look around the cars and didn't see the Fronx, unless I missed it 5. I probably spent about 15mins going through a couple vehicles hoping someone would notice me and come to assist but this didn't happen. 6. Realising I am wasting my time, I went back to my car and called the reception and asked if anyone is working today. I highlighted my frustration to this lady who was apologetic but it honestly didn't matter at that point. 7. I asked for the dealership manager, and the receptionist mentioned that they are not available and then transferred my to the sales manager, who was busy with a customer. 8. The call was picked up by a Charlene who advised me of the above. 9. Again, I highlighted my experience, and told her how this branch has zero customer experience! She then asked if I can come back because, "I'm good with customer experience" - more or less in those words and then asked for my details to be called back. 10. After a couple statements, and me stating I am going to Toyota, she mentioned, "good luck with your purchase" and I closed off with, "good luck with this branch's bad customer experience" 11. There was an attempt to call me about an hour or so later but I cut the call. Why am I telling you this? 1. Suzuki has incredible cars, which I wanted but am SERIOUSLY put off 2. I came in wanting to buy the car cash and hopefully get it delivered within the next 2-3 weeks. 3. This branch's display of customer experience is beyond pathetic. 4. Maybe I just didn't look the part or was I not part of a certain look and feel. 5. Maybe because I wore my shorts, jacket and beanie, maybe I should have shaved, maybe I was not the right gender, race, height, size, etc. which didn't warrant me a single, "Hello, I will be with you in a moment OR after I assist this customer" This branch should be ashamed of itself!
0 replies
22 months ago
App Payment and Secure Chat Customer Experience Failure!
1. FNB App payment functionality crashed on me whilst having to make an important payment - twice! 2. Secure Chat is an absolute waste of a service for customers: - Agents take forever to answer - They can never understand the issue the first time around - Their response time between messages in incredibly slow Such simple services to maintain but such a challenge for the #CHANGEABLES! The only thing you are changing is your ridiculously poor customer service. Well done!
53 replies
23 months ago
Unable to cancel FNB Connect contract
FNB Connect related: 1. I took out a hero deal contract for R89/month back in April 2022 2. My understanding is that April 2024 would be the last debit order and obligation to this contract 3. However, I was charged for May 2024 AND I see another R89 scheduled to go off my account tomorrow 4. After confirming on their chat platform that no further debit orders will go off my account, it looks to not be the case Issues that FNB is failing me at: 1. I cannot get a direct answer if my contract is cancelled or not despite informing consultants I don't need to any more 2. I did not get any notice that my contract is coming to an end and that you will continue debiting me R89 per month - basically, you are still making me pay the same premium which included the device cost - are you s****ing for extra money to pay your salaries? 3. Your secure chat platform and consultants using it is extremely poor. - Firstly, it takes forever to connect to someone - Despite being number 1 in the queue with a wait time of "30 seconds" you wait for several minutes - When the agent then decides to connect and if you don't interact immediately that cut your chat - absolutely laughable I don't care for a **** apology regarding my inconvenience. I just need the following: 1. A written confirmation of my FNB CONNECT contract being cancelled 2. If I am debited for June 2024 - you need to reverse that with NO CHARGES TO ME 3. Ensure I still am able to keep and use that number as a pre-paid service 4. Please DO NOT MAKE ME LOSE MY CURRRENT DATA and ITEMS WHICH ARE ON MY NUMBER AT THE MOMENT These are very simple and easy to understand instructions, FNB. You are welcome to call me if you are still confused!
53 replies
25 months ago
Premium Increase Nightmare!
My insurance premium increased by an overall 28.29% across the 3 areas I have covered under them (Home contents; portable possessions; Car); by far the worse increase I have every received by an insurance company. 1. Home contents: 30.13% increase 2. Portable possessions: 24.01% increase 3. Car: 30.33% increase After requesting a review, I received a dismal 96c deduction. The feedback I got for my car and portable possessions: 1. Car: "When it comes to motor insurance the majority of claim paid- are for accidents and not write-offs or ****** vehicles. So one of the main factors in detrmining motor premiums is the actual cost of repairing the vehicle. The prices of the parts also constantly increase with inflation. As a result, we have to increase our premiums every year regardless of whether the insured claimed or not, to cater for the increase in the cost of repairing accident damage" 2. Portable possessions: "Cover for Portable possessions is heavily influenced by the Consumer Price Index (CPI) and the reason why insurers have to increase the sum insured values. These items will cost more to replace and repair a year later due to inflation" This is blatant greed from Momentum and a clear indication of just wanting to squeeze more money out of "loyal" customers; this outside of the general response some insurance companies give to sugar coat them wanting more money for salaries, bonuses, etc. I strongly advise to not consider Momentum for any insurance business to protect your possessions otherwise you will be prey for their overpriced premium increases, delayed service and never ready to assist you when you ACTUALLY need them.
106 replies
Review Distribution
5 Star
9 (10.112359550561798%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (13.48314606741573%)
1 Star
68 (76.40449438202248%)