PN
prenesha N
Active since Nov 2010
12
Reviews
0
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Reviews
12 reviews26 months ago
Pathetic quality and service
The baskets in my Hisense dishwasher is rusting only after 3 years. I know of others with a different brand of dishwasher who has no rust at all and they have it for 10 years and more. I tried to query it and all I get is that its not covered and they will quote me on new baskets. I still havent received a quite, querying this for months, I do however believe I should not be charged because the baskets should be rust proof. I also only use finish products which is the the recommendation. Hisense seem to ****mers these days
0 replies
28 months ago
Snatcher review
Great shopping experience, variety of products. Not always the best quality but you get what you pay for.
129 replies
68 months ago
DISGUSTING CUSTOMER SERVICE
We pay R815 every month for our wifi, never faulted on payments. All of a sudden we seem to have a daily issue where the wifi disconnects and reconnects everyday at the same time for at least an hour. Calls have been made almost everyday for the last 2 weeks to get this fixed, the problem was explained to each agent that we spoke to, the tests were done multiple times as per each agent's instruction... So by now the frustration level is on 100! Today we spoke with manager Jonathan Baker who says that a technician will come out and its quite possible that we will be charged at least R500 for the call out if there is no issue with the router. How on earth are we supposed to know what the issue is when nothing has changed and the router does not get touched except when we were asked to test. So we've got to pay R800 per month for substandard connection, pay for multiple calls made for at least an hour at a time because the agents at VOX are not helpful and now still pay for a technician to come out and check what is wrong with a router that we pay for every single month. Does VOX rip off all their customers or are we the lucky ones! Vox customer service is pathetic.... In fact there is no customer service. I would never recommend Vox to anyone and I'm seriously considering cancelling this so called service.
0 replies
72 months ago
Appalling Service
I am appalled by the service that I have received from Dawn Wing. I placed an order with Adidas for delivery on 7 May. Today is the 22nd of May and I have still not received my package. Adidas has done all that they could do and they have provided me with a tracking number. I called Dawn Wing since Monday and finally got through yesterday. I spoke to a lady, wish I was less trusting and took her name down. She assured me that an urgent delivery could be arranged for today. I called again today and spoke to someone who basically could not do anything because he was in PTA and gave me a JHB number. Called the JHB line, spoke to another lady who said the package will probably be delivered by Monday but she will put a note for delivery for today and then cut the call. I understand that we are not in the best of times but it is not excuse for poor service and definitely no excuses for promises that cannot be kept. I've dealt with Mr Courier Guy in this lockdown period and their service was fantastic, they kept to their dates and times, so I'm so sorry but your service is pathetic and I will never order from anywhere again that's using Dawn Wing as the courier.
0 replies
112 months ago
Despicable service
<p>This starts way back in December. You have debited for our Telkom mobile payment. We have contacted you 3 times for banking details as the payment was returned and all 3 times you assured us that it has been received. It’s December, after that confirmation of course we were going to the enjoy the holiday because all payments were done. Then beginning of Jan you start sending messages about the payment not being received and that you will suspend the lines. Who has money to pay in Jan??? anyway,you refuse to take responsibility for providing incorrect information 3 times!! We did everything right. Anyway you go ahead and suspend the account anyway! Fine, you say no payment was received so you suspended. Then on 25 JAN YOU DEBIT FOR DEC AND JAN BUT THE ACCOUNT IS STILL SUSPENDED!!! We call and you say it takes 3 days, we call after 3 days and you 7 to 14 days. Firstly, how is it possible for debit to take 14 days to reflect. The most ridiculous thing I have ever heard!!!. Anyway, we offer to send proof of payment and you tell us we can but that wont help. Are you people sick. This is daylight robbery!!! Then you send an sms saying to call you with a ref number with payment detail. How the hell do we call with a suspended account!!! Anyway we did call from another person’s phone and you still say you cant do anything. The most pathetic unhelpful bunch of people ever!! And REMEMBER YOU GUYS WERE AT FAULT FOR NOT PROVIDINH CORRECT INFORMATION! Pease unsuspend the lines now and you better be pro-rating my next payment for all this time that we could not use the service. Absolutely disgusted!!! Cell C is a million times better. i can be contacted on ********** or ********** or ********** </p>
112 replies
116 months ago
WASTE OF MONEY!!!
<p>Dstv makes me sick! Since reconnecting my subscription on 15 September there was not a single day that I switched the TV on and it didn't give an error that my subscription was cancelled! It eventually comes on after a long while but guess what???? It still hasn't come on now! I thought I could fix it via the website but big surprise ... that doesn't work either! What did I pay for???? I am si sick of having issues with Dstv. Every month it's some bs! My phone bill becomes so hight because of you guys! Are you going to compensate me for my phone bill after taking my money and providing a service. I expect a response and I expect a resolution!</p>
106 replies
117 months ago
FURIOUS!!!
<p>On 16 July I get a call about my accounts. I made an arrangement for R50 each to be deducted for my loan and credit card on 26 July then from 26 August for R150 each to be debited. This is what I can afford at this time. This morning R575 gets deducted! I phone African bank and was told that I can't make future arrangements,only for that mth. I tell her I didn't know cos the guy said it's fine but she goes on saying the same thing. She then says I must speak to her supervisor. So I say I will hold. After a while she comes back to say her supervisor will listen to the call from 16 July and get back to me but she can't tell me when to expect this call. She sets a debit order for 150 each from 26 sept but it only for 3 months and i must call to renew every 3 months! What bs! So i said cancel the debit order and give me bank details i will set up a stop order.she gives me the details and now i get messages saying the d/o is set up! Now a further R400+ is deducted! I have not even bought food for my home! Yes it is my account to pay and I agree I owe. Things happened and I hit a financial snag. I am now trying to pay what I can afford so that payments are being made but you think you can do what you want when you want! Please refund me my money and take the 300 that I arranged to pay! African bank is disgusting! My mom was going to take a loan with you guys for a holiday. I assure u that will not be happening. Everyone will know how you mess things up with incompetence! I want my money back by Monday at the latest ! I spoke to Bella Csotetsi and her supervisor is Nhlanhla Ntuli</p>
106 replies
123 months ago
Impossible processes
I have been on the phone with FNB online since 8 this morning, got cut off about 3 times then the agents pc wasnt working and she couldnt transfer me so I had to be called back. Then I am told that I failed verification because I cannot remember the date that I opened my Identity account. your options are 0 to 2 years or 3 to 5 years. what happened to 2 to 3 years?????? All I want to do is to change the cell number for my OTP so that I can make a purchase. I sat on the phone for an hour and it still has not been changed, I have been a loyal customer for over 10 years and now I am ready to change my bank! Standard Bank and Absa Bank would never treat their customers this way.
75 replies
130 months ago
Liars, bribery and corruption !!!
So it's been over a week and still no refund. You try to bribe me with the next delivery being free but if this is the trouble I have to go through then I will definitely be using woolworths . Sick and tired! I want the refund reflecting in my account today !
75 replies
130 months ago
Pathetic and Inconvenient !
This is the 1st time that I have ordered online from pick n pay and it has been the worst experience ever! Firstly as a 1st time customer my delivery was to have been free but u charged me R75.then the time I arranged was between 4 and 5 and u deliver 30 minutes later! - another inconvenience because I missed an appointment . Then u bring the stuff and make substitutions after I indicated not to and furthermore I am not notified of the substitutions. U substitute with things I don't use! I call to find out about the delivery fee and then I'm told it will be escalated but there is no guaranteed time of when I will get feedback! Utterly disgusted and disappointed. I am very sure I would not get this type of service from woolworths! And I am certain I will be using their services in the future. What a mess up!
75 replies
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1 (8.333333333333334%)
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6 (50%)
1 Star
5 (41.666666666666664%)