BT
Brian W
Active since Dec 2010
9
Reviews
0
Industries
Reviews
9 reviews24 months ago
Couldn't Give a You-Know-What
My KLM flight via Amsterdam was cancelled Sunday morning, so they handed me off to Air France via Paris, and then Libraville, Gabon. That's 3 different flights, the first 2 Air France, the last one ASKY, an African airline I'd never heard of. It was impossible for me to check in online on KLM. Error, error, error. Air France could only get me boarding passes for their flights and tell me to get the last one at the airport in Gabon. But then I gotta go to check-in counter, in Gabon, which is technicaly INSIDE the country. I can't get into the country because I don't have a visa or this "international vaccination certificate" that they insist on. And no one speaks any English. KLM no help at all, just wiped their hands off me. Don't give any of this information, cannot help when I'm there, I almost miss my flight from Gabon, I ask the pilot if he's sure my bags will be automatically transferred or if I'm supposed to transfer them myself, he's like sure, absolutely. Get back to Joburg after 2AM, my luggage did not come with. KLM won't accept any report or claim about my bags because they didn't operate the flight. Air France won't accept because they were only the first two legs (i.e. they were responsible for TWO THIRDS of the trip). Nope, I have to report to ASKY, whom I never booked with in the first place. KLM just shunted me to that flight and said "you're on your own." I knew for years from the awful, buggy website that KLM was teetering on the edge of catastrophe and yep, this proved it. They have no systems and solutions in place, it's all just crisis management. KLM will be avoided at all costs in future.
0 replies
32 months ago
Utter Shambles of a Logistical Nightmare
First time using them, and I am not at surprised at their terrible rating. It's a complete logistical disaster. Their developers have no clue what they're doing, turning a concept with good potential into utter chaos. Someone sent me a parcel, which can take between 1 and 4 working days, but apparently you have to sleep outside the locker to not miss the window of opportunity when it arrives. I got a notification at 4:57 AM on a Saturday that the parcel is available. With a note that "It will be available until 09/02/2023 09:42:00." - less than 5 hours later on the SAME DAY. Or at least I think it was the same day. The date is in American format. Last I checked, it's not an American company, but hey, it's just the developers being clueless again. Either that or I had until the 9th of February to collect it, which was 7 months before it arrived. Anyway, I could only get there during office hours on Monday. Scanned the code, fail. Put the pin in, fail. "Error identifier and pin" "ID does not exist," followed by a RED check mark labeled "Accept" that I had to tap on. Yes, a RED checkmark. Great user interface, designers. Then there was a WhatsApp number on the lockers for customer assistance. Connected to that, to be told by a bot, "Please type "hi" to start again and follow the process or alternatively type "human" to begin the transfer process." So I must do the one process or the other process, in jargon that only they understand. Since I was expecting a human to being with, I typed "human." Only to wait over 2 hours for a response: "Good day You are currently speaking to Carla-Ley , how may I assist you today?" which seems to indicate that she has none of the details I already supp**** in the chat two hours ago, so I had to do it again. Photo, tracking number, PIN number... And that was 10 minutes ago - haven't heard anything since. I wanted assistance with my missing package while I was standing at the locker I had taken the trouble to travel to. Why offer a quick-scan WhatsApp chat for assistance if you are going to respond at email speed? Their website is completely useless - tells you that you can track your package "on our tracking website" in bold letters, but nothing is clickable (well done again, designers). Even Google can't find this mystery Pudo tracking service. Sorry that 1 star is the minimum rating here - it's literally the least I could do.
0 replies
33 months ago
Would Not Recommend
Placed an order online and paid early Friday morning. It's now Monday afternoon, no acknowledgement of any sort from them. I've sent them 4 emails and messaged them on Facebook (which they've read), to no avail.
0 replies
37 months ago
Africa Stoner Kings
I've seen the other reviews here, with the empty PR promises of revising processes to "delight" customers. I went to Africa Drone Kings for a repair at the recommendation of Digital Experience. I saw that they offered expedited repairs (although this was not mentioned or offered when I checked my drone in), so I figured they knew how to turn things around in a reasonable time. Nope, not only has it been 19 days without my drone that I need for a project this month (and it's the 27th), but the communication is, as the other reviews say, pitiful. Instead of them keeping me updated, it's a matter of constant calls and emails to them. Response rate is under 50% to those. There's a WhatsApp number advertised on their website that isn’t even registered with WhatsApp. And the WhatsApp number in their 'Chat to Us' link gets read (two blue checks), but nobody bothers to respond. The website (not to mention email responses) is full of broken English and bad spelling, which doesn't exactly scream "attention to detail." Too late now, it's the 27th so I had to rent another drone. If I'd known I'd be sitting here 19 days later having to chase them constantly and resort to HelloPeter, I'd definitely have gone somewhere else.
0 replies
44 months ago
Pathetic is too generous a word
I've just spent more than an hour trying to find a way to cancel a recurring data bundle. The only place Vodacom even MENTIONS it is in one line on their Ts & Cs: "You may activate and deactivate the Recurring Bundles at any time." The word "deactivate" is then never mentioned again. I've tried everything - *135# for USSD self-help, SMS chatbot, WhatsApp chatbot, and even PHONING 135 to get assistance, where just another useless robot gives me NO WAY to get hold of a human and no relevant options to help me. An old post on your Twitter says dial *135*6#, but that is not relevant to cancelling recurring data bundles. So, I have one question: "HOW DO I CANCEL A RECURRING 30-DAY DATA BUNDLE?"
266 replies
53 months ago
No prices on shelves, salesperson not willing to show actual product to customer (even from previously-opened box)
Went to Makro Germiston to look at tech gifts for the kids, as well as paint and other home improvement stuff on Tuesday, December 21st. First stop was in the tech section, looking for gaming headphones, only to be frustrated by the very un-Makrolike situation of half the products not having prices on them or the shelves. I kept having to pick boxes up, examine them thoroughly, only to find that there were no prices to be seen. While I was doing this, a salesperson, older white guy with short grey hair was going about neatening the boxes that had been moved... How about instead of moving the deck chairs on the titanic, you make a plan to get PRICES onto the shelves?! But no, he seemed content with unproductive busywork. Eventually I found a pair of headphones that looked okay by the box, and had to ask him the price. R399. Okay fine, only 2 in stock, and 2 kids to take care of, but I note that the boxes have been previously opened and look a little shoddy, so I ask if I can have a look at the headphones at least? No, we aren't allowed to open the boxes. I point out to him the boxes have clearly been opened many times, so can I please see the headphones (need to know if they still work, if they'll fit, etc...). He ignores my point completely and repeats that we arenʼt allowed to open the boxes... Soooooo, how come those boxes are open then?? It was like talking to a wall, so I left. Didnʼt buy anything. Got my tech gadgets at Game and ComputerMania, and my paint and accessories at Leroy Merlin. Yes, itʼs that easy to lose a couple of grand in revenue because you arenʼt willing to accommodate a man who is standing right in front of you ready to buy something. And get your price-on-shelves situation sorted out! The salesman clearly isnʼt interested, but customers need to know prices!
106 replies
53 months ago
We donʼt stock what we advertise? Too bad - take it or leave it.
Saw a special in a Pick n Pay flyer in the local newspaper. Sony headphones, MDR-ZX310AP, along with a set of earphones, both for R299. So I took the time to drive to the Greenstone Pick ʼn Pay Hyper just for that product, but of course, walk into Audiovisual and the special is nowhere to be seen. I had to pull out a photo from my phone of the ad, and then the guy went to two separate places in the department to bundle them together. I also bought something else as well while I was there. But I left the store and examined the headphones, and guess what? Not the MDR-ZX310APs as advertised, but rather the cheap MDR-MX110s (R199) instead. Took it back for refund, but it cost me trip and time. When I said perhaps I could pursue the special at another store, I was told they DO NOT STOCK the advertised model at ALL. Now, I wouldnʼt be writing this review if the salesperson had been very apologetic about the discrepancy, and empathetic toward the time, fuel, parking, etc. that I spent just to get to the promised special, but he was completely dismissive, interrupting me and talking over me the entire time. When I said "thatʼs not much of a special if itʼs the cheap model," he interrupted to say that itʼs still a special because it would normally cost R50 more. When I said, "well, itʼs not THE special that was advertised..." he interrupted with "well thatʼs the one we have." When I asked for the manager, he started walking me there, but every time I spoke, he spoke over me, angering me more and more until I said "I didn't f#*#* travel all the way here to get the wrong product and be dismissed with 'well we don't have it'..." then I automatically became the bad guy for venting my frustration. He told me not to swear at him, and I had to slowly to explain that there is a difference between using a swear word in a sentence out of frustration, and swearing AT someone, but no, I could not get a word in edgewise - at the start of every sentence, I was summarily interrupted. The customer. Eventually I told him to shut up while I'm talking - one person talks at a time, it's basic manners! And then he abandoned me, highly offended. Shame on you, Pick ʼn Pay for A) advertising something you donʼt even stock, B) not having your staff even aware what is on special when the customer arrives - they should know those leaflets backwards!, and C) not training your staff to be apologetic and empathetic when a customer comes out to your store specifically for an advertised product and it doesnʼt exist, instead of arguing and interrupting with your basic "take-it-or-leave-it" attitude. I did eventually chat with the department manager, Bongani, who was polite and apologetic, but that privilege, besides costing me an additional 30 minutes, didnʼt get me my time back or the special as advertised, so itʼs only appropriate that I warn everyone I can on social media. I opted for a refund on all my items, not just the falsely-advertised one. Between Game and ComputerMania and another store, I was able to get the tech gadgets the kids want for Christmas.
106 replies
53 months ago
You'll need your own estate managed before Capital Legacy handles the last one
Do NOT use this company if you want anything to happen in your own lifetime after someone has passed. A family member died in 2016. Yes, 5 years ago. I bought a car from the estate. "Senior Estate Administrator" Lethiwe Vilakazi received all the documentation she needed from me, via email, and, on May 27, 2019, said "Thank you so much. I’ll let you know once transfer has been effected." Needless to say she did not let me know. Subsequent emails went ignored for the next 2,5 years. After escalating to a number of people at Capital Legacy, Lethiwe tries to PHONE me during busy workdays and meetings, because apparently she has forgotten how to use email, except to email me her phone number - I kid you not. Continuing our initial email conversation is now deemed too much effort. And the person I was advised to escalate to, Natasha Thysse, "National Manager - Customer Care," has the time to hang out here on Hellopeter to try and save their public reputation, but has also ignored every single direct email I've sent her escalating Ms. Vilakaziʼs failure to deliver on her word. Capital Legacy offices are 10 minutes from mine. This is not a complicated matter. Someone died 5 years ago, I bought the car. I need the papers. I have submitted the documentation 2,5 years ago, and you said you'd get back to me. Send me the papers.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)