DW
Dan W
Active since Jul 2011
13
Reviews
0
Industries
Reviews
13 reviews10 months ago
Unacceptable Delay and No Accountability
I have been waiting for a package for over a week, even though it is being shipped from just a few kilometres away from my office. The online tracking system showed that the package was delivered last week, but there was no proof of delivery provided. I called the courier and spoke to a lady named Gagiso. She confirmed that the package had not been delivered but gave no valid reason for the delay. She told me it would be delivered that same day. The package still has not arrived. This experience has been extremely frustrating and reflects a lack of reliability, poor communication, and no accountability.
0 replies
11 months ago
Extremely Disappointed with FNB Private Wealth Service
I’m compelled to share a deeply frustrating and upsetting experience I recently had with FNB Bank, despite being a Private Wealth account holder — a service that supposedly comes with a higher level of support and priority through a dedicated Private Advisor. I was in the process of purchasing a car as a gift for my wife. Due to FNB’s limits on online instant payments, I followed the correct procedure and submitted a form requesting a Pay & Clear (immediate payment) through my Private Advisor. On the morning of the purchase, I was contacted by Zanele from FNB who confirmed that the payment had been processed. A proof of payment was sent to me, and we proceeded to the dealership under the impression everything was in order. However, upon arriving at the dealership, we were informed that no payment had been received. This was shocking and deeply embarrassing. I called the Private Wealth suite and was told, to my disbelief, that the payment was actually processed as a normal EFT. I then contacted my Private Advisor, Logeshnie, who insisted the payment had been done as an immediate payment and said she would investigate. After keeping us waiting for a significant amount of time, she eventually called back and claimed that the receiving bank (Absa) had received the funds but was experiencing a backlog in allocating payments. Trusting this explanation, my wife and I waited at the dealership for over three hours. My wife was in tears. What should have been a joyful and memorable moment was completely ruined. And in the end — we left the dealership without the car. Later, I contacted senior staff at Absa directly, only to be told there were no such backlogs and that no payment had yet been received. This means I was not only misled by FNB, but they also attempted to cover up their mistake rather than being honest and proactive in resolving the issue. Mistakes can happen — but lying to a client and causing emotional distress, wasted time, and ruining a once-in-a-lifetime moment is simply unacceptable. Especially at the Private Wealth level, where service, integrity, and accountability are meant to be guaranteed. FNB failed me and my family on every front. I am sharing this to hold FNB accountable and to warn others who may be trusting that Private Wealth means peace of mind — because in this case, it delivered the exact opposite.
58 replies
19 months ago
Frustrating Early Disconnection Leaves Me Without Internet
Just four days before my service was set to end, Vumatel disconnected my line at the close of business on a Friday. Now, I’m left without internet for the entire weekend, waiting for my new ISP to connect me next week. This premature disconnection has caused significant inconvenience and frustration.
159 replies
21 months ago
Repeated PC Board Failures: Disappointing Experience with Samsung Washing Machine
I purchased a high-end Samsung washing machine, expecting top-notch quality. Unfortunately, it has been a series of disappointments. A few short years after the purchase, the machine broke down, and I had to pay for a PC board replacement. Just 18 months later, the same issue occurred, and I was charged again for another PC board replacement. Shockingly, six months after that, the machine broke down once more, and yet again, I am being charged for another PC board replacement, only the motor is given free as its covered under 10 years warranty. Samsung only guarantees their repairs for three months, which is incredibly frustrating. None of my other electronics have had any issues, making this experience even more disappointing. Each repair costs over R4000, and by now, I could have bought a new machine. This is far from the quality and reliability I expected from Samsung.
265 replies
23 months ago
Shocking Support
Following the recent migration changes implemented by Home Connect, I have been experiencing a series of challenges. Despite having a 200Mbps upload speed with Home Connect, I find myself compelled to rely on my Vodacom data for uploading files overseas as the actual speed I’m getting is a mere 1Mbps. Moreover, the control over my home devices has been lost due to an issue with the static IP, which is now unreachable. Despite reaching out to their support team, the promised same-day response has yet to materialise. This lack of timely communication further exacerbates the situation.
106 replies
36 months ago
Unresolved eSIM Activation Issue on Apple Watch for Business Account
I purchased an Apple Watch with an eSIM in December 2022, and since then, I have been unable to activate the mobile service on my device. My mobile keeps displaying the message, "Your Vodacom account is not eligible to enable mobile service on your Apple Watch. Contact Vodacom for more information." As instructed, I contacted Vodacom in December 2022, but despite numerous follow-ups, my issue remains unresolved. After months of patiently waiting, there has been no progress whatsoever. This level of service is extremely poor and disappointing.
106 replies
70 months ago
Terrible customer service for businesses
As a business signing a contract for over R250k you would expect that Vox would value your business and give you good service. Think again. I have spoken to the sales manager Shannon who promised to get back to me in 2 day (that was over a week ago). This is also not the first time that she has not kept her word, until I chases her up multiple times. The only time I haven't had to chase Vox is when the sales person wanted us to sign the contract. Last year we were offered a special if we signed a 2 year contract. That special was a lower price for the same speed line we have + voip services. However we were then told because our contract was only expiring this year we could sign the contract and it would only kick in once the current contract expired. We signed the contract, our existing contract expired and they continued to charge us the old contract rate which was higher (nice way to treat businesses during the pandemic). Then they started charging us for the old contract + the new contract. On top of it over 4 months ago I logged a ticket due to an issue with their site which did not allow me to downgrade the mobile service as stated on the site. That ticket was sent to support, but for some reason Vox decided the sales person should deal with my technical issue. After multiple emails I managed to get the sales person and sales manager on a teams chat. After 4 months of over billing, the sales person kept trying to point the finger at me the customer. Saying I accepted invisible terms and conditions when I upgraded my account on the site (even though the site clearly states I can downgrade on a month to month basis). She said I was reading the site wrong, and I proved to her that it was her that was reading it wrong. I just can't stand companies that try to always put the blame on the customer and don't know how to deal with customers. I asked 3 times if its their mistake will they credit me. The first 2 times there was just silence. Eventually the sales person told me that her and her sales manager have no authority. In other words after wasting 30 minutes of my life on a call I am told that I am speaking to the wrong people. In normal times you expect great service from companies. In these pandemic times you would expect companies to work extra hard to retain the customers they still have. Had I known what I know today, I would never have have signed up with Vox.
0 replies
88 months ago
Dawn Wing - Horrible courrier
This is a horrible courier service. I had 2 packages sent from London. The first I tracked on Dawn Wings site, I noticed it was stuck in customs, so I called Dawn Wing and they told me they didn't have my email which was rubbish as it was on the package. I gave the lady my details and continued to wait. I eventually called again and was told Dawn Wing was no longer clearing my package it was a company called Aramex. I had to then contact Aramex to get my package. The second package I ordered showed up on Aramex's site. But after seeing it in customs for about 2 weeks I called Aramex, and they told me Dawn Wing was clearing it. Nikki Hattingh from Dawn Wing told me they sent me an invoice to me on the 8th of jan which is a lie as on the invoice she subsequently sent me I could see the email was to a UK address. I immediately paid for the package on 21 Jan, and since i heard nothing back I emailed Nikki on tuesday asking when the package would be delivered. She did not respond. I then emailed her again stating that I had not received the package. She replied to me the next day at 8:00am (24 Jan) stating she had not received my email (even though my email clearly shows it was sent to her). She promised to get back to me. I did not receive a response from her as yet. This is terrible customer service.
0 replies
96 months ago
Poor work, and won't even pick up the phone to call the customer
Bitumproof did a waterproofing job on my shower in December 2012. They had to come back to finish the job in 2013 because their tiler damaged tiles and my shower door. When I still had water damage I called them the same year under their guarantee. They told me the issue wasn’t caused by their job but was from my neighbour. So they just patched up the damp side of the wall saying it will stop the water from coming through from the neighbour. The issue came back, I kept blaming my neighbour because I assumed that Bitumproof were experts and couldn't be wrong. This year water broke through the wall and I could see plainly that it was the wall Bitumproof had done their original work on. I called BItumproof again. Their employee who was new to the company told me that if waterproofing was done right this should not have happened. I asked that the owner call me so we could find a way forward. He did not bother to. Instead he sent me an email saying Im out of the guarantee and if I want I should call him. I therefore do not recommend doing business with this company.
0 replies
98 months ago
Poor customer service from refund department
I've been promised a refund on my deposit for over a month. Every time I am told it will be sorted out and nobody bothers to follow up and make sure it is done. I have phoned Netcare now 5 times with the same result, the last time I spoke to the supervisor Evelyn. She told me its not right and she would sort it out and come back to me. She herself has not bothered to come back to me and no doubt has completely forgotten about the issue. This is really poor customer service.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
12 (92.3076923076923%)