AS
Andre S
Active since Jul 2011
13
Reviews
0
Industries
Reviews
13 reviews60 months ago
Should be called Drizzle (not a good value proposition)
My initial experience with Rain was positive. If you request a callback to purchase a service, they get back to you in no time. However, after using their service for only 2 days, I understand why there are so many complaints. I used an LTE mobile WiFi router on their unlimited 4G plan for R479 a month, which sounds wonderful but it you take the speed at which their 4G solution runs at (3Mbps download and 0,5Mbps upload) you will barely use any more than 5gb of data per month. Which means you are paying R479 for "unlimited" data but you are limited by their less than average speeds. So the deal is actually a bad value proposition. You are better off going with a provider like Vodacom or Cell C and paying for data bundles. Sorry it didn't work out Rain but you are ripping people off.
53 replies
67 months ago
Should be No-Ways Aluminium
Find an alternative supplier if you can. 6 phone calls and 10min wasted trying to speak to Vanessa. Receptionist confirms Vanessa is at her desk and available yet ignores the call. Incredibly unprofessional. Going into the branch is a similar experience. No other customers inside with multiple sales people available but they assist you on their terms and time.
0 replies
67 months ago
Same poor customer service since last year
Find an alternative supplier if you can. 6 phone calls and 10min wasted trying to speak to Vanessa. Receptionist confirms Vanessa is at her desk and available yest ignores the call. Incredibly unprofessional. Going into the branch is a similar experience. Nobody inside with multiple sales people available but they assist you on their terms and time.
0 replies
69 months ago
Vumatel / Webafrica are ripping you off and try to sweep it under the rug by acting as if nothing is wrong
Vumatel are reducing my 200/200, uncapped, NO FUP international line speed to 10/10 and keep telling me that they cannot help me because my ISP needs to open a ticket. I speak to Webafrica and they refuse to open a ticket to Vumatel because they say that 10/10 ti international is normal. 10/10 to international servers is unacceptable on a 200/200 line. These people are ripping us off and trying to sweep it under the rug. Multiple speed tests prove otherwise.
106 replies
72 months ago
Poor Service Overall
Slow internet speeds internationally for weeks. Tried to contact them twice on the phone, both times disconnected as soon as the agent hears the reason for my call. If my issue doesn't get resolved today then I will move my R1600 a month account to another supplier.
315 replies
93 months ago
Legal Action Against Telkom
Successfully logged a cancellation request in March 2018 for one of my lines to be cancelled. Spent 5 hours on the phone in total and been to a Telkom store twice to get the cancellation finalised. It is now August and still I am being billed. I have call recordings of all my conversations with Telkom and I will take legal action against them if they don't finalise my cancellation by end August.
53 replies
95 months ago
Sales meeting on a Monday morning at 9am during work hours?!?!
Absolutely shocking service. Another company that decides to hold a sales meeting during work hours on a Monday morning. The entire company's sales force is at a standstill. This is a reflection of bad management.
53 replies
118 months ago
Helpful and Friendly
<p>Called in to cancel one of my vehicles on my policy and Mpho Makhene was very friendly and helpful. Even though he was not personally ressponsible for the reason I was cancelling my policy, he really went out of his way to make me feel like he was genuinely sorry for losing my business. I still have a vehicle on my policy so at least it wasn't all bad news for the Miway team.</p>
53 replies
124 months ago
Trully disappointing service...
Purchased a prepaid DSL package of 10GB in December last year and after going through the whole payment process, discovered that my username and password didn't work. Was forced to contact the call centre and was advised that I had to send in a copy of my ID to their legal department. As it was new years eve and the fact that nowhere before, during or after the payment process did the website advise that I need to go through this procedure, I caused a massive fuss and they eventually activated my account without sending them a copy of my ID. One month later, I purchased the same package again only to find that nothing had been done to add notifications or warnings to the website BEFORE Afrihost takes customers money. Naturally I was upset but happily provided Afrihost with a copy of my ID. I was then told that they needed a colour copy and that a black and white copy was not sufficient. This is where I completely lost it. How can purchasing a PREPAID DSL package, something I can easily buy over the counter at a Clicks or PEP stores, be this effing difficult!?!?! Not impressed Afrihost. I'm so glad my main ISP is Crystalweb. Go learn something from them please.
0 replies
125 months ago
One month later and still no sign of technician
Logged an official fault for my telephone & ADSL line on the 17th of December 2015. One month later and still no technician has made an appearance. I have now logged an official complaint with the NCC (National Consumer Commission) who will take things further on my behalf. Thanks Telkom. You always leave us with having to take extreme measures to get BASIC customer service from you, which we pay alot for.
75 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
6 (46.15384615384615%)