DR
Dharshan R
Active since Feb 2011
13
Reviews
0
Industries
Reviews
13 reviews66 months ago
EXCELLENT AND RESPONSIBLE SERVICE
Andiccio24 Lynnwood: I received an incorrect order via uber eats (it was actually uber eats system error), I contacted the Management and they where so responsible, i got what i ordered today, well done gents my favorite Pizza place for 5 years has not let me down :) Thank you Edward Lenso and Carol Taylor i am humbled. The pizza was excellent!!!!!!!!!!!!!!!!!!!
56 replies
83 months ago
Illegal unpaid debits by Telkom, Hidden clauses
I have sent numerous emails to telkom staff as per below kgotlem2@telkom.co.za'; kgotlem@telkom.co.za, 'celelp@telkom.co.za'; 'mpanzaa@telkom.co.za'; 'legalservices@telkom.co.za' I have requested a reference number so that i can approach ICASA with regards to Telkoms ilegal unpaid debit order fees, to date i have not recieved any feedback, Telkom refuses to remove the unpaid fees from my account, i even asked the consultants to confirm within the terms and conditions where is this stated that Telkom is allowed to charge unpaid debit order fees, i am sure that there is numerous customers that are having the same problem, Hopefully once i approach ICASA i can get the NCR involved Telkom has hidden clauses that is not made visible to customers, I want all my fees waivered, as i did not agree to pay R202 for an unpaid debit as it is not stated no were in the contract CAN I PLEASE GET A REFERENCE NUMBER!!!!!! Please refer to the terms and conditions as per below: Non-receipt of an invoice by the Subscriber must not be considered as a valid reason for late or non-payment. 6.5.3 The Subscriber is liable and responsible for payment until payment has been received into Telkom Mobile's bank account. 6.5.4 The Subscriber is in breach of this Agreement by cancelling the debit order without the prior written consent of Telkom Mobile. 6.5.5 Should any debit order be returned unpaid or stopped or rejected, Telkom Mobile will have the right to suspend the Subscriber’s account until such arrears amounts have been received and paid in full)
0 replies
86 months ago
TELKOM TAKING THERE CUSTOMERS FOR A RIDE!!!!!!
Please note I would like to query Debits that has been going through my account: The following below: A debit order came back unpaid in December an EFT transfer was done by myself on the as per statement attached, spoke to numerous consultants and asked why am I being charged R202, it was confirmed that there is a fee I am being, I asked as well why isn’t the debit or that is not going off The following was payments that was done and unpaid: 20/12/2018 R169 Unpaid 2x EFT payments was made as I noticed that the a debit order did not run on the 20/01/2019 per attached proof of payments These payments will mean that December and January payments where up to date as per the contract agreed debit date ##th of every month. On the 22/01/2019 Telkom then put through a debit of R169 I reversed the payment as per above payment was made as agreed on the 20/03/2019 I did not agree for Telkom to debit me on the 22/01/2019 as my salary date is on the ##th of every month. I then called Telkom a and asked the consultant what is happening with my account she asked that I send through my proof of payment as attached (this was done) I cannot be held liable if Telkom does not stick to their own terms and conditions as they did not debit my account as supposed to. TODAY IS THE 22/03/2019 AND THE DEBIT ORDER DID NOT GO OFF On the 08/03/2019 as I was discharged from Hospital, I made another EFT payment of R170 to my Telkom account, on the 08/03/2019 On the 15/03/2019 I was debited with an amount of R573, I called the call centre to ask why I was told there is a fee R202 since January 2019 that is getting billed on my account. If I have a look at my payments, my account should be up to date, I cannot be held responsible if your debit order process does not work for your customers. As per the terms and conditions I don’t see anywhere on the contract where it is stated a fee will be charged for an unpaid debit order. It is stated on the terms and conditions (6.5.2 All monies payable by the Subscriber to Telkom Mobile must be paid by way of monthly debit order, by way of an EFT, or any available payment channel, timeously on due date, free of deduction or set-off to Telkom Mobile at its principal place of business or to Telkom Mobile’s bankers, which details are stated under the Monthly invoice. Non-receipt of an invoice by the Subscriber must not be considered as a valid reason for late or non-payment. 6.5.3 The Subscriber is liable and responsible for payment until payment has been received into Telkom Mobile's bank account. 6.5.4 The Subscriber is in breach of this Agreement by cancelling the debit order without the prior written consent of Telkom Mobile. 6.5.5 Should any debit order be returned unpaid or stopped or rejected, Telkom Mobile will have the right to suspend the Subscriber’s account until such arrears amounts have been received and paid in full) Today is the 22/03/2019 and there is still no debit of R169 that was processed. It is stated in the contract if an account is in arrears TELKOM will suspend the line (Services) TO DATE MY LINE WAS NEVER SUSPENDED NOR WAS I CONTACTED BY YOUR COLLECTIONS DEPARTMENT. TERMS AND CONDITIONS: Should any debit order be returned unpaid or stopped or rejected, Telkom Mobile will have the right to suspend the Subscriber’s account until such arrears amounts have been received and paid in full. I want a reconciliation to be done on my account and all fees to be waivered. I am a loyal customer that has been paying my account monthly and seems Telkom is taking customers for a RIDE, Please note I will approach ICASA and we can take it from there, if be I will approach the small claims court AND the JUDICIAL OFFICES OF THE CONSUMER I WOULD WANT ALL MY OVER PAYMENTS TO BE REFUNDED TO ME. Extremely POOR SERVICE PATHETIC, PLEASE FIX YOUR DEBIT ORDER SYSTEM!!!!!!!
0 replies
93 months ago
Excellent
Thank you Ngoako Kgapane, for the excellent service and going the extra mile, I am glad to be insured by outsurance, thank you!!!!! SA's leader in insurance,
105 replies
102 months ago
Poor service from Standard bank
I called on numerous occasions for my standard bank credit card to be closed as i paid it up, it was settled with the total outstanding balance, i want my account to be closed with immediate effect and my ITC (transunion and experian ) to be update immediately, i no longer have this account or the physical card.
161 replies
107 months ago
PATHETIC SERVICE FOR NEW JOINING CUSTOMERS
<p>I done an application for a credit card on the 31st of May 2017, i only recieved feedback on 02/06/2017 regarding my quote and approval for my credit card, does it take 1 month to approve or decline an application for a credit card? all documents where sent on application date of the credit card 31/05/2017, it took the bank 2 months to deliver the credit card to me, i finally recieved the card on the 28/06/2017 delivered to me and handed a copy of my id,copy and my drivers license, copy of proof of address this was handed to the courier service, on the 29/06/2017 i called the call centre to activate my card, i called in on 3 seperate occasions to requesting the activation of my card, all the consultants i spoke to said we will get some one to contact you and your card will be activated, there after i recieved a call from Bongi confirming no documents where submitted by the courier service, i then contacted the courier service and they confirmed documents where uploaded, i then called the call centre ********** 000 and spoke to a manager Lee Spies and he confirmed there where no documents uploaded, this is extremely poor service, my request is: the card account should be closed and my ITC transunion/experian should be updated with immediate effect as i will be taking this to the ombudsman if my above requests are not met. POOR AND PATHETIC SERVICE.</p>
56 replies
108 months ago
Excellent Ford approved panel beaters
<p>My vhiecle was unfortunetly in a small bumper damage, i took my vheicle to Gideon Roux Panel Beaters in pretoria Silverton and within 2 days my vheicle was repaired and ready for me to collect it. </p> <p>The paint job is excellent!!!!!!!!!!!!!!! the vheicle looks like new again!!!!!!</p> <p>Your guys are my number 1 panel beaters in Pretoria!!!!!!!!!!!!!!</p> <p>Thank you to Verner/Sunesh excellent and exceptional service....</p>
0 replies
108 months ago
pathetic customer service
<p>Poor and pathetic service from a cashier in jet corner of van der walt and church street pretoria cbd,</p> <p>I was about to purchase some items in the store, some of the items i choose did not have a price tag and some items where sale items and had double price tags, i kindly asked the cashier (Idah) to check the price of some of the items, Idah was extremely rude as if she had no interest in assisting me,(Arrogant as ever) whats happening to jet cbd? i decided to leave some of the items as she wasnt interested in assisting me. </p> <p>I have been a customer of Edcon (Edgars/Jet) for the past 13 years.</p> <p>Pathetic service!</p>
112 replies
114 months ago
Excellent service
<p>Thank you Zinzi Radebe for the excellent service and going the extra mile with assisting me a quote and approval for my motor car insurance. We need more service ethic individuals like her. I really appreciate it.</p> <p>I would like to thank the management at outsurance for giving me chance.</p> <p>Thank you Zinzi at outsurance, </p>
56 replies
123 months ago
House and Home's Management Retains there client
I would really like to compliment the store manager at house and home Menlyn Mall, Louis you rendered me excellent service on 01 March 2016, <br> <br> I purchased a refrigirator at House and Home 01/03/2016 , and she even went the extra mile by getting me delivery the same day, <br> <br> Thank you for your service, I hope your reporting line aknowledges your good work that you are doing in your store.<br> <br> South Africa needs more Managers like you that is energetic and is willing to assist the customer and go out of your way to pleas the customer. Mr D Ramdas
75 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
5 (38.46153846153846%)