MG
Mike G
Active since Feb 2011
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
Misleading representation.
The item I ordered had 2 prices, the one for an additional R40.00 originally said get it today. So I chose the more expensive option, I was told that delivery was going to be 4 days later. When I looked again both prices now say Get it Tomorrow??? My query result in a tuff luck attitude, you should have read the T&Cs. So I paid R80 extra for absolutely no reason. It's misleading and nonsensical to have 2 prices displayed! I wonder how many people actually read the T&Cs.
0 replies
25 months ago
Hopeless Service
Trying to get through to Mini's service department is impossible. Phoned three times this morning, transferred to the service department and it just rings out.
0 replies
26 months ago
Customer Service - NONEXISTENT!
I've been trying for months to convert an expired contract into a pre-paid account. Getting through to the correct department is nearly impossible, and when I did get through I supposably failed the security questions. To add insult to injury I get weekly calls from Cell C telling me my contract has expired and can they upgrade me (not would I like to upgrade)! But what does irritate me is a call from 084 135 that when answered, puts you on hold! STOP phoning me, and change the number to pre-paid!!!!!
168 replies
54 months ago
It's a SCAM!
We never received the item we ordered (supposedly the Aramex truck got hijacked), however the promised refund hasn't materialised either. I'm sure this is scam, website is no longer active and neither is the phone number.
0 replies
57 months ago
Poor Service
I've had my Seiko Astron for roughly 10 years, it never leaves my wrist, so the silicon strap was starting to look tired. I went into Seiko Boutique Woodlands to inquire about the replacement strap. I was informed that the watch would have to be sent into their repairs department (5-6 weeks) and, to top it off, I would have to pay for the new strap upfront (R6500). Needless to say I walked out of the shop very disappointed. Anyway, to cut a long story short I ended up ordering a replacement strap from the UK (genuine Seiko strap + strap changing tool) on Thursday and fitted it myself this morning (Monday). Nowhere near 5 weeks and a fair bit cheaper than R6500. BTW Seiko Boutique I'm still waiting for your repairs department to send through the official quote!
0 replies
76 months ago
Apple Watch Battery Swollen
The battery in my Apple Watch expanded causing the front glass to pop out. I was informed that the watch is out of it's quality coverage period and therefore I'm expected to pay for a replacement unit. Sadly this is not the first time I've heard this happen to an Apple watch, the same thing happened to a work colleague's watch in November 2019. This is a known issue and consumers should not be expected to pay for faulty battery repairs or is Apple telling the consumer that the lifespan of an Apple watch is not expected to exceed ~3 years. Consumers are so annoyed about this issue a class action lawsuit was filed against Apple in April 2019. Regardless, I'm extremely disappointed that this has happened and the fact that the Core Group tells me I should take the issue up with Apple directly.
0 replies
77 months ago
Poor Service - Billing Issue
Sadly, trying to talk to a DSTV agent these days is extremely difficult. Dealing with them through WhatsApp, IVR, Twitter,.... can be frustrating! The options available on a couple of these channels, do not include the ability to raise a billing issue. They will tell you how much you owe and send you a link to pay, but no option complain! My issue, simply put, DSTV did not disconnect my holiday card on the date requested (23rd Sept 2019). On the 29th Nov 2019 I was going to reconnect this card when I noticed that it was still connected and the bill was through the roof. Bearing in mind that the DSTV policy is to automatically disconnect holiday cards every 30 days. I eventually managed to get through to an agent on Friday (6-12-2019), explained the issue and requested that they listen to the voice recording and make the necessary correction. The call centre agent stated that a query was logged and can I follow-up on the following Monday. (Why should the customer be following up?) Now I'm dealing with DStv via Twitter (@DStvCare) , they are aware of the issue but have still not managed to listen to the voice recording. A voice recording that is less than 3 months old and should still be available in real-time (I do not believe it's been achieved yet!). What really is frustrating is the lack of communication from their side, the inability to provide a timeline and the fact that they don't disconnect the card after 30 days as per their own policy. It's hardly surprising more and more premium subscribers are moving to the likes of Netflix. Come on DStv this isn't difficult!
244 replies
Review Distribution
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4 Star
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2 Star
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1 Star
7 (100%)