DS
Danel S
Active since Feb 2011
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
GLASFIT damage to vehicle
On 16 February my vehicle was booked in at Glasfit to repair my windscreen. This was your Vredenburg office. I specifically asked do you know how to fit the windscreen of my car and the answer was yes. My vehicle was returned the afternoon and when I later on looked at the passenger side, I noticed that the windscreen side pillar moulding was broken. I checked the driver side - same thing. I immediately informed your branch and also complained that the interior of the car was left full of black prints (it is white interior). Returned the next morning and both technicians who worked on the car acknowledged that they broke the mouldings when they tried to refit it. They also agreed they did not put any protection on the dash or seats when working. The reason for not telling us they broke it, was that we were not there at that point when it was broken. So either these workers are afraid to inform management or your shop is just dishonest to their customers. Agreed to replace it only to tell my insurance a week and a half later you are not replacing it - it was discussed with us. So no integrity, dishonest and lie to customers faces and poor workmanship. If you can stay away from this place and you actually want you car back in the condition you left it, DO NOT USE GLASFIT
0 replies
14 months ago
**** - does not honor contractual agreements
If I can give you a zero I would have done so. Beware of these people - you think you are covered but try to claim and reality hits you. I paid R53000 for a service and maintenance plan. I did my services as expected and with my last service at a Hyundai dealer the workshop informed me after complaining and taking the car multiple times within the warranty period that my clutch requires work and the breaks must be replaced. To be informed by Liquid Capital if the mechanic made an error, I must pay R6000 for the strip work to inspect the clutch - not stated in my contract with them at all. The brakes I now had to take back 3 times for photos. Each time Liquid Capital cancels the claim and ask for new photos and image of my mileage because my warranty ends in 2000 km - then they can't find the claim; then they expect my vehicle to stand at the dealer for a month while they decide to pay something clearly stated as covered by my policy contract - each time I must drive to the next time as we do not have a local dealer to sort out their incapacity to pay claims. Buying time not to pay in my opinion as you should need one set of photos - not constantly asking me to take the car back for more. I did not claim under my maintenance plan at all - this is the first claim so if I abused my plan I can understand this - the dealer assessed and lodged a valid claim not you need to StepUp like you name your plans and pay what you promise. This is a money making **** and they do not stick to what is sold to the consumer. M-Sure manages this for Liquid Capital it seems or Hyundai and they give you the run around! I will post this on every possible social media platform to warn people against you.
53 replies
14 months ago
**** - Liquid Capital Maintenance Plan
If I can give you a zero I would have done so. Beware of these people - you think you are covered but try to claim and reality hits you. I paid R53000 for a service and maintenance plan. I did my services as expected and with my last service at a Hyundai dealer the workshop informed me after complaining and taking the car multiple times within the warranty period that my clutch requires work and the breaks must be replaced. To be informed by Liquid Capital if the mechanic made an error, I must pay R6000 for the strip work to inspect the clutch - not stated in my contract with them at all. The brakes I now had to take back 3 times for photos. Each time Liquid Capital cancels the claim and ask for new photos and image of my mileage because my warranty ends in 2000 km. Buying time not to pay. I did not claim under my maintenance plan at all - this is the first claim. This is a money making **** and they do not stick to what is sold to the consumer.
53 replies
22 months ago
Treating customers like ********s
If I was able to give you a 0 I would have done so. On Saturday, 22 June my daughter I visited the Paarl Mall. She went to Clicks to buy a gift. In shop she changed her mind, placed the mascara on the shelf and went to the cashier and bought a gift card. Upon exiting the shop, through detectors, she was stopped by the lady in charge of beauty asking her what she did with the mascara. She told her she placed it in the shelf and was escourted to show them where. When it was found, she was able to leave - no excuse for being treated like a ********. She had no bag on her, no baggy clothes to hide anything, the detector did not sound yet you thought it is OK to treat her that way - not even apologising when she showed you where she left it. Spoke to the manager who was not helpful and said the lady is in charge of beauty and doing her job. You lost a loyal customer - never will I sit foot in your store again. All she had to do was ask my minor daughter politely Please show me where you placed the mascara so that I can put it back - or look at your footage but to be rude and treat her like a ******** with no obvious reason is not on. The manager did not even call the lady. I understand people ***** but surely I will not ***** a mascara, go and stand in a queue and buy a gift voucher.
0 replies
40 months ago
Poor service and delayed payments
A claim was submitted on 18 October and again on 12 December as only one of the accounts were paid in the pack sent through. How can it be acceptable that it takes you 2 1/2 months to assess a claim and settle it and then only partially? Surely your turn around times on a claim cannot be more than 2 months? Poor service with no response from agent when it was reported that you only paid one of the in hospital shortfalls.
0 replies
52 months ago
Premium stream with no channels
I signed up for the streaming premium package. Day 2 still no channels to watch. Spent more than 40 minutes with Percy omline unable to fix. You managed to link a wrong persons personal info to my account. I want my money bsck as I am paying to stream and you cant add channels to my account!,
424 replies
66 months ago
Hyundai SA worst ever
Never trust the warranty they give on your car. I bought a new Kona 2L Executive in August 2019. In Sept 2020 I took the vehicle to Hyundai Vredenburg because water was leaking from the exhaust system. They kept the car for a day and I was told there are 10 holes in the exhaust and they have nevrn seen this on a car with 20 000km on. I then continued to follow up and was told that the dealership is changing ownership but they will get back to me on when it will be fixed. In October Danelle from Vredenburg phoned me to inform me that they will not be repairing the vehicle as Andre from Cape Town declined to fix it under warranty because I use my car to launch boats and drive on the beach - just because I live on the west coast that assumption was made. Firstly I don't own a boat, secondly I recently moved to the west coast. I lodged a complaint at Hyundai SA - no response. Contacted the dealer I bought the vehicle from and was told it is covered. Sent my advice records and extended warranty info through and then Vredenburg told me they will now cover it but they don't stock exhausts for their vehicle and order it from Korea when needed. It will take 21 days. 21 days came and went by and after following up again, was told it will now only land end of November. Worst after sales service ever. Worst warranty, Worst product - how can you not stock a common item like an exhaust for your vehicles locally!
0 replies
79 months ago
Impossible to cancel a Vodacom contract
It is unclear why Vodacom can issue contracts in store but one must phone to cancel a contract. I have now attempted 5 times to cancel a contract via the phone number - you stay on the line for a minimum of 20 minutes and when you eventually get through, the line is cut off and you must start from scratch. Sure you are not treating customers fairly and should enable a platform for cancellation that actually works? I want these contracts cancelled immediately or I will escalate this to the ombud!
315 replies
84 months ago
Pillar to post Pathetic service
On Friday 29 June I spent half an hour with an agent on the phone due to 2 error messages. The one that account is in arrears which it is not and then E134 which is saying I am not in the country. DSTV on my secondary decoder not working. HE managed to get it to work and 5 minutes later it stopped. Phoned again on Saturday morning, spent another half an hour on the phone, switching cables, etc. and the error messages were cleared again. Only to stop working after 10 minutes. Then I was told, bring in both decoders. Which we did on Monday only to be told the decoders are working perfect it is installation. So we had the installation people yesterday, paid them for checking and replacing all cables and testing all the connections from dish and primary decoder - nothing wrong it is the decoder. Went back this morning to be told it is not the decoder. I am sick and tired of this!!!!! Do you get the message? I am PAYING for this xtra view and PAYING FOR FLIPPEN INSURANCE. WE STAY IN DURBANVILLE WHICH IS NOT AROUND THE CORNER. I am driving up and down, phoning spending hours on the phone, paying for nre installation and still nothing is working - currently streaming DSTV via the app and PAYING ADDITIONAL DATA OVER ABOVE THE R1000 A MONTH I AM ALREADY PAYING YOU. I expect you to replace this decoder and I do not give a damn if it is working in your shop. It is not working at my house and everytying except the $%@%#$# decoder has been replaced. Your service sucks and is pathetic to say the least and maybe we should consider whether the R1000 a month I pay is worth all of this. You clearly do not give a damn about your customers. Maybe I should just take you to the ombud. Taking insurance money, not willing to acknowledge that it might actually be faulty equipment and not willing to replace obviously broken stuff I am insuring with you. Any taking my money and not delivering a viewing service??
0 replies
112 months ago
Vodacom illegal contract
<p>On 19 January my dad noticed a deduction from his bank. He phoned your call centre and was informed by Justin that he took out a contract at Canival Mall in Brakpan on 9 January. He informed that he does not live in Brakpan but in Cape Town and that we were traveling from PE to Cape Town on the day in question. He was then asked to obtain a sworn affidavit and submit and that Vidacom will investigate but continue to deduct until proven he did not take it out. So, are you desperate for contracts? Vodacom needs to proof... where is the RICA proof? Did you getbproof of address? Where is his signature and maybe you need to investigate the staff member who shared our banking details with a criminal! Stop this contract immediately while you investigate at yourvown cost. We have since sending the affidavit to the email address givem received calls from Tania, Sebastian, Wendy, Phindile to name a few. Your autimated email requires us to submit a contract nr. Where do I get that if I did not take out the contract. Sort your mess out or I will contact the ombud and ICASA. Ref 0152-2YA1</p>
56 replies
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