MT
Melita-Violet Tlou
Active since Jul 2011
7
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0
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Reviews
7 reviews56 months ago
Account owed amounts increasing instead of decreasing
My mom has not been getting help with her clothing account from the accounts department. The owed amount does not seem to decrease at all even though she pays her monthly due amounts on time every month. What is going on? Can someone contact her and assist with getting to the bottom it?
0 replies
56 months ago
Terrible customer services and bad product fabric quality
Very unimpressed with the after-sales services from Babyhood consultant. I purchased a glider from them but the fabric is peeling and I have been trying to get information about how they can assist and the consultant was everything but useful after ignoring my requests on their business whatsapp. I’m very unimpressed with the service and can not recommend their PU gliders that are’nt cheap by the way.
0 replies
59 months ago
Terrible Access recovery process from 1st for Women. Stay Away!!
Terrible customer service there is nothing 1st about the service I have received from 1st for Women. My access still has not been returned to me. They handed the recovery of my claim to Telesure Investment Holdings so that my claim can go where the customer service is the worst - my claim is basically forgotten. The third party insurer Discovery has been ready from day one to settle my claim but has not been sent an approach because of shoddy administration from Tihsa and 1st for Women couldn’t be bothered because they have my access. I don’t want another call from this insurance to sell me another product.
53 replies
59 months ago
Poor Customer Service from Claim Consultant
The person currently managing my claim could not care less to give me any feedback. She is the Recovers Administrator in the Claims Risk and Cost area. She is blatantly ignoring my email requests for feedback even request from her colleagues to provide me with feedback. I’m really frustrated as I have been following up and getting the excuse that she is waiting for a tax invoice from the panel beaters. Surely it cannot take months to get a tax invoice! Can someone at Tihsa expedite the recovery process of my claim? I can no longer be patient. This is terrible customer service the least she can do is respond to my emails. The third party insure has been waiting for the approach for months to settle the claim but the pace at which this matter is handled is dreadful really.
53 replies
124 months ago
Awesome customer service still exists
I needed to return my Purity & Elizabeth Anne's Goodnights Sleep product which were so defective that they gave my little girl a rash that turned into burn mark on her neck. Amanda Magagula was an awesome Dischem staff member who handled my case and actually checked the previously purchased stock against existing stock and agreed that the product was defective - 3 bottles of product. <br> <br> I was so happy with the way she spoke to me, listened and ensured I was refunded accordingly. This Dis-chem staff member knows all about ensuring that the customer experience is something to write up. Thank you Dischem for Amanda at your Strubens Valley branch!
0 replies
124 months ago
Purity Good Nights Head-to-toe Wash causing rash
I was using the Purity & Elizabeth Anne's Good Nights Head-to-toe Wash on my 8 month old little girl for over a month now. I decided to give it a try on my baby's hair. I initially loved that it was gentle on her skin, left a lovely lavender fragrance in her hair, softened her hair and slept well at night. I loved it so much that I went and bought three more bottles and was recommending the product to family. When I opened one of the three new bottles, the fragrance was different but I thought I might be mistaken. After a week of using the product on baby, she developed a terrible dark rash on the back on her neck which I am now treating. The new Good Nights Head-to-toe Wash actually smells like an ammonia cleaning product - like, Unilever's, Handy Andy actually. I am thoroughly disappointed with Tiger brands about this new batch of product and now have excess product that is harmful to my baby's skin. I feel that Tiger brands have skimped on ensuring that the baby products are mixed correctly and that every batch is just as good as the last. I am so disappointed and annoyed because now I had to spend on an expensive skin rash product that cost me over R300 to treat the rash.
0 replies
125 months ago
Airtime Rip-off
I feel completely rip-off by Mtn on my most recent airtime recharge account. On Tuesday evening, I recharged by airtime balance with R60 over Internet banking and though I it reflected under balanced and I received the usual confirmation sms I couldn't make a call and received the service provider voice prompt to recharge my airtime account. This was very frustrating.<br> <br> After switching my phone on and off and fiddling with my mobile settings a couple of times I managed to make a 10 min call and received the in-call prompt that I have one minute remaining and thereafter my call was terminated.<br> <br> Most surprisingly, I barely used my phone all day the following day due to the same issue of seeing a R48 airtime balance on my phone but not being able to do anything with it. On Wednesday night before going to bed my airtime balance suddenly dropped to R9 and I was completely annoyed because although I use out of bundle rates for web browsing this has been the most irregular exhaustion of airtime ever (I'm not new to depleting airtime at out of bundle rates and I'm able to make R25 airtime go a long way for web browsing and making calls till top up day). What a rip-off Mtn!
75 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)