RC
Richard C
Active since Mar 2009
24
Reviews
0
Industries
Reviews
24 reviews20 months ago
First class, friendly service.
My CPU fan packed up yesterday, so I took it out and went to Somerset Mall for a replacement. Only one available was a rather pricey technicolour one that I wasn't keen on buying, but the helpful guys at ComputerMania informed me that Computer Zone might have a more suitable unit for me. Brian, at Computer Zone, didn't have a fan to fit my motherboard, but offered to check out my old fan to see if he could fix it. And fix it he did - for the grand fee of R80. Great service, Brian - and thank you!
0 replies
26 months ago
Eskom - a National Shame
If anyone still has any doubts over Eskom's total lack of regard for its customers, a visit to Eskom's Customer "Service" Centre in Bellville will undoubtedly remove them. Two hours of standing in the scorching sun outside turnstiles guarded by a large gent on a power trip (apologies for the pun), followed by another 90 minutes seated in the building, and then a 10 minute interview during which the "consultant" made no less than three mistakes - thus rendering the entire ordeal futile - is enough to convince me that the Distribution division of Eskom is in even worse shape than its Generation division. This company is a national disgrace - not that that is news to anyone, I dare say.
0 replies
36 months ago
Stress-free removals.
A couple of observations, if I may, before moving on to the business of the actual removal. First, my impression was that Biddulph's office people were under too much pressure, possibly due to understaffing. Secondly, I felt that communication between office and the outside team(s) was not as effective as it should be, so (for example) there was initially some confusion about what was going where at the time of redelivery. However, and more to the point, the entire collection, storage and redelivery process (all within the Western Cape) otherwise went off without a hitch. Contrary to our experience with an earlier removal company we have detected no losses whatsoever and only one very minor and understandable breakage that was really quite negligible and of no concern to us. Biddulph's workers (most of who were involved in both the collection and redelivery - an excellent policy, by the way) were actually more concerned about this than we were, which was impressive! So, a stress-free removal, storage and redelivery experience thanks to the Biddulphs team. I should mention that our final delivery address(es) were not firm at the time of collection, with the result that initially I overpaid. The appropriate refund was deposited into my account immediately after the redelivery, which again was impressive confirmation of Biddulph's customer focus. We are hoping that this will be our final move, but if we find ourselves relocating yet again we will have no hesitation in appointing Biddulphs to manage the move for us.
53 replies
45 months ago
Here is a Company that does what it claims to do.
After lengthy negotiations with Medihelp, at the conclusion of which I was given to understand that "network" means exactly what they mean it to say, neither more nor less (with acknowledgment to Lewis Carroll's "Alice in Wonderland") I sent in a claim form to my gap insurance providers, Zestlife, for the contested sum of R30000. In less than 10 days the full amount arrived in my bank account; this without any kind of contact from Zestlife - it just happened. This is the sort of service we should be able to expect but so rarely receive - and for this I feel high praise is due to Zestlife.
134 replies
49 months ago
Lousy service, poor product.
Visited Ocean Creek Spur in Sandbaai - first time in three years - and ordered a small medium fillet steak from a barely comprehensible waitress. When the meal eventually arrived after 20 minutes I found that small particles from an earlier customer's meal were still attached to the knife, and the steak turned out to be (very) rare. Impossible to complain since the waitress had disappeared and the place appeared to be understaffed - so I got on with eating a not very palatable meal. As may be gathered, the service might be described as wanting. Maybe I'll try again in another three years...
0 replies
58 months ago
Poor Performance All Round.
Bought a few items at the Helderberg store this afternoon and on returning home discovered I'd been charged an additional R38 for a "Supamama budget bag" that I hadn't purchased, which item had been added to the end of the sales slip after the 80c plastic bag I actually had purchased. First strike against Builders. No big deal, it's only R38 after all - but it would be nice to be refunded next time I go in, and getting a manager's name might be helpful. So I tried the Builders contact number on the slip, which turned out to be a contact centre. Second strike against Builders. The contact centre person then offered to transfer me to the "frontline office" at Helderberg, where the lady who answered the phone asked me to hold - and then immediately disconnected me. Third strike against Builders. R38 is not a fortune, but if old toppies like me are being overcharged this sort of figure on a regular basis because we probably won't notice, potentially large sums of money are being made somewhere. Just a thought.
53 replies
60 months ago
Telkom excel themselves this time.
I have to give Telkom credit for doing the right thing. I've had issues with my ADSL connection these past few weeks, culminating in my approaching Telkom to do something about my slow internet speed - less than 5Mb/s for weeks, while I'm paying for 10Mb/s. They fixed it - efficiently, and within a day or so - and went on to give me a better than nominal credit on my account for the month. I regard that as good service indeed.
0 replies
61 months ago
So lightning never strikes twice?
A couple of weeks ago I bought two jigsaw puzzles from Bargain Books (Whale Coast Mall). Both appeared to be in good condition, but on attempting to complete the first my wife and I found one piece missing and duly took the puzzle back to the shop for a refund, which I obtained in the form of a credit note. Fair enough. This week we started on the second puzzle and quickly discovered an edge piece was missing. On counting the pieces (several times) we unsurprisingly came up with a figure of 1007 instead of the expected 1008. So, back to Bargain Books, where the manageress initially refused to contemplate any refund and then accused me of being abrasive - presumably for insisting on my rights as the purchaser of defective goods. Quite clearly she was practised at this sort of discussion. Now, I agree that two jigsaw puzzles, each being short of one piece, is quite extraordinary to the point of being - yes, incredible. Indeed, in my fairly long life I have never before experienced even one such instance - but that doesn't excuse the refusal to recompense me now it has happened, nor the implication that I am a liar. To cut a long story short I was eventually issued with a credit note and a barbed and (needless to say) entirely superfluous hint that I shouldn't think of purchasing a jigsaw puzzle at Bargain Books again. As an aside, I did mention to the lady at some stage that Bargain Books was going to get either a positive or negative mention on Hellopeter, depending on the outcome of our "negotiation", whereupon she opined that it made no difference to her either way. So, five stars for the eventual realisation of my customer rights: one star for the unpleasant customer experience involved. Say - three.
159 replies
61 months ago
Amazing service
takealot.com's service has always been top-notch, but today they excelled themselves. I ordered three quite different items yesterday from different sources, promised for collection in 8 days' time. They arrived and I collected today. That's amazing service by any standard.
0 replies
67 months ago
Half-cooked, soggy chicken.
KFC Sandbaai (Herm****): We don't patronise KFC very often - this was only the second time since the start of the lockdown in March - and we won't be going in a hurry again. Even though it took only 20 minutes to get our 7 pieces of chicken home, all were soggy by the time we arrived and we found that two were only half-cooked and therefore inedible. Worth one star at the most, but they get two because the service was no worse than average.
0 replies
Review Distribution
5 Star
9 (37.5%)
4 Star
1 (4.166666666666667%)
3 Star
1 (4.166666666666667%)
2 Star
5 (20.833333333333332%)
1 Star
8 (33.333333333333336%)