Active since Mar 2009
I am writing this to express my absolute disgust with the way ABSA treats its loyal Prosperity account holders. I have multiple investments with ABSA, yet I have been subjected to months of unnecessary monthly fees due to a complete lack of administrative oversight. In September 2025, I opened a credit card which should have been linked to my Prosperity account. Had this been done correctly by the bank, my monthly fees as a senior would be zero. Instead, ABSA failed to link the card, and I have been paying monthly fees ever since. It is a disgrace that a senior citizen—who has entrusted their investments to this institution—has to go hunting for "missing" links in the bank's own system just to avoid being overcharged. This is a total lack of care for your clients. I am demanding: 1. An immediate linkage of my credit card to my Prosperity account. 2. A full, backdated refund of every cent in monthly fees charged since October 2025. 3. An explanation as to why this wasn't handled automatically at the point of sale. Shame on you, ABSA. I expect a resolution immediately.
Prospective clients should exercise extreme caution before purchasing Retirement Annuities or Life Annuities from Momentum. My experience has revealed a distressing lack of professionalism and a total disregard for client welfare. For nearly four months, Momentum (MRA.TPFdocs@momentum.co.za), has failed to acknowledge or respond to critical emails regarding shortfalls in my monthly pension payments. Despite multiple follow-ups, there is zero urgency to rectify these financial errors. When dealing with life annuities, communication is vital; Momentum’s persistent silence and failure to address pension shortfalls suggest a systemic administrative breakdown that puts your financial security at risk. Avoid until they prove they can manage client funds and communication responsibly.
Is anyone else having problems getting a reply from the MRA.TPFdocs@momentum.co.za email address? I've sent six emails since September 16th about an urgent issue and haven't received a single acknowledgment, even after escalating some of them to Momentum Management. My specific problem is that the inflation adjustment due in August 2024, as well August 2025, was never app**** to my Management Adapted Income. I only received the standard 2% annual increase. Marlin Leibrandt rep**** once on September 21st but completely ignored the core issue about the missing inflation adjustment.
I’ve been with Afrihost for 7 years. Cancelled the fibre on 3 July, as we’ve sold our apartment. According to Afrihost it can only be cancelled on 1 September, as I have to give a full calendar month notice. … 3 days, really. It has always been “month-month and cancel before 15 th of month”. They say, I should read their T&C’s. Shame on you Afrihost - after 7 years? Guess I won’t use you ever again.
I used the Sixty 60 online portal to make a donation on Mandela Day (Meals on Wheels). Checkers promised to refund the delivery cost (R35), within 24 hours. Still waiting and no reply to my emails. Shame on you Checkers. Remind me to never use Sixty 60 again! You are dishonest.
Ordered wine & beer online on 26 Nov. Still not delivered by 2 December, 17h00 after various emails and promises of delivery. You should not be in the online delivery space Makro.
Trying to get Discovery to process a payment to a Dermatologist. Still no action after 5 emails. All emails acknowledged by system but no reply from Discovery - not even from email addressed to Discovery management.
Just bought an Apple 4K TV from Incredible Connection Online. Very surprised to receive an email from them saying .... "Please be reminded to inspect your purchase at delivery to ensure you are happy with the working condition. We unfortunately cannot assist with claims for damaged or faulty products unless inspected at delivery". Does this mean that I have to connect & test the Apple TV, before the delivery guy leaves? And what about my 12 month warranty? Just does not make sense at all.
Booked a 12 day cruise on NCL Jade, from Cape Town on 21 December, 2021. One of the main reasons why we booked, was to see family on Christmas day in Richards Bay - we would dock for 2 day’s. Received email from Norwegian Cruise Line on 15 November, saying that we will no longer go to (or dock) in Richards Bay, as they wil now only go as far as Durban port. Very difficult to explain the problem to NCL agents, as they all have the generic answer …. You can cancel , with a $749 penalty. Cannot understand why I have to be penalised for a problem caused by NCL. This is like getting on a cruise to the wrong destination LOL. What a bummer.
I'd like to compliment Simone Britz, from Investec, Private Banking for the excellent service she provided me on various occasions. Simone appears to be the go to person, when everyone else fails to assist. I have always been pleased with the service I receive from Investec, however, Simone Britz's professionalism and ability to get to the bottom of the situation quickly always exceeded my expectations. I do hope that all your kind assistance and willingness to help will be just rewarded by Investec.
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