CW
clint W
Active since May 2011
29
Reviews
0
Industries
Reviews
29 reviews15 months ago
Expensive and no longer value for money - customer service non existent
Useless customer service. Multiple occasions they either deliver to the wrong address or dont at all. Constant need to follow up and it goes very quiet on their side.
0 replies
18 months ago
Mastercare Cape Town is amazing
Such a great experience recently. Within hours of submitting a repair claim for my bar fridge I had their technicains on site. They flushed and re-gassed it. Super pleasant. Sadly the next day the temperature hadn't dropped, so I made contact with them and they returned same day to collect it to run tests in their workshop. After a higher pressure flush and another regas they got it working like new. Every step of the way the managed my expectations and called me with updates. I cannot recomend them more highly.
0 replies
19 months ago
Efficient and friendly
Mohammed has been efficient and friendly in assisting with my water damage claim. This was via Tersia and team at 1.168 who have always given tremendous service.
53 replies
30 months ago
Network issues shocking in Cape Town
Network quality is so poor, and trying to log issues on their website is hopeless
1703 replies
40 months ago
Fantastic empathy and service
Unbelievable service over the past year with claims, but recently incredible empathy shown by all their staff when we lost a pet. Cannot praise them highly enough!
132 replies
40 months ago
Credit card on hold despites massive funds available
So tired of my credit card declining and not being notified about it. Travelling overseas is no joke when this happens, and forces you to use another credit card from another bank. Despite raising this previously with my private banker your automation system does not work. Why is this not a feature on your app to over ride? We are in 2023 and cannot understand why this basic functionality is still not available?
264 replies
49 months ago
World class service
First class service end to end...big improvement from a few years back. Clearly they have worked on their customers service !
74 replies
52 months ago
Shocking to wait over an hour....still no answer....
Waiting over an hour to get through to their call centre....abysmal....
0 replies
55 months ago
New fan!
Outstanding. End to end I was updated regularly where in the process my booking, repair ad then parts were. I would recommend Mastercard to anybody for service and value for money.
53 replies
62 months ago
Unfulfilled Promises
Going on 3 months - still empty and unfulfilled promises to refund us and fulfill the one remaining Dell. Scary they hide behind emails and WhatsApp and you cannot speak to them directly or visit them in Cape Town. Warning bells chaps
0 replies
Review Distribution
5 Star
10 (34.48275862068966%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (24.137931034482758%)
1 Star
12 (41.37931034482759%)