JJ
Johann J
Active since May 2011
51
Reviews
0
Industries
Reviews
51 reviews17 months ago
Special Kind of Personnel!
I recently placed an order for a water tank cap. After numerous telephonic discussions, wherein I described to Pioneer Plastics in detail what the water cap for my Frontrunner Water Tank looks like, with inside and outside dimensions given, a screenshot off Frontrunners website, as to which tank I was referring to and last but not least, I even sent them the invoice from Frontrunner, where the product code was quoted, they still supp**** me with the incorrect cap, being to BIG!!!!!!!! Now who ever dealt with this order must be kind of special to, after all the information I supp****, they still got it wrong - PATHETIC!!!
0 replies
20 months ago
Disgusting Service and Bad Staff Attitude
More than a two weeks ago I placed and order (mak7389695) paying with Discovery Miles. A week later after enquiring about my order I was told that they (Marko) are awaiting the proof of payment. How ludicrous, Discovery allocated the amount of Miles to the value of the order and now I need to provide proof of payment. After numerous calls ( my time used via mobile) I was informed that the order was now being held back due to lack of proof of payment. Proof of payment was sent to two different email addresses at Markova as well as to their Social Media. This was apparently not good enough, Makro now want a PDF copy of the proof of payment. Really, does Makro think that every household has all the tech savvy to provide the requested proof. It would appear that Makro still has a lot to learn when it comes to on line shopping and their staff should stop lying to Customers and that Sherwan should go and have an attitude check!
53 replies
29 months ago
Absa Hosts *****sters!!!!!!!!!!
During April 2023, I paid monies over to a H Erasmus, Absa Bank Savings, Account 9378184348. After various telephone calls to “Mr Erasmus" cell phone number, 072 242 0484, I realised that I have been ****med. I immediately reported this matter to Absa, who in turn "froze" the account, which by the way was in the name of a Mr Seyes and nor Erasmus! After much ado and due to banking staff incompetence the account was unfrozen, the money withdrawn and my chance of retrieving some funds were gone. This matter was taken up with both The Banking Ombudsman and Absa Bank ***** Department. The Ombudsman ruled in the Banks' favour, however, Absa ***** Department through Mr Buthelezi, refuses to respond as to why his staff delayed this matter for what ever reason. I now pose the question as to why Absa hosts *****sters as I have proof of more of the above cases???
73 replies
30 months ago
SUZUKI JIMNY GEN 4 - DEATH TRAP & HORROR RIDE!!!
Two months ago we purchased a Suzuki Jimny Gen 4. During a 2000 km road trip two weeks ago, we found this vehicle to become very unstable on the road in windy conditions, which caused the vehicle to sway from side to side and at higher speeds it became almost too dangerous to drive! This was reported to the Dealer in Stellenbosch during our trip and on our return, who then took the car for a "test drive" and could find nothing wrong, reason being they drove the vehicle under normal weather conditions, where there was no wind! The Dealer's findings were sent to Suzuki SA, who concluded that - "The Jimny has a soft suspension therefore it is prone to have body roll which is the characteristics of the vehicle" and that "the Jimny has a soft suspension hence body roll is experienced, and this is how the vehicle is designed" I pointed out to Suzuki SA the numerous amount of Jimny Owners who complained about the exact same issue (swaying) on social media some being - Facebook's - Suzuki Jimny SA (37 comments), Suzuki Jimny JB74 (32 comments) and New Suzuki Jimny (29 comments), to which they they didn't even bother to address nor comment on. During a poll held on Suzuki Jimny JB74 FB site - 87% of Jimny Owners were not satisfied with the Jimny's stock standard suspension and only 13% were satisfied. It is quite obvious that Suzuki SA is very autocratic in this regard, as well as very unprofessional when it comes to dealing with Customers Concerns. I have in the meantime requested Suzuki SA to provide me with an Official Letter, wherein it states that the vehicle in question is 100% safe to drive and operate and should any incident occur due to the “soft suspension”, Suzuki SA will be held solely responsible. Suzuki SA declined this request. So my advice to any future Suzuki Jimny buyer, stay away, stay far away!
0 replies
31 months ago
Incompetence + False & Misleading Advertising = Irate Clients!
On 16th September 2023 I saw on Takealot's online site 2 Green Steel 20 liter Jerry Cans being advertised for R699-00, which I duly order (order number 136414886). The Jerry Cans depicted in the photographs were exactly what I required. On Monday, the 18th September 2023, the Jerry Cans I ordered were delivered to my home. Only later that afternoon, after removing the packaging I noticed that the Jerry Cans I received were vastly different to that in the Takealot's ad, being that the long sides of the Jerry Cans were "rounded" as opposed to being flat sides, which is the norm and is required for storing them in a holder. I made contact with Takealot and pointed out the discrepancy to them with supporting photos. I was promised that they will collect the ones already delivered when they come and deliver me the "correct jerry cans". On arrival of the replacement jerry cans, it was noted that they were still incorrect as well, being the same as the initial jerry cans. Takealot then took the "new cans" back with them and refused to take the initial incorrectly supp**** cans with them. After receiving numerous SMS's from Takealot that the initially delivered cans will be collected on 26th September 2023, I had to contact them today asking when these cans will be collected, as this is now holding up my refund process! Collection will hopefully now take place on 28th September 2023.
0 replies
38 months ago
Shameless and Dishonest Staff!!
After many disputes over the years with the "BACK OFFICE" at Vodacom, I was again "shocked" by their total uselessness and incompetence today! As a result of an overpayment on the Vodacom Payment Platform, a month ago I was promised a refund within 72 hours, only to be informed today, two weeks later, that proof of payment is now required. This after I was sent a statement by Vodacom showing the payments and the credits on my account. Total proof of Vodacom staff lying and being dishonest. Shame on you .
212 replies
41 months ago
WHY SELL PRODUCTS YOU KNOW NOTHING ABOUT???
I recently acquired two Ezviz Husky C3W Security Cameras from Takealot. It did not take long to realise that Takealot does not have any Technical Expertise on these cameras to assist their Customers with camera issues. When I contacted Ezviz South Africa, I was told by their Techincal EXPERT, Disney, that he can not assist me and that he will have to get an ENGINEER from CHINA to contact me. I now beg the question;- how can Takealot sell these products and how can the Consumer Council/Commissioner allow products like this to be sold in South Africa, with them having limited technical experience, thus frustration Customers immensely. To make matters even worse is that Takealot Customer Support Staff are the worst. They do not respond to phone call nor emails, so in the meantime I'm sitting with two non proper functional cameras from CHINA!!!!!
0 replies
41 months ago
TOTAL LACK OF TECHNICAL EXPERTISE!
I recently acquired two Ezviz Husky C3W Security Cameras from Takealot. It did not take long to realise that Takealot does not have any Technical Expertise on these cameras to assist their Customers with camera issues. When I contacted Ezviz South Africa, I was told by their Techincal EXPERT, Disney, that he can not assist me and that he will have to get an ENGINEER from CHINA to contact me. I now beg the question;- how can Takealot sell these products and how can the Consumer Council/Commissioner allow products like this to be sold in South Africa, with them having limited technical experience, thus frustration Customers immensely
0 replies
43 months ago
Pathetic Service
A couple of weeks ago I went to the Capitec Branch, Waterstone, Somerset West to enquire about obtaining a Master Card. After providing my bank statement, ID, proof of address, etc. etc. I contacted the Branch two weeks later to find out about my application. I was only then informed that they require my bank statement in PDF, which was subsequently provided. Another two weeks passed by, after which again I enquired on the status of my application, only to be contacted by consultant earlier this week to inform me that, Capitec cannot issue me with a Master Card, as they cannot lodge a debit order with my current Bank. I’ve never heard of such hogwash excuses in my life before. What type of inadequate and incompetent staff does Capitec employ?.?.
133 replies
46 months ago
Discovery Travel Staff will sink this Business
Discovery Travel need to seriously "up their ante" if they wish to compete in the Travel Market, however the current beneficiaries of this Service are those Members of Discovery Bank & Vitality only, of which is apparent that Travel takes advantage of. I recently made a Hotel Booking via the Discovery Bank & Travel App and due to an error, I had to cancel this booking and to expedite matters, I rebooked it in totality. Now this is where the "irritating" part starts. After submitting my claim for a refund of the cancelled booking, I was told that it will take eight weeks for the refund to be processed. After eight weeks I received "my refund" which amounted to R3232.42, a shortfall of R2840.18, from that of R6072.60 that was initially paid. Upon questioning the shortfall, Discovery Travel initially sent me an "internal costing" via email, which was never attached and I then had to request the "costing" to be sent to me. The said "costing" was a breakdown of SOME of the "charges" amongst which included SEVEN HOTEL BOOKING FEE CHARGES! I questioned this and a week later I received a "further refund" of only R634.80, which still left me with a shortfall now of R2205.38, again with no breakdown or explanation of how this "further refund" amount was calculated. I now await Discovery Bank & Travels' latest explanation, however I had to put this out here for Travellers, Vitality and Discovery Bankers to be aware of.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (11.764705882352942%)
1 Star
45 (88.23529411764706%)