AB
Andre B
Active since May 2011
25
Reviews
0
Industries
Reviews
25 reviews4 months ago
Thank you FirstShop!!
Brilliant service and specially their response on email. We purchased hardware and software from FirstShop and we always received great service.
53 replies
11 months ago
I have always receiv...
I have always received what I ordered, never received the wrong item and the service was always excellent.
58 replies
17 months ago
Makro no stock excuse
On 20 Nov I received email from Makro with black Friday special. I ordered JBL 720BT headphone for R200. I received confirmation of the order on 20 Nov. The very next day 21 Nov I received an email saying that they going to refund me because there is no stock. On 21 Nov I went back to the email clicked on it and they do have stock but now at R1299. They realized that they made and error and the best way out for them was to say "no stock", which is not true. Instead of honoring their the mistake they opt-out by saying no stock. I am very disappointed in Makro and the lack honesty they displayed. Beware of Makro specials!!!
168 replies
19 months ago
SIM Problem
I appleid for international roaming and was helped swiftly and received an email to confirm that my application was successful and with instructions how to activate on my iPhone when in the USA. I opened my settings, went to “mobile services” and find that there is no “sim applications” on the menu. I called the telkom help line and they could not help me. I went to the telkom store in Bay West mall in Gqeberha twice and could not be helped. The second time the guy was more interested in his own phone chatting than listening to me. I founded that if I use my wife's telkom sim in my phone the “sim applications” menu appears and just to make sure I also tried my daughters telkom sim and the “sim applications” appeared. I mention it to the people at the telkom store. My sim card was changed in the beginning of the year. My finding is that the new sim card is not programmed with the “sim application” function. I also sent an email to the roaming department asking for help but find no reply. I asked that if it possible for telkom to remotely program my sim to work. I need this fixed before 15 Oct when I leave for the USA. Is it possible for someone with high knowledge of sim cards to help me.
0 replies
39 months ago
Bad bad bad service experience!!!
Our daughter is in the oncology ward fighting for her life. Staff is excellent but service is slow due to being short staff I believe and not getting the support they need from management. The power plug that must supply power to the bed and equipment is not working. Been reported and maintenance came in and it is now a month later and is still not working. I brought my own multiplug to help. The room is facing east and get full morning sun. The heat is extremely high in that room. The aircon broke and management do nothing. We brought in our own portable aircon to cool her room down. The mens public toilet just outside the ward has been out of order for a month. The garden on the outside is dirty from accumulation not just from a gust of wind. Security staff is more on their phones than doing their work. Family members car was broken into within the parking area. A dead bird is rotting and sting right next to footpath leading to the main entrance. I am heartbroken and sad to see my daughter fighting for her life in conditions like this. Great big thanks to the staff that try their utmost best. But working under conditions like this will maybe also make me look the other way or just give bad service like the management. Complaints department do not even answer their phones.
0 replies
46 months ago
Good products
Got what I ordered. You can definitely work on getting orders out faster.
0 replies
54 months ago
No internet NO JOY
I am so upset and do not have the strength to be sarcastic about the Vodacom fibre and their service. Very polite gentleman called me and very apologetic but nothing change!!! No internet it is Monday morning and we must work. It seems to me like you want to loose customers. You don't need and extra R1600 p/m from a small guy in Framesby or where ever in the country. To busy sponsor non performing sports teams and forget about your paying customers.
106 replies
55 months ago
Vodacom fibre absolute rubbish!!!!!
Vodacom fibre down in Framesby, Port Elizabeth for the second day now. Been of since 16 Oct and now 17 Oct it is still down. This is not this fist time that we have been without any internet service for weekend. If we do not pay you a monthly fee I can except no service but we pay you every month and have fork out extra money to use data just to be able to read our emails and zoom meetings. Please fix the issues you have in Framesby because this is ongoing for a long time now. No need to make use if your call centre. They always make you feel like you yourself is the problem and secondly their most famous words “we will escalate it”. Stop escalating and start give us a service we deserve.
159 replies
57 months ago
REFUND
Please be warned!!! I made a mistake when I purchased electricity instead of R900.00 I entered R90 000.00. I immediately called them and made them aware of my mistake. No voucher was issued. I had to send them proof of payment and also our bank statement. I am still waiting for the refund. It seems that they purposely make you wait 7days plus before they refund. This is ridiculous drawing interest on your customers money.
0 replies
66 months ago
Still not FIXED!!! Since Feb 2020
Service request SR201022-777380: According to me the problem is not yet solved. I specifically said that the fault occurs when the outside temperature rises above twenty-seven degrees. You send a technician on cool Saturday afternoon at 17h00 (during non-business hour) after I specifically said the fault occurs when outside temperature is above 27. Also, without arranging with me, you just pitch. It seems that what your customer tells or ask you is always in doubt as I explained to the technician, I was an electronic engineer by trade before working full time for the Lord. I will not complain if not needed. Again, I ASKE PLEASE!!!! Send some one when the outside temp is above 27 or contact your technician working in the area to come when I complain. You always have one working in Port Elizabeth. No use you come and test signal strength when everything is working 100%. This is ongoing for very long time now and when the internet is down we can not work or even use our phone. Please listen to you customers. Regards
112 replies
Review Distribution
5 Star
3 (12%)
4 Star
1 (4%)
3 Star
0 (0%)
2 Star
6 (24%)
1 Star
15 (60%)