Active since Jul 2011
44
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Reviews
44 reviews2 months ago
You pay for the service while you wait for them to install and connect you
The fact that I am complaining before I even start with the services is really concerning. While you state that the order will take 7 - 14 working days to be delivered, why do you charge a customer for services that haven't even started? A debit order for the Month of Feb went off my account before I even got the router delivered. The router is just the device, nothing has been installed yet. I am still waiting for installation and I am on day 6/14 but according to you, I should pay for services I haven't even started using? Are you not supposed to pro-rata the monthly fee based on when the installation and connection is done? A mere interest in the service does not warrant you to make me pay a monthly fee when you haven't even connected me. Right now I am double paying, but only Vodacom is providing me with data and MWeb is taking the money and giving me nothing.
0 replies
4 months ago
I was involved in an accident late November
I was involved in an accident late November. From the moment I called the insurer to tow the car right until the car was fixed by the panel beaters, Mandisa has been extremely helpful with checking up on me and providing me with updates. Through this experience, Naked insurance has shown me that they aren't about insurance only, but they show compassion to their clients. Everything has been soooo smooth. Thank you so much.
53 replies
8 months ago
Gym visits not reflecting
My gym visits are not reflecting. I went to Planet Fitness to check if the error was with them and they notified me that everything is alright on their side. This means the delay is with Discovery. The lack of update has affected my streak as well as the points/rewards I could have potentially gained. The status on the App is "pending" and if it is not updated by midnight on Tuesday it means I lose my streak and it will look like I didn't go to gym last week. Going to the gym isn't fun sometimes. I need to mentally convince myself and for all of that hard work to be discarded is irritating yet you tell us to achieve a minimum amount of gym visits but you aren't consistent on your side.
0 replies
11 months ago
Harassment from collection agents
I keep getting calls looking for Shadrack Singh and no matter how many times I tell the agents that I don't know a Shadrack and this is not his number and can they please update on their side, I still get called. 5 times a day. What do I need to do for Nedbank to update this info on their side? The last lady who called me told me she is just doing her job, is her job to harass me even when I have stated that I am not Shadrack? This is now harassment. I don't know a Shadrack, never met a Shadrack and I am not Shadrack.
0 replies
13 months ago
****mers
How am I receiving a call from lawyers about an amount that I owe Discovery Health when I (1) Don't even have medical aid with you. (2) All claims I submitted were rejected and I have paid the hospital directly (3) I was never notified on any amount that I owed you? I don't owe Discovery anything. Fix this, and fix my name.
111 replies
13 months ago
******ion
I received a settlement amount and paid it in full before the due date mid February. However, I am still receiving calls and messages about R130 something that is outstanding which is bizarre to me because I paid the exact amount I was told to pay. I was then informed that this is interest that was charged when I didn't settle my account which is false because I was told the quoted settlement fee was to be paid by the end of Feb and I made the payment mid Feb and sent through POP via email. When I follow up, I keep getting told that the matter has been escalated and no one ever comes back to me but the calls wanting the amount keep coming. I will not be paying the interest that you charged after the account was settled. What is stopping you from randomly charging me interest going forward? Your agents didn't update the account after I sent through the POP, it is not my fault. Looking forward to receiving feedback that you have updated everything on your end and no calls going forward.
53 replies
13 months ago
For your sanity, AVOID this airline!
If I could rate it a negative, I would. I traveled from JHB to Cairo on the 17th of Feb 2025 and didn't receive my luggage when I arrived in Cairo. At the airport, I opened a file and was told to wait for 24 hours. After 24 hours, with no bag, I was told to wait for 5 days. At this stage, I have had to buy clothes and toiletries as everything was in my checked bag. No compensation from Ethiopian Airlines. 7 days later, I came back to JHB (still, no bag, no response from them after I sent follow up emails) and I went to go check if maybe the bag got left behind in JHB and was shown that it was loaded on the flight to Addis Ababa but no one know what happened thereafter. It's been a month, they don't respond to any of my emails, my bag is gone without a trace. I am left super frustrated because my clothes are gone and I now need to buy clothes at my own cost because they are not even refunding that. An error on their side but I am left to deal with the financial consequences.
0 replies
15 months ago
Horrible service
Really frustrating experience. The WiFi currently says No Internet and I have tried to contact Vox with no assistance. First I tried WhatsApp and was left hanging, I logged a ticket on the App and still nothing, I then called Tech Support who transferred me to Accounts and they transferred me back to Tech Support and I got disconnected. Still no one can help me.
224 replies
16 months ago
Stay FAR away
Honestly, if you can avoid this organization do so. Not only are the interest rates ridiculously high but once you have been financed by them you won't be able to access your monthly statements. They are not sent to you monthly (I only received 4 statements in 2024 via email). When you try to access it through the website, you are met with a site that isn't working so you don't even have access to that. Transparency is not what they do
0 replies
24 months ago
Lost item
I lost my laptop in the Uber and I've been trying to get a hold of the driver with no success. Can someone assist
0 replies
Review Distribution
5 Star
2 (4.545454545454546%)
4 Star
3 (6.818181818181818%)
3 Star
1 (2.272727272727273%)
2 Star
6 (13.636363636363637%)
1 Star
32 (72.72727272727273%)