VG
vivienne G
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews11 months ago
Cancellation of car insurance
Why is it so difficult to get a policy cancelled? I called on the 22nd, and after a lengthy telephone conversation was told I would be called back. Instead I receive updated policy documents for a policy I cancelled. I called AGAIN on the 23rd, again was transferred to the retentions consultant and I refused to repeat the days before conversation, I only wanted my policy cancelled as I have sold the car. The consultant confirmed it was done and I would get a cancellation letter. I have not received one and it looks like I must call AGAIN tomorrow and possibly stay on the line until it is done and I receive the confirmation. I would certainly not refer anyone to Outsurance as this type of service is poor and dissapointing.
116 replies
20 months ago
Customer service disappointing
If I could give this a zero rating I would!!!! Internet service was intermittent for more than a week. Line went down on the 23rd August for the whole day and started working in the evening. 24th August line went down again, I whatsapped Afrihost to be told that they need to log a ticket with TT Connect. It would take 24-48 hours to resolve. They only tried to contact me on the 28th when I was unavailable at the time. There was no communication via email or whatsapp to advise on status. Line has been done since 27th August and I logged another ticket with Afrihost on the 29th at 10pm. I have contacted TT connect directly on the 30th and was told they would provide feedback in an hour. 2.5 hours later and no response only to get a call now to say there was an upgrade being done in the area and they scheduled my line for Sunday, the 1st. Now it will be almost a week with no internet which is crucial to my work and I am paying for a service that I am not receiving!!!!! The lack of understanding or attempt to resolve this as a matter of urgency is shocking and disappointing.
53 replies
21 months ago
****- material paid and not delivered
Just to make everyone aware, that is interested in installing vinyl, please be careful conducting business with Josh Floor Home Renovators from Benoni. I had vinyl installed in my home and when I requested additional material was told to pay for it then only could it be ordered. That was in April, I have had to endure every excuse under the sun until the owner stopped taking my calls and responding to messages. On his Facebook page there is complaints about taking funds and not providing services. I will be recovering my funds from small claims court.
0 replies
21 months ago
POOR SERVICE - FNB HOMELOANS
I app**** for a further advance on my homeloan on the 26th July. The application was allocated to Shenaaz Paulse. I have called several times since then to query if all the documentation submitted was in order and was told that it takes 7-14 working days to process. I sent an email directly to Shenaaz on the 2 August @11:12am and not even an acknowledgement of my email to date. I contacted another home-loans consultant that I had the absolute pleasure of working with last year when I transferred my bond to FNB. From day 1 Tshepiso Madumo was every clients dream of how service level should be provided. She engaged at all times even when there were delays in the process. I reached out to Tshepiso on Friday @ 16:25 relating my issues and requesting her assistance in my application. Tshepiso responded @ 16:35. Needless to say it was not within her space to assist, but she did forward the email to the relevant department and advised me accordingly. NOW THAT IS CUSTOMER SERVICE!!!!!! Acknowledgement of an email as well as confirmation of all documentation forwarded is the bare minimum!!!!! It is through service levels like this that makes me reconsider my stance as a client to the bank
53 replies
30 months ago
FNB Credit Card Application
FNB Card Fullfillment is an absolute disappointment!!!!! I app**** for a credit card online a month ago and to date I have been asked to send pay-slips, rental contracts, as well as been requested permission to recapture my application, yet there is no feedback. It is absolutely shocking that the staff don't take the initiative to investigate WHY it is taking so long and provide a standard reply that it is still in the process. So much for customer service in the Credit Card division, they can take a leaf out of their home loan staff!
131 replies
36 months ago
Last option at receiving a response as all else has failed miserably
If there was option to give zero stars I would take it. I have tried the whatsapp- no response, the phone number is JHB - no response, the phone in Umhlanga - am told call after 2...everyone is on lunch. I have sent an email, no response. How do they conduct business if there is no one to answer the calls or emails??? Further, what are the students experiencing at the Campus itself? Has an technology institute, the response to any digital contact is shocking. I am a parent and require a statement of account for my son that is attending. After reading the negative comments on this platform, I don't think another year at this institution would be worth my money or my son's time.
53 replies
36 months ago
Cancellation of Discovery Insure policy
On the 24th April I was convinced by a Discovery Sales agent that the Car and Home insurance cover that was offered was an excellent deal. As he was working under supervision, I agreed on the basis that I would have questions before the inception of policy that would need to be answered. On the 25th April I received cancellation and a welcome note from FGro Financial services. I subsequently went onto the Discovery website and requested a call back with regard to questions round the policy. To date no callback. This morning I sent the broker an email requesting the same. Nothing as yet. I called Discovery at 14:16, the service agent , Thomas told me he would transfer me to cancellations, I held on for 6 minutes and the call was transferred to a voice recording requesting a message to be left. If Discovery could not dignify an email, would they return a message. I doubt it. The sheer frustration in this exercise of trying to obtain more information on the product I am purchasing is not worth the aggravation. I would appreciate it if someone could take the time to just cancel the policy now as this experience has left a bitter taste, which I would not want to experience if and when it gets to claims stage.
53 replies
41 months ago
Chronic Meds - no response
I am greatly disappointed in my experience with getting my chronic script loaded and approved. I sent though the script on the 25th November, called them on the 28th November. Was advised that they are still processing emails from the 25th. I called again on the 1st and was advised that there is no record of my script. Zandile Shongwe requested I send directly to her and she would escalate. Still no response on the 5th December. I called and was put on hold for over 10 minutes. I had to call again and was advised that it only shows that it was received on the 1st December. The consultant told me AGAIN, she would escalate. It is now the 6th of December and still no response or feedback. It is truly concerning that this is chronic meds and there is no urgency around processing times especially when the fault is not the customer. This is not the first time I have had to follow up on my chronic meds and I am getting fed up with the lack of service.
264 replies
78 months ago
Scam
Do not purchase a vehicle from them. They are a scam. I paid a holding deposit and it was never refunded. I have now opened a case with the SAPS and informed the fraud dept of FNB and Capitec.
0 replies
114 months ago
NO DELIVERY
<p>I purchased a couch from Coricraft Greenstone 24 Oct 2016. I requested delivery for the 26th November. I received the sms saying that it will be delivered between 10:15 and 12:15. I received NOTHING!!! After many calls to Corifcraft Greenstone as well as trying today to get my couch delivered, I have now been told that the reason it has not been delivered is that they have NO STOC****!!!!!!! After confirming this when I paid, NOW I GET TOLD THERE IS NO STOC****!!!! It is absolutely shocking to receive such atrocious service from a well-known brand. Customer SERVICE definitely not a priority for them. </p> <p> </p> <p>Now to my immense frustration, I am without a couch at home and will probably wait forever to get refunded should I cancel (if the compaints on hellopeter is anything to go by)</p> <p> </p> <p>In terms of the Consumer Protection Act, which Coricraft is clearly NOT ADHERING to, my rights as a consumer have been violated. I will be lodging a formal complaint with the Tribunal as any further phone calls and time wasted in attempting to resolve this issue from my part appears fruitless.</p>
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
10 (71.42857142857143%)