HB
Hennie B
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Incompetence at its finest
My fibre connection was perfect up until 12 December 2025. Since then it's been a constant headache, and all Afrihost is able to do is pass the responsibility on to Frogfoot. The technicians of Frogfoot have been to my house twice to rectify whatever it is that Afrihost is incapable of doing. Yesterday morning my fibre went off. After providing a detailed explanation, I have to constantly follow up, and I'm asked stupid questions. I have provided photographic proof of the issues experienced without any resolution.
0 replies
2 months ago
Initiated an insurance policy without approval.
My wife and I secured a home loan through Standard Bank in 2024 and moved into our newly built home in September 2024. Shortly after moving in, I received an email from SB Insurance stating our policy is now active. SB Insurance confirmed via phone that we do not have a policy with them. Because the house is financed, we had to provide proof of insurance, which was done in 2024 before moving in. On 31 December 2025, I received an email from SB Insurance that I needed to activate my building cover and that there was a technical issue with my policy and that a new policy will be activated on 1 February 2026. I had a telephone call with SB Insurance yesterday, and it has now become my responsibility to cancel the newly activated policy; this can only be done once I provide proof of insurance. Proof was already provided in 2024 when we moved in. This is not the first time my wife and I have had issues with the bond at SB. We will not pay any money to SB Insurance, as this was an unsolicited action from their side. Get your house in order.
56 replies
28 months ago
Account *****
On Friday 15 December my debit card details were used for *****ulent transactions. I immediately stopped the card and logged a dispute with my bank. What I find strange is that FNB declined a smaller amount than the one transaction that went through. Since canceling the card, there were two more attempts to take funds from my account. I've had no contact with FNB if it isn't initiated by me. When I do call or use the secure chat the agent is of no use to me and can't provide any answers. What troubles me most is that it seems that my account has been compromised and it's of great concern to me, especially with my salary still to be paid and debit orders that have to go through.
258 replies
50 months ago
Non service
Disgusting "service". I'm awaiting a parcel from South Korea that my brother sent. Apart from him paying a ridiculous amount to send a box weighing 10 kgs to SA when the parcel finally arrived in SA, it's been nothing but a hassle. Most notably from DHL, who don't communicate at all. If I haven't followed up every single day since Monday 7 March I'm sure nothing would have happened. On Friday I had to phone DHL three times just for someone to eventually give me the banking details because I had to pay additional customs. Today I receive an SMS that the parcel is still delayed for some arb reason. This after it would have been delivered on the 7th. Avoid DHL like the plague!
53 replies
54 months ago
Wrongfully deducted
On 13 October I requested a settlement amount on my vehicle as it was written off. This amount was valid up to and until 29 October. My insurance company settled the outstanding amount last week and the payment cleared on Thursday, yet this morning I was again deducted a vehicle installment that is not in my or Wesbanks name anymore. I have on numerous occasions emailed Jabulani Tshabala as he is the person I was told by Wesbank to contact him, yet he never responds to my communications. The payment reference from the insurance company is HOLLARDINSCLMS0600154001211027. Please refund me the vehicle installment that should not have been deducted from my account.
106 replies
55 months ago
Pathetic service!!!
On Monday 13 October I was involved in an accident with my bakkie, fast forward to 5 October the vehicle is a write-off. On 7 October I'm informed that the claim will have to undergo a validation process and an investigator will be in contact with me to gather some documents and do an interview. This should take around 10 days according to Naked. I'm only contacted on 11 October for said information. By 13 October the interview was done and all requested info was supplied. The investigator told me that come Monday 18 October he will be done and I can then settle the claim wit Naked. The validation process is still not complete, I've been without a vehicle for over a month and I'm still paying insurance and the vehicle installment. Judging by some of the reviews on HP the settlement process also takes an unneseccary amount of time. Don't even bother phoning, no-one answers. Email responses are drawn and take too long for a response. "Service" stinks! Stay away.
159 replies
78 months ago
Cell C - MTN
I was recently informed that the Cell C LTE month to month contract I have with Afrihost will be discontinued. I was given the option of migrating to MTN or Telkom. I don't want to make use of MTN and especially not Telkom, this would then lead to an R1000 penalty for cancellation. The fact is I'm not cancelling the service, Cell C is discontinuing it and Afrihost is forcing me to continue with a contract that I'm not interested in. I signed up for Cell C LTE, not MTN or Telkom. Afrihost is breaking the contract but wants to hold me liable for a penalty.
0 replies
86 months ago
Late delivery, no feedback
I ordered an item on April 2nd and paid for delivery that should have taken place by latest 4 April. On 3 April I received a notification that the delivery will take place on said day. No delivery took place as the parcel was sent to the wrong distribution centre. I had to mail and phone Takealot, there was no communication from their side. I'm made to wait now for incompetence on Takealot's side. This matter could've been sorted out by simply sending me the same parcel from their Kempton Park hub and returning the original item to KP that was sent to the wrong distribution centre. Takealot is making their problem my problem.
0 replies
97 months ago
Terrible "service"
Is this site for real?! I thought other local ticket sales sites were bad, but your trash site and booking procedure takes the cake. What's the point of registering on a site but you can't purchase multiple tickets? Seether you messed up hiring these clowns to handle ticket sales.
53 replies
97 months ago
Cancelled card
I'm writing this HP report because FNB has not yet replied to my query logged on their site. I had to apply for a new debit card because and FNB atm "kept" my debit card for security purposes. After receiving my new debit card I noticed on my bank statement that an amount of R90 was deducted for the new card. Why is that, seeing as the card wasn't lost but cancelled by FNB?
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
9 (64.28571428571429%)