Active since Jul 2011
25
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25 reviews1 month ago
Referral fee of R1000 promised but not delivered on
I logged a referral for OUTsurance on the 13/01/2026 via the OUTsurance app to contact my husband as he wanted to take out car insurance. My reference for the referral was 152845273, which promises R1,000 premium discount once they have collected R1,000 in premiums. OUTsurance contacted my husband shortly after I logged the referral. He was assisted then and there and took out a policy (OT146036932). The debit order for the policy was deducted successfully from his account on the 2026/01/14 & 2026/02/03 totalling more than R,1000 on premiums, however, I have still not received my R1,000 premium discount. I have emailed Outsurance all the details and had NO response to my email.
106 replies
5 months ago
Quick and efficient service
Very easy to order and received my order very quickly. Would recommend and use again.
0 replies
7 months ago
Terrible service in every way
Honestly, the worst service I have ever had. Will NOT be taking my vehicle back to Barons Bellville. Asked them to look at the clutch, was told that the only way is to test drive it, which they would do in any event as part of the service. Was quoted R2,600 on the phone, which changed to R2,800 when I dropped off the car. Was called to advise that brake fluid must be changed for over R1,600 (I did not accept) and R32,000 for a new clutch (I did not accept). When I collected the vehicle, I had an extra R1,200 added to the invoice for checking the clutch. I queried this as it was NOT disclosed upfront and had to fight to have it removed. Was told I would receive a new invoice. I haven't. Email the service advisor on Friday, Juan, to request it. Still nothing, no response. No correct invoice. Took the vehicle for a second opinion. Was charged R290 for brake fluid change and told there is nothing wrong with clutch or flywheel.
0 replies
14 months ago
Funds frozen
Yesterday I received funds into my account for the sale of a property. My account is with FNB and my bond is with FNB. FNB phoned to verify what the funds are for. I confirmed that it was from the sale of a property. I was then told that the funds had been frozen until I could provide proof of the sale. I advised her that as the bond was with FNB and being cancelled in this sale process that FNB has the documents as they are party to the transaction, so can confirm that this is the source of funds. She was not interested in this and told me the funds will remain blocked until I provide an OTP and final account statement. I asked for the email address of where to send this information. She refused to give it to me over the phone and said I will receive a message with these details. Shock horror, I have not received this message so don't know where to email these documents that FNB already have to!!! Pathetic service. Could understand if my bond was at another bank, but alas, it is not.
71 replies
14 months ago
I had received my annual renewal document and logged a request with Outsurance to call me
I had received my annual renewal document and logged a request with Outsurance to call me. They called within seconds of logging the request. The gentleman that assisted me, Kagiso, was very helpful and needed to refer something to his manager. He said he would call me back later, which he did and was able to lower my premium substantially from what I was paying. Excellent service all around.
53 replies
17 months ago
Over promise, under deliver
We went to Coricraft Tygervalley on the 10th November and obtained a quote for a couch and 10 dining chairs. We then contacted the sales lady that assisted us for an updated quote, as we saw there were items missing from the quote. On the 18th November, she called us to say that we could take the couch that we viewed off the floor at a 50% discount from the original price (it was already marked down 30% for a brand new one), so essentially an additional 20% off to take the couch from the shop floor, as the colour had been discontinued. We asked her to send the quote/offer through in writing, to which she advised that she could not, as her cellphone had been ******. We told her we would come in later that same day to make payment. When we got to the store, she told us it was now 40% off the original price. We told her that this was not the offer that was agreed upon over the phone, so after a looooong wait and a visit to her store manager, phone calls to the area manager, it was agreed we could take the couch at the original agreed price of 50% off. She then checked the various stores to see whether the dining chairs we wanted were in stock, which they weren't and she advised we would receive these in January as there was a 10-week lead time. We then discussed the couch. She said it could be coriguarded in the shop tomorrow (Tuesday 19th Nov) and then we would receive the couch. Then we made the payment, which included delivery fees. Upon confirming that the couch would be delivered earlier, she then retracted her earlier statement, saying she had spoken to her manager and it was too much of a disruption to the store to have the couch coriguarded in store, so it would be sent off the next day (Tuesday 19th Nov) for this process and then we would be contacted re delivery. On Friday, we called her at the store to follow up on the couch as we had heard nothing. She wasn't able to take our call and called back later that day, advising us that the couch would only be delivered next year with the dining chairs. We told her this is not acceptable, as it is NOT what we agreed upon in store. She said her manager wasn't in, but that she would have to refer to her manager and come back to us. We have now spoken to the manager (25th Nov) and she says that we will have "allocate the delivery" to the couch and then we will have to pay an additional amount to have the chairs delivered next year or she can deliver them to her store and we can collect them. We have told her to go ahead and deliver the couch, as we do need it urgently (we wouldn't have purchased it otherwise), but feel that this is completely unacceptable. This is a real case of over promise and under deliver, and it is such a pity, as we have a long standing relationship with Coricraft and have furnished most of our home through them. It is not acceptable to say whatever it takes to get the sale, and then renege as soon as the full payment has gone through. On a R45,000 order, surely all of our items can be delivered to us!
56 replies
18 months ago
Brilliant service from The Courier Guy in Durbanville
I dealt with the branch in Durbanville and they were beyond fantastic. I booked the collection via the chat on their website (chatting with the branch in Durbanville). They were so helpful and my documents arrived for collection in 2 days from Pretoria. Price was also very reasonable. I would highly recommend and would definitely use them again. Extremely efficient and friendly service.
0 replies
18 months ago
The most appalling service and no feedback ever...
I logged at complaint on HelloPeter on 08/10/2024 and DSTV responded that they would investigate the matter and come back to me. It’s 10 days later and still no word. I logged a query on 08/10/2024 directly with DSTV as I was charged R1,097 instead of my usual R699. When querying this, I was first told that I had added boxoffice and a streaming service. I advised that I had not. Then I was told I had added two mobile streams. I confirmed that I had NOT added any of these to my account and asked them to confirm which device it was added from. They said they couldn’t tell me that?! I said I want a refund, as I did NOT add these mobile streams and asked that they cancel. They said I had to cancel myself from the app, they could not do it. I tried for days and kept getting an error message saying ‘We’re sorry, it looks like something went wrong, please try again later’. Eventually, after contacting DSTV almost everyday since the 8th, an agent could all of a sudden cancel the mobile streams. Wow, why could none of the other agents do this? They have escalated my complaint around not adding these streams – reference #INC-1923081, several times but I never get any feedback. When I follow up, I am told that there is no feedback and I should follow up again. DSTV - how is your customer service this shocking? Please can someone dealing with this 'investigation' pick up a phone and phone me with some actual feedback.
53 replies
19 months ago
Incorrect amount billed and NO ONE can help
We have been on the Premium package including Showmax for R699pm for ages. On the 1st October, we have been charged R1097. Upon querying with DSTV, they first advise that 1 mobile stream and Boxoffice have been added to the account resulting in the additional charges. I advised them that we have not requested any changes or additions to the account. Now they advise that 2 mobile streams have been added to the account. I asked them who added them to the account or which device, they can not tell me this and now say they cannot refund or cancel. So magically these have been added to our account and now I must pay for something I didn't request. WOW! This is the most pathetic service and theft.
212 replies
21 months ago
Credit card limit removed without any notification
Tried to use my credit card yesterday and it kept declining. I used the FNB app to chat to an agent, who told me to call the KYC helpdesk. We phoned the number provided and were told that the profile had been updated, but that we now needed to speak to FNB credit card department to reinstate the credit limit. Tried to call FNB Credit Card and got through to an agent who then dropped the call. Not only has this service experience been terrible, but why on earth do your accounts get blocked and credit limits removed without ANY notification from the bank whatsoever! This is shocking.
56 replies
Review Distribution
5 Star
4 (16%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
20 (80%)