AB
Aruna B
Active since Aug 2011
22
Reviews
0
Industries
Reviews
22 reviews99 months ago
Poor service from your designated service provider - Clicks
Dear Sir / Madam I have been using clicks direct medication for many years now however their service is extremely poor. At the end of January when I received my medication I received a statement of account which had a very high balance. On reconciling my account my balance should have only be R80. I sent them a email on 2 February informing them of this however to date they have not reversed any charges. Further, they claimed on the 15 February for my chronic mediation however they have not delivered this to date being 3 March 2018. How can you be contracted to such a service provider who does not deliver important medication which I will have none of as of Monday. Further, they incorrectly charge me and then charge me and not deliver! This is absolutely terrible.
210 replies
100 months ago
Vitality drive Active Reward
Dear Sir / Madam I earned a Vitality drive Active Reward and was told to redeem this by the 24th of January. I tried to redeem this yesterday and call the call centre. Sue informed me that there was no reward which I found strange. I did mention that from the Monday my husband became the primary driver and we change the type of insurance. She then told me that is the reason why I lost the reward. I find this strange as if you award something and it is still within its validity period it doesn't make sense to cancel it. She then likened this to a cell phone contract however I informed that that it I was entitle to the benefit and still have the contact I should still have the award. She then told me to read the Ts and Cs. I don't think that it is fair to cancel an award that I was entitled to if I changed the primary driver and trying to redeem this within the validity period.
0 replies
105 months ago
Terrible chronic medicaiton service provider - Clicks Direct Medication
Dear Sir / Madam You have advised that I could use Clicks direct medication to obtain my chronic medication which will be delivered to me month. Click Direct medication is an absolutely terrible service provider. Besides waiting for over 30 mins for someone to answer you call at the call centre, they deliver incomplete medication, then do not allocate payment to the account, then then do not deliver medication. The manager is never available to take your call. I have not received my medication for this month. I call over a week ago requesting this and it is still not delivered. I suffer from high blood pressure and urgently need my medication however no-one is available to answer my call and advise on status of delivery. Kindly use service provider who call about their customer and who are sufficiently staffed to be able to address customer queries. Clicks Direct medication is TERRIBLE.
122 replies
105 months ago
None delivery of monthly medication
Dear Sir / Madam I am extremely disappointed with your service, a few month ago you incorrectly delivered my monthly medication twice. I sent an email and called you informing you of this (I waitied over 10mins on the call for someone to answer my call), wherein you indicated that it is fine you will not sent the next months medication. However the medication continued. Then suddenly you did not deliver 2 months medication. I called into the call centre and waited over 15minutes for someone to answer my call wherein you informed me that you will urgently delivery the medication. That was on the Monday, I then called again on the Wednesday as the script you put through was incorrect and you indicated you will reverse this and urgently delivery the medication by Friday. It is now 1 week later and I still have not received my medication. Over and above this I suffer from high blood pressure and I do not have any medications and I cant get it from a pharmacy as you have already claimed for the month hence medical aid does not allow two claims in one month. I tried the entire day yesterday to query this and waited over 30 mins for someone to answer my call to no avail. I even tried your customer centre manger Kiran and he did not answer. This is extremely poor service and can cause serious health issues.
0 replies
108 months ago
MTN fails to deliver on S8 accessory kit resulting in damages to the phone
<p>Dear Sir/Madam</p> <p>I am extremely dissapointed with the service I have recieved from Samsumg and MTN in pavilion. I took out an S8 contract and on enquiring to purchase a screen and phone cover, I was advised the phone comes a free cover and battery pack, etc, etc. The salesman redeem the reward in store and promised a 2 week delivery time. After 4 weeks I still had not received the cover. Over and above this the phone fell and the screen cracked. On the day this happened I called MTN in pavilon and was told to call Samsung which I did. The gentleman i spoke to at Samsung used every excuse he could think off as to why it is not Samsung's fault which includes that fact that the terms and conditions indcate a 3 week turnover. After over 30 minutes of explaining to him and pointing out that Sansumg is still outside their promise as it is already 4 weeks, he finally put me through another department where i explained my situtation again. The lady was very kind and told me that the MTN store should cover this. I was told I would recieve feedback however to date i have received none. I am a simple person who took out an S8 contract @+ R650 per month over 24 months , had I been aware that the cover would only be delivered after 1 month of me taking out the phone, i would have purchased a cover in the interim while i waited for the original cover. I am extremely disappointed with Samsung and the MTN store for their lies and cheap promises. As usual anything to get the sale and who cares about the consequences. Whilst I have received the cover yesterday being 1 day over 1 month I am still left with a cracked screen which no-one wants to take accountibility for. So much for the Bells and Whistles you will gain by taking out an S8 samsung contract. Should have stuck to the iPhone. Extremely Disappointed.</p>
56 replies
108 months ago
Samsung fails to deliver on S8 accessory kit resulting in damages to the phone
<p>Dear Sir/Madam</p> <p>I am extremely dissapointed with the service I have recieved from Samsumg and MTN in pavilion. I took out an S8 contract and on enquiring to purchase a screen and phone cover, I was advised the phone comes a free cover and battery pack, etc, etc. The salesman redeem the reward in store and promised a 2 week delivery time. After 4 weeks I still had not received the cover. Over and above this the phone fell and the screen cracked. On the day this happened I called MTN in pavilon and was told to call Samsung which I did. The gentleman i spoke to at Samsung used every excuse he could think off as to why it is not Samsung's fault which includes that fact that the terms and conditions indcate a 3 week turnover. After over 30 minutes of expalining to him and pointing out that Sansumg is still outside their promise as it is already 4 weeks, he finally put me through another department where i explained my situtation again. The lady was very kind and told me that the store should cover this. I was told I would recieve feedback however to date i have received none. I am a simple person who took out an S8 contract @+ R650 per month over 24 months , had I been aware that the cover would only be delivered after 1 month of me taking out the phone, i would have purchased a cover in the interim while i waited for the original cover. I am extremely disappointed with Samsung and the MTN store for their lies and cheap promises. As usual anything to get the sale and who cares about the consequences. Whilst I have received the cover yesterday being 1 day over 1 month I am still left with a cracked screen which no-one wants to take accountibility for. So much for the Bells and Whistles you will gain by taking out an S8 samsung contract. Should have stuck to the iPhone. Extremely Disappointed.</p>
112 replies
110 months ago
Claim incorrectly processed for over 2 month
<p>Dear Sir / Madam</p> <p> </p> <p>I visited the Travel Doctor in February 2017 and paid for the visit myself. The claim was submitted 2 days later and clearly indicated paid, i even submitted a copy of the credit card receipt. To date this claim has not been processed correctly. I called in March to find out the status and I email with still no joy. Finally late March a lady tried to help me and told me that Bankmed incorrectly paid the supplier a portion of the claim instead of paying me. She informed me that she will call me and it will be rectified shortly. It is now April and this claim has not been sorted out and I am still waiting for feedback on this issue. This is absolutely terrible service and no wonder doctors request that they be paid cash and member claim from the medical aid. Who want to deal with a medical aid that cant properly process a claim.</p>
56 replies
114 months ago
The upfront annual payment for 11 months with 1 month free is a lie
<p>Dear Sir /Madam</p> <p>In January 2016 I called your customer services and requested to be an annual payer thus paying upfront for the full years service. You consultant informed me of the amout to pay which i did however now that we are in December every week since 30 November my services have been cut off. I have spen over R400 in telephone bills caling your call centre to have my services reconnected. Each consultant I speak to informs me that they are refering my case to a supervisor for escalation. I logged this query via email and was told that as you moved systems the system incorrectly converted annual payers to monthly payers and that you have now resolved this however it is not resolved. I am still having issues and my services are still bein cut off. Why do you offer this benefit when it is a lie. Why can your supervisors not resolve this matter. It is obviously that you care solely for the upfront money yet cant deliver the services. I even requested that the call logs be pulled for my Janaury conversation and was told it will e done however I have recieved no feedback in the last 13 days however my services were cut over 5 times already. </p>
168 replies
118 months ago
Overpriced garden pots purchased from Rock Pots KZN at the East Coast Radio House and Garden
<p>I purchased garden pots from Rock Pots KZN at the East Coast Radio House and Garden show having gone to various other suppliers to if there where other suppliers of this desin of pots and found none. I then purchased the pots at the show with he owner informing me that the price was a show special and was his absolute best. He also requested payment upfront which we did. The price we paid was extremely high however as these pots were not readly available which we unstood it be be priced in the high end market. However less than a week after the show these pots are now available at Builders at half the price. It was an absolute surprise and a great disappointment to see the pots in the exactly same colour this Saturday (23/07/2016) at Builders. I then though that maybe they were not the same so I called for assistance in the store to further inspect the pots and these pots are called the exact same name as the ones from Rock Pots KZN supplied us, they come in the same water feature design, with the same base for the water feature, further they do not have bottom covers, they are the same heights, the same material and a similar weight but more disappointing than this is that the price is half the price charged a week before. I have queried this with Rock Pots KZN however the owner has not responded to my queries. While I understand every business needs to make a profit, that there are numerous fixed overheads included in a price and that higher sales and profits arise when there is a larger distribution avenue, this is a marketing challenge as items which are marketed as high end can become cheap and low end. I take for example the Sahara Large the price at Builders is R950 which implies that he made an R850 or 89.47% profit on this item . Effectively he charged us double for just this pot. Note that all the prices at Builders are excessively lower than the prices he charged us to the extent of being half the price he charged. In addition, the fact that these pots are so cheaply priced at Builders implies that these pot are now affordable to many more people which then make the pots very common which is certain not what we were looking for. We also find it quite strange that these pots have never being displayed at Builders until after the show. I am extremely disheartened that when these pots where sold to me a week before it was priced and pitched in the high end market and now less than a week after delivery these pots are priced and pitched to a low to mid end of the market. At the show I did indicate that we were also looking for 4 more pots but due to Rock Pots KZN only have limited pots on display and the catalogues do not illustrate all the qualities we were going to visit Rock Pots KZN at your premises to purchase these. My husband also indicated that the pots we took were only for the front yard we still had not started the back yard. However, now I am an very doubtful to purchase anything. It very disappinting to see such unethical practises.</p>
0 replies
120 months ago
Edgars terrible service
<p>Dear Sir/Madam</p> <p>I conducted two purchases on my Edgars account yesterday from Boardmans at Pavilion and after this I tried to make on more purchase and was told by the cashier that my card was block due to fraud taking place. I was then told to call edgars and have this unblocked. further i was told that if i purchase over R2k and then dont answer a call from edgars then automatically block your card. Why I commend your efforts to protect yourself at no time was this communicated to me. Furter I asked the lady in th store to call the fraud department and she told me it was 4:30 and they would be closed. How can you implement a policy and not communicate this to all card holders. How many women who have their cell phone in tier hand bags hear it ring over the loud music in the store. If you communicate this to us then we can have our cell phones readily available to anwer your call! Further, I called the fraud department today and was told that the department closes at 9pm so even your own staff dont know what is happening. This is asolutely patheic! I had just cleared my account however I will be closing it as a company that can communicate with me and embrasses me in a store is certainly not one that I want to purchase from! </p> <p> </p>
53 replies
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2 Star
12 (54.54545454545455%)
1 Star
10 (45.45454545454545%)