TA
Theolene A
Active since Aug 2011
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
*********** EMPLOYEES!!!!!
I am extremely disgruntled! Just a simple request, please close the previous claim for 01 March 2025, and this cannot be done!!I Called in last week Thursday, was told that the back office needs to close the old claim so that I could process a new claim, SLA is 48 W/Hrs. Tuesday this week, still not done!! I've been calling every day since, the minimum holding time in case you don't know - 30 MINUTES (CALL LOGS ATTACHED!) Every day I need to buy airtime because someone at AF is getting a salary for FREE, NOT doing their work!!! Is this the kind of staff AF employs?? Today I called again like an idiot for a lousy R8000 some change, and spoke to Kealiga Pema, politely asked him to speak to the team leader, he goes silent for a few seconds, then cuts the call (i want this investigated and feedback provided on actions taken), DO NOT tell me its a network issue, because yesterday when I called the same thing happened, now my 30 plus minutes waiting time - STARTS OVER AGAIN!!!! Whenever I ask for a TL, the call conveniently gets cut. Are your agents not trained on how to handle irate clients????? How do you build trust with *********** employees cutting calls!? Anyway, called back spoke to a lovely lady Lerato, very helpful, she got her TL to call me back Mr. Bryan Sedwaba. He asked me to give him approximately 15 minutes to investigate and he will get back to me..... It's after 5pm, still no call, I guess he had to knock off. This is the reason why administrators in the back offices and agents in the call centre intermittently do their jobs because their TLs also do not value your clients, there's no accountability. Long story short! This is what I need from you like yesterday: 1. Close the existing claim for 01/03/205 (9301003) 2. Provide the instructions on how to move my cents with you so that I never have to deal with AF ever again.
106 replies
19 months ago
Complaint --- Incomplete Oil Filter Service
Good day, I sent an email, dated 30 Sept, to date, no response of any sort!!!! The email.....! My Renault Triber was serviced on the 04/03/2024, I recently went to the garage and requested that they check my oil. To my horror my oil was totally filthy!!! My question is, why was the oil change not done?
0 replies
21 months ago
Excellenttttt Customer Service!!!
My fiance and I visted your American Swiss store (The Glen branch) late last week. We were assisted by a beautiful Indian lady, her service was impeccable. She assisted us with sincere friendliness, her knowledge of the different rings (the materials) was excellent. We left there with exactly what we wanted because of her patience and excellent customer service. Thank you so kindly, you made our memorial experience evermore special!!! God bless you!! 💛
56 replies
32 months ago
Very disappointing experience - NuMetro The Glen
My partner and I recenctly visted the Numetro cinema at The glen Mall, and had a very unpleasant experience. We went to wath the Equilizer 3, experienced loadshedding, no issue there, we know thats expected. The movie goes back up and we continue watching, toward the end of th movie, there's another shutdown (Im assuming the lights came back up) surprisingly after waiting for 5minutes, the movie resumes at a scene beyond where we had initaiily watched, switches off again, and then the movie is done, all of the sudden!!! We go to speak to the manager, she didnt even apologize, was quite arrogant, asked us to go back theywill rewind the movie for us, like really!!! Is this how you treat customers, for the prices you are charging, its extrmely upsetting that this is the service we receive!!!!! I will efinitely not be visiting this branch ever again!
0 replies
32 months ago
FEMALE worker at Mr. Price MENLYN Belittled in front of customers by a her male superior
We had a very disappointing experience yesterday at the Mr. Price branch in Menlyn Mall. x3 Staff members had a meeting right the in the shop where (1 African male, 1 African female and 1 Indian mail, I assume the Indian male is the manager given the conversation). From what we got from their discussion, it seems as if the lady recently returned from maternity leave and and was absent somewhere there........ The Indian male belittled the lady in front of customers the African male tried to defend her but the Indian male continued his passive aggressive behavior. We asked them to excuse themselves and go to the office to discuss the matter as this was upsetting to us!!! The Indian male agreed to, however they continued disregarded us and continued for more than 20 minutes. Is this the values and morals Mr. Price stands for? Belittling WOMAN in front of customers!! Even worse during Woman's month, we have decided to stop purchasing from Mr Price completely!!!
131 replies
41 months ago
Makro Crown Mines - Not serious about service!!!!!!!!!!!!!!
Cust. Ref : MAK4078126 Order ID : MAK4078126/0187952686 I received my order, however when I check ed the contents, i realized that it was not my order. I have called the call centre, twice was kept on hold for over 30 min on each occasion and had to eventually hang up. I sent an email on the Dec 6, 2022, 10:31, received a response, almsot a week after below: Hlamulo Ngoveni (Makro) Dec 12, 2022, 10:22 GMT+2 Good day Theolene, I hope this email finds you well and apologies for the delayed response. Kindly note that we are currently following up with regards to the delivery of your order we will revert back once feedback is received. Hoping the above finds you well and apologies for the inconvenience caused. Kind regards.................... To date no response. I went to the Crown Mines branch, 11th December, spoke to Mpho, she was supposed to investigate and give me a call back, one again, dololo - no call. I tried calling her on the number she had given me: 011 3091121, of which I could not get through to her, she told me this was her direct line!!! Fetch your incorrect order, and deliver my order!!!
264 replies
45 months ago
Sarah Khata for President!!!!
I would like to commend Sarah.Khata@absa.africa on the excellent service she has rendered to me. She was patient, engaging, super quick and explained to me the product very well so I may make an informed decision, she had my best interest at heart. Thank You Sarah – You are doing an amazing job!!!!
134 replies
49 months ago
Excellent Service Received
I visited TipTop Meat this past Sat and would like to thank and commend Dean for the excellent service extended to me. Much appreciated, and highly recommended :)
0 replies
54 months ago
STILL WAITING ON MY ORDER!!!!!!!!!
I ordered a simple plate rack on the 2th Oct and to date have not received it. order 2943, can someone actually help please!!!???
53 replies
62 months ago
Pathetic service, wasting my time and money!!!!!!!!!!!!!!!!!
I spoke to Sibusiso Tuli, Mar 9, 2021, he requested that I send a bank statement I sent it immediately after that, but still no feedback, now i need to use MY airtime and call back - I will NOT do this! You guys have still not called me back as promised by Natasha and Sibusiso I'm really ****ed off now 2 days without data!!!!! My dashboard still says that my account hasn't been paid, while I have never defaulted!!!! I demand a phone call tomorrow morning 8am BY SOMEONE WHO ACTUALLY KNOWS HOW TO DO THEIR JOBS!!!!!!!!
112 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)