KN
Kasturi N
Active since Aug 2011
12
Reviews
0
Industries
Reviews
12 reviews46 months ago
Excellent Service from Momentum
I recently had a problem with my car and had to have it towed to the mechanic. Momentum was super helpful. Sent a tow truck AND checked in with me to see if he had arrived. Excellent service as always
134 replies
50 months ago
NO RESPONSE FROM STANDARD BANK AFTER 2 MONTHS
The lack of efficiency from Standard Bank Fraud dept is shocking. Funds were stolen from my mum's account on 10 Jan 2022. I have tried to call on numerous occasions only to hang up after being put on hold for over 20 minutes each time We were told on 11 Jan that the funds would be reversed within 3-5 days I complained twice here on hellopeter - received a response to say they would investigate and contact us - still SLIENCE. My mother has been so stressed out about this that she is now in hospital after she collapsed. We almost lost her on Friday. Shame on you Standard bank
53 replies
50 months ago
Excellent care from Trauma staff at Entabeni
My mum was taken to Entabeni Hospital on friday 25 Feb and the Trauma staff were fast, efficient and stabilized her quickly. From what we later learned, we could have lost her otherwise. Our deepest gratitude for your passion and commitment to your work. Thank you
0 replies
51 months ago
Disgusted at no response
I am absolutely disgusted with the lack of response from Standard Bank. I sent an email to Fraud dept - no response I wrote a review here - no response I tried calling the call centre - no answer I will be closing my account and moving to another bank
53 replies
51 months ago
No service from Fraud Dept
My mother's card was retained by an ATM on 10 Jan and about R10 000 was stolen from her account. We went to a branch the next day and after 2 hours in the bank, we were informed that the amount would be reversed within 3 to 5 working days. I've tried calling Fraud Dept and it's impossible to get through. Nothing has been done. She is a 78 year old pensioner who is so stressed out about this experience, I am so disappointed with the service, Is this how you treat senior citizens?
53 replies
53 months ago
Unresolved Fraud Issue - Extreme Poor Service
5 identical amounts were taken from my bank account a week ago. Standard Bank Fraud dept customer service is extremely concerning. I do not feel that my money is safe. 2 amounts of the 5 were reversed and now I cannot get anyone on the phone to resolve this. On 3 occasion I hung up after 20 minutes of waiting - no answer. I sent an email - got a response after 5 days to say they cannot access my profile without a ref no. I responded to tell them THE REF NO. WAS IN THE SUBJECT LINE. No further response! I eventually got through to the call centre on the 5th try - after a frustrating conversation, I asked to talk to a manager. The agent, Eugene Msibi informed me that he will get a manager to call me - 4 days later - I still haven't received a call. ZERO FEEDBACK from Standard Bank; the issue has not been resolved and it is incredibly difficult to get through to the call centre
53 replies
71 months ago
15 days without a fridge
My Hisense fridge stopped working on 1 June. As it is still under warranty I contacted the call centre at Hisense. None of the numbers work so the only way is via email. It took 2 days for a technician to arrive to check it out. It couldn't be fixed so it took another day for him to lodge a report. After several emails to Veronica Ramutsindela, management finally approved a swap on Monday 8 June Several more emails later it was handed to Kelly (no surname provided) at Atlas Appliances. After several more frustrating emails, it was handed to management to resolve on Friday 12/06 Today is Day 15 without a fridge/freezer and still no response. I have had to throw away a substantial amount of food and this has put me at additional risk as I have to shop daily for food which is also a waste of time and money. I am shocked at the total lack of efficiency and passive-aggressive attitude. Customer service seems to be non-existent.
0 replies
71 months ago
Lack of customer service and empathy
I bought a fridge 3 years ago and 8 days ago it stopped working. I contacted Hisense as it was still within the warranty period. They sent a technician 3 days later who reported that the fridge cannot be fixed. The agent from Hisense Veronica Ramutsindela seemingly does not care. She does not seem to understand the urgency. The phone numbers do not work. Management has approved a replacement but as the store I bought it from no longer exists she cannot provide a solution and has ignored my request for a managers number. Highly frustrating!
0 replies
122 months ago
Incompetent staff
It's been a highly frustrating time dealing with the staff of Broll. I moved out of an office in Davenport centre on 31/03. The office was in the same condition I took it in and my deposit has still not been refunded.<br> I've sent 4 emails to Sonja Theron and Alex Nene and they have not had the courtesy to respond.<br>
0 replies
130 months ago
9 Days and sim swop still not done
I have now spoken to 6 different people at Cell C with NO result for a simple sim swop!<br> 4/8 Sim swop requested - told they will call within 2 hours - NOTHING!<br> 6/8 I called and repeated the entire process- again told it will be done within 2 hours- NOTHING!<br> 7/8 I called again - same process- 2 hours- NOTHING!<br> 8/8 I reported on Hello Peter- told someone will call me- NOTHING!<br> 11/8 I called again - spoke to a manager this time - Algar Africa- told I will receive a call within 30 minutes, but to be patient up to 2 hours - ABSOLUTELY NOTHING!<br> I asked to talk to Algar's manager and was told I cannot talk to Nhlanhla Manisa - Is this how Cell C conducts business?<br> I am utterly disgusted!<br> My number appears on my website, business cards, email signature and advertising - it has been inactive for 7 days now - how are you going to compensate me for the business I am losing??<br> All your staff respond like a bunch of well practised puppets: We apologise for the inconvenience.<br> This is not a mere inconvenience- it's absolute inefficiency and I will NEVER take another Cell C contract and will advise EVERY person I know about this horrendous treatment of customers.
75 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
6 (50%)