CA
Clayborne A
Active since Aug 2011
16
Reviews
0
Industries
Reviews
16 reviews5 months ago
Missed Flight Due to Poor Processes and Zero Customer Care
This morning I missed my CemAir flight, not because I was late, but because the airline's flawed systems and indifferent staff left me stranded at the gate with no recourse. I arrived at the boarding gate at 6:45 AM – a full 15 minutes before the official 7:00 AM closure. Yet there was no staff present, no announcement, and no one to assist. The boarding area was chaotic, with passengers confused and no clear direction. CemAir expects customers to navigate a busy airport and still meet rigid cut-offs, but provides zero flexibility when their own processes fail. When I finally tracked down staff, their response was a cold: "Sorry, boarding is closed. You’ve lost your ticket." No apology. No effort to help. Instead, they were more focused on upselling me a new ticket at full price – after I’d already lost hundreds of rands on a non-refundable fare. This isn’t customer service; it’s punitive profiteering. I asked for proof of the final boarding call time – a reasonable request to verify their claim. Their reply? "It’ll take a while." No transparency. No urgency. Just deflection. CemAir’s policy might say “boarding closes 15 minutes prior,” but common sense and basic decency demand allowance when passengers are physically at the gate with time to spare. The plane hadn’t pushed back. The door wasn’t closed. There was still ample time to board – but CemAir chose rigidity over reason. This isn’t just about one missed flight. It’s about an airline that: Has no contingency for airport delays beyond their control Offers no support process for passengers caught in their system gaps Shows zero grace under pressure Prioritises revenue over responsibility I’m left out of pocket, frustrated, and deeply disappointed. CemAir didn’t just fail to get me on my flight – they failed at basic accountability. Until they fix their processes, improve staff training, and show real customer care, I cannot recommend them to anyone. CemAir, this is on you. Your systems failed. Your staff failed. And your refusal to own it is unacceptable. #blackfriday
0 replies
5 months ago
Missed Flight Due to Poor Processes and Zero Customer Care
This morning I missed my CemAir flight, not because I was late, but because the airline's flawed systems and indifferent staff left me stranded at the gate with no recourse. I arrived at the boarding gate at 6:45 AM – a full 15 minutes before the official 7:00 AM closure. Yet there was no staff present, no announcement, and no one to assist. The boarding area was chaotic, with passengers confused and no clear direction. CemAir expects customers to navigate a busy airport and still meet rigid cut-offs, but provides zero flexibility when their own processes fail. When I finally tracked down staff, their response was a cold: "Sorry, boarding is closed. You’ve lost your ticket." No apology. No effort to help. Instead, they were more focused on upselling me a new ticket at full price – after I’d already lost hundreds of rands on a non-refundable fare. This isn’t customer service; it’s punitive profiteering. I asked for proof of the final boarding call time – a reasonable request to verify their claim. Their reply? "It’ll take a while." No transparency. No urgency. Just deflection. CemAir’s policy might say “boarding closes 15 minutes prior,” but common sense and basic decency demand allowance when passengers are physically at the gate with time to spare. The plane hadn’t pushed back. The door wasn’t closed. There was still ample time to board – but CemAir chose rigidity over reason. This isn’t just about one missed flight. It’s about an airline that: Has no contingency for airport delays beyond their control Offers no support process for passengers caught in their system gaps Shows zero grace under pressure Prioritises revenue over responsibility I’m left out of pocket, frustrated, and deeply disappointed. CemAir didn’t just fail to get me on my flight – they failed at basic accountability. Until they fix their processes, improve staff training, and show real customer care, I cannot recommend them to anyone. CemAir, this is on you. Your systems failed. Your staff failed. And your refusal to own it is unacceptable.
0 replies
53 months ago
Bookings don't com!
On 1 December I made a booking at La Rose Bed and Breakfast via the booking.com app, and hour later I cancelled the booking. I received confirmation that the reservation had been cancelled and I would be refunded 48 hours later. 5 days later no refund is received and I follow up, I am now told I will be refunded due to the booking being non refundable. No further details really stated as to why! In my view I had not caused any gross inconvenience to either parties as I cancelled in less then an hour. I was sent from pillar to post between the owner and bookings.com This most certainly cannot be fair practice?
0 replies
71 months ago
GigaDontGo
I have been a proud ambassador for Gigago since joining them in 2018, the biggest reason for joining them was due to impeccable service and turn around times I experienced during this time, however I have now moved location and decided that instead of cancelling my service I would go ahead with a transfer that they suggested I do and continue my amazing experience. Since agreeing to the transfer to the new address everything that made me a happy client since joining has now turned into one of the most unpleasing experiences I have been through as a customer, not only has the turn around times on communication and requests become a nightmare, there is simply no response. over and above this I am experiencing miscommunication being told different information from different agents, Its now almost a month since agreeing to a transfer and I am still not up and running. As an entrepreneur myself this to me is an example of when a company grows at a rapid rate and start neglecting the simple things and in turn lose loyal clients, after attempting to communicating my frustration to give them an opportunity to address the matter after almost 6 hours there is no response further testament of the degrading standard of service. I unfortunately will not recommend Gigago as a service provider if you are looking for a reliable fibre service provider.
0 replies
88 months ago
A RUN for my Money
I am truly appalled at Virgin Active, firstly getting a hold of the call centre is a nightmare. I have been attempting to contact regarding my debit order since November , this was to correct my monthly subscription that has been deducted incorrectly, Ive tried correcting this with promises of being called back but still nothing has been done, im getting more of a workout sorting this out then actually gyming.
0 replies
97 months ago
Remax wont Refund
SO I moved into a property in 2012 owned by a Mr Van Den Berg (I believe he is the owner of remax I stand under correction)At the time the property managers were Prime property portfolio who I paid my deposit to a total of R7095, the owner since changed the property managers to Remax (who I believe were the previous property managers just a new name), Now its time for me to move out and guess what, Remax denies any responsibility and in addition refuse to give me any contact details of the owner, I find this ironic as now that its time to pay back my money I have endless problems, I have been dealing with Yolandi who I believe is in the finance department. Who requested me to send proof of payment which I did and when that was sent now theres a problem again. SO Mr van der Berg I will simply hand the matter to my lawyer since this has to be handled legally?
0 replies
100 months ago
ITCuontheotherside
I visited Unitas hospital at the emergency section in 2017, due to my medical aid not being on the list of preferred service providers I was held responsible for the account which I fully understood as the documents one signs upon being admitted to emergency are very clear, that you are responsible for the account or any amounts not covered by the medical aid. I was notified that I did have an amount outstanding about a month after the visit, I the tried contacting the accounts department to resolve the matter, this was successful, eventually after getting a hold of someone I was advised their are no outstanding amounts. I took this as fact an life carried on just to receive notification that i will be listed on ITC if I fail to settle the account. I again attempted to contact accounts to get the matter sorted but again to no avail. eventually after deciding in October after many more sms's to just settle the amount I was greeted by transunion with a notification that I had been listed for a default. Again i attempted to contact the accounts department which again left me unassisted as I was advised that accounts had moved and are now independent, After numerous attempts I am still not assisted after having paid up the outstanding amount. So unitas will this matter be sorted or will it require further legal action?
105 replies
101 months ago
No Need to keep a promise
I submitted my claim via fundsatwork in the first week of December, I have been trying to call but cant get any help as either the call gets cut when Im told to hold or when I get through to a consultant I cant get my questions answered. at this rate by the time a really retire I will probably get my money in the after life.
210 replies
104 months ago
Service for Who?
So Im a staff member that had the unfortunate experience of a rejected claim, due to what is described as material change in risk, after I had a break in at my house. My argument was not heard prior to the rejection and what is worse there is now Im not getting paid any attention. I was advised after wanting to approach the ombudsman that I should follow the internal resolution process first, by emailing Jonel in the internal resolutions dept, sadly I have had no response form this individual since 21 September. Service up to now has been very poor to say the least and wonder if I will get any sort of service before having to take the necessary steps to approach the ombudsman.
0 replies
113 months ago
Spinach with a touch of elastic
<p>after waiting a longer than normal period for food to be served, it finally arrives, and a short while into my meal, I start chewing a tougher than normal portion of cream spinach, turns out that its an elastic band, I report it to management and all i get is a sorry, i than request to speak to senior manager Vernon, who is super arrogant and instead of nutrilising the situation he tells me not to swear, being naturally irate I again try to speak to him but his pompous behaviour again surfaces, so now i ask what would have happened if one of my kids were unfortunate and swallowed this elastic band, extremely disapointed as I asked him when last the health inspector had been to the premises and his response" they have never needed to come!" so it leaves one wondering is this standard procedure in a restaurant as according to the standard rules and regulations it certainly is not.</p>
0 replies
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1 (6.25%)
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15 (93.75%)