LW
Lisa W
Active since Sep 2011
24
Reviews
0
Industries
Reviews
24 reviews9 months ago
Cut off before our contract ended!
Awful customer service. Always a fight to either get service, maintain service due to a fault or now maintain service when we still have 5 days left on our contract. We gave our calendar month's notice on the 27th of June for July as we are moving on the 1st of August. Instead of honouring the contract that is month to month and A FULL MONTH WAS PAID FOR, they cut our service on the 26th. If its a fault NO ONE HAS CALLED TO FIX IT, despite a ticket being logged early on the 27th. We expect a refund of monies paid for the 27th-31st of July (screenshot of account clearly states it is supposed to be active till 01 August! The router will not be returned until such time as we have been refunded for non-service and WE WILL NOT BE CALLING FOR WIFI IN OUR NEW PREMISES.
106 replies
11 months ago
Affordable
Effiecient team that work together to verify your installation(s) quickly. Very affordable. Just a bit slow in the actual issue of the COC.
0 replies
11 months ago
Very efficient team that work together to verify your installation(s) in less time
Very efficient team that work together to verify your installation(s) in less time. Very affordable.
0 replies
16 months ago
Never again
They picked up my Temu parcel up at 9am on Monday morning. Tuesday they told me when I enquired via WhatsApp, to expect it today, Thursday. I enquire this morning if it is indeed coming today and only in the afternoon do they reply ... no apology, just say from MONDAY. You competitor delivery company with TEMU would have delivered it Tuesday or today. I know its a hectic time of year but this is not on. When I want to collect it I get told its still in transit! Monday - Thursday from OR Tambo to Isando!?
0 replies
18 months ago
No debit order
For TWO MONTHS I have been emailing (at least a dozen), calling, been into a branch and still they won't setup a debit order for our bond. I have provided everything they require but they simply seem to be ignoring my request, which makes absolutely no sense to me. I will continue to make manual payments as I don't believe in not paying what I owe but I sumply cannot understand why this company won't setup something that is beneficial to them.
159 replies
43 months ago
Unethical, don't honour agreements
We have been loyal, uptodate customers of VOX for over 2yrs. Early in September I spoke to a representative at the gate offering a cheaper option. This rep assured me, after phoning her supervisor in front of me, that we could put in our notice and they would only activate the new line when the old, vumatel service concluded. We cancelled the Vumatel and I notified her and on request sent the screenshot, that clearly says vumatel ends, end October. She replied that all was in order and the order had been placed. Next thing they are already installing the openserve line the next week ... but fine, it wont be activated till end of October. I checked this with Bassie, the rep, she sent me a voice note saying that her supervisor had put a note in our account that it only be activated after vuma is finished. Then we dont even have a router yet and hubby gets an SMS that billing has begun! We email...no response except to ask security questions, but no response as to why we're being billed early ... Next the router is delivered! So we ask for feedback on the original email and tell them we aren't activating it ... obviously because we had an agreement to only use it as of 1 November. No reply. A week later Bassie messages me because their admin lady had told her we'd requested it be canceled..! Really. So I said no, we want clarity that the agreement will be honoured.... Thereafter we get an email that they will credit us September, CREDITED FOR A LINE THAT HASN'T BEEN ACTIVATED!, but we WILL BE LIABLE for October! This morning we follow a link requesting a debit order mandate. This mandate is for R1248 PER MONTH! Starting today (25/09)! The vumatel is R699 per month, last payment due today for service until end October. Then we should only be liable R549 monthly for the openserve. This option was supposed to be FREE installation, router etc. Where does R1248 come from???? Why would we go from R699 - almost double???? This is unethical, unprofessional behaviour. They know we cannot afford 2 lines at once and yet tgey want to coerce us into paying early and charge more than double with router costs etc! Once loadshedding is over they will be receiving an email in which we have told them - if they cannot honour the agreement that I have in WhatsApp (and they have as well, it was attached to our original email) they must uninstall at THEIR cost as this behavior is not on. If they uninstall they are going to damage our paintwork as everything is glue gunned in and in plain sight instead of along the skirting board! Ugly black cable! I will post an update in the comments once I have one. Companies cannot make promises and then renig, they need to be accountable for their actions and show respect to their customers.
133 replies
49 months ago
Why can payments be made via EFT but not refunds?
Hubby and I wanted to purchase the iTouch after a demonstration at an out of town mall, we were only in Pretoria to see my spinal surgeon. We paid R200 as a deposit to ensure we get the machine at the discounted price, if we didn’t pay the deposit right then and there they could not promise the discounted price on the 25th (pay day), OK, specials only run for so long, understandable, so we accepted as we were very impressed. Being at an out of town mall wasn’t a problem either as subsequent payments would be by EFT and they would ship the item anywhere... The next morning, still excited I googled the TENS machine to get to know more about it, only to accidentally find a nearly identical system cheaper elsewhere. Initially I thought it was their machine and we were being taken for fools, but I realized my mistake and I did admit my mistake, as I had messaged the salesman wondering why the price difference. But, grand scheme, we realized there are cheaper, just as reliable options (reading reviews) out there so asked for our R200 to be refunded via bank deposit since it would cost us more in petrol to return to that mall, I don’t see the surgeon in PTA till 3 months from now. When the messages to the salesman did not go through I contacted the whatsapp number on the leaflet provided and this is where the problem was encountered. I was told, by someone who claims to be the business owner, to get the deposit back we'd have to go collect it in person and I didn't agree that that was at all necessary in this digital age. I was eventually phoned by this very angry man, who I hung up on due to his tone, angry because I wasn’t just going to accept I had to drive all the way back to PTA, in this modern day and age of EFT’s etc and angry because I had threatened to post a review saying as much. After hanging up on him, I got a flood of messages, which boil down to he wouldn't make a concession for me, obviously the petrol dilemma meant nothing to him AND I was told that I should feel embarrassed for making such a fuss over R200 and if I post any lies about his company he’d sue me, he has lawyers just for that. Well, No.1 I have the messages to prove I am not lying. No.2 I don’t think warning people with the truth should be something you should be afraid of. So to interested buyers out there, if you want an Itouch machine, go for it, I'm not stopping anyone, I haven't had the opportunity to really use the machine, so can't review it as such. BUT out of principal I won't buy an ITOUCH TENS machine now, EVER, and I will rather recommend whichever machine I do buy, if it deserves it.
0 replies
52 months ago
No longer efficient & reliable
I have been a fan of aramex for years because of their ease of use and their reliability. Well this December they have proven anything BUT reliable or efficient. On the Friday the 17th of December I sent 3 parcels using their new digital system that would be super efficient if it allowed you to type in a FULL address as given by recipients, however IT insists on a suburb and THEIR area code for that suburb, forgetting that there are more than one suburb in the country with the same name but different area code. To counter this problem I clearly stated in the notes section that the recipient was in this place with this suburb and the correct area code, it was ignored. So a parcel meant for Orania went to Cape Town. On the 20th, I pointed out that the parcel was in the wrong place and gave them the full address via their chat/help. They phoned the recipient to correct the issue instead of me, really. Anyway, it was rerouted and on the 22nd was sent to the delivery department, was not delivered. It was sent again to the delivery department today, the 28th. I contacted Aramex via their chat/help again and was told it was out with the driver and would be delivered today, this again did not happen! So more than 10 days have passed and the parcel is still floating around! The 1st parcel went smoothly being delivered on Monday the 20th. The 3rd parcel, sat in Gauteng for days before going to the same place as parcel 1! It was only delivered around the 22/23rd. I know its a hectic season, but really! Sloppy organization and ultimately telling me aramex is no longer reliable.
0 replies
53 months ago
Return nightmare
Takealot really should create a careline to speak to people returning items directly. I told them when I returned a phone that was network locked to vodacom I preferred a replacement that WAS NOT NETWORK LOCKED. The sim wouldn't activate or rica. I didn't like this and wanted the same phone but not locked so that my daughter can use her telkom sim. What do they do? Replace it with the exact phone that I HAVE TO GO AND COLLECT BEFORE I CAN RETURN IT AGAIN FOR A REPLACEMENT. This is an early Christmas gift that is getting later by the day! Utterly disgusted.
53 replies
53 months ago
Value their customers opinions
Festival Mall Dischem knows the value of a happy customer. Today they went above and beyond what I expected. Thank you!
0 replies
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
0 (0%)
3 Star
2 (8.333333333333334%)
2 Star
1 (4.166666666666667%)
1 Star
16 (66.66666666666667%)